If this information changes, for any reason, you must notify us immediately. This agreement is between you and Merseytravel. If you do not receive your ticket within seven days please email. The Resident Concession is only available for personal use. You will need to pay 1 for a new card. We can also be contacted using the contact details set out in clause 2.2. Lost/Stolen My Tickets My Tickets are not eligible for replacement if they are lost or stolen. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. 16. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? For Mersey Ferries a separate boarding pass must be obtained on production of your Saveaway Ticket. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. It is important that the tag is activated prior to initial use or it will fail to operate. Please email smart@merseytravel.gov.uk with the following details:-. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. A one day solo ticket is available on the bus from the driver; 4.1.2 bundles of 1,3 or 5 Day Solo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it;4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it;4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:You must be registered as living in a property in one of the districts of the Liverpool City Region; (a) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(b) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. You can also visit a Merseytravel Centre from early August to buy your ticket. 02. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Which dates are covered by Solo Term Time Tickets? Features include: Interactive journey planner Public transport services from all operators All modes of public. Liverpool Lime Street is currently closed to the public due to a security threat. You can just get the Arriva #89 all the way there from Liverpool airport. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Over 60s; People with Disabilities; The . (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. 12. We advise you to register your card online so that we have a record if you lose it. 1.2 Please read these Terms carefully before purchasing your Railpass from us. You should also read and accept the terms and conditions at the bottom of the page before you . Wait for the green light to show and then take your seat. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. . From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Under 5s travel free in Merseyside. Ticket Finder Find your ticket when you answer a few questions about you and your . (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Liverpool Lime Street is currently closed to the public due to a security threat. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Are there any restrictions in place when using a Solo Term Time Ticket? 4.1 Adult Solo Tickets are for persons aged 19 or over. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. 7.3 We may withdraw your Trio Ticket, including refusing to accept the continued use of such Trio Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. You should keep your email confirmation as proof of purchase to help if you have any queries. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). 6. Refunds My Ticket purchases cannot be refunded. Go . 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. Walrus cards will disappear from circulation over time. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. Saveaways are one-day tickets for off peak-travel. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Your ticket activates on the day you first use it. I have new smartcard - how do I register it? You can also check the status of your ticket here to make sure that it has not expired. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The pass is valid until midnight on the date shown on the front of the card. For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Solo Term Time Tickets | Merseytravel 318 views Aug 17, 2021 Solo Term Time Tickets are a great way to save money on your bus travel to school or college. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). only. You will be able to see which tickets are held on your card and when they will expire. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. We aim to have normal service resumed as swiftly as possible. Is my Term Time Ticket valid across all areas of Merseyside? Under 5s travel free in Merseyside. 4. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. 1. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. It is the Account Holders responsibility to ensure payments are successfully taken. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. You should receive your ticket within seven days. Go to any Merseytravel Centre or a Merseyrail station. This booklet tells you about the options for adults aged 19 and over. Start date. Use after 9.30am Mondays to Fridays and all day on Saturdays,. 8. Following receipt of this information, we will hotlist the card preventing further usage. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. No trains are running from the station. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. If your card has been damaged, a replacement fee may be applied. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. 13. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. comply with any legal requirements placed upon Merseytravel. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Vehicles towing a trailer or Caravan must pay the class 2 toll. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. 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