Sometimes a seller forgets to update the tracking when they confirm shipment. I sell vinyl records on mercari. I sold a super rare vintage synthesizer on Ebay once for $6900. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. She never sent my item back, kept it and tried to get the money. It is. I have sold on poshmark numerous times without any issues. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. No, I should pay for the shipping; 4. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. Their selling fees are getting higher by the day. If youre shipping something domestically, you can typically estimate the cost of shipping by contacting a local shipping company in your area. The entire process has been a mess. Press question mark to learn the rest of the keyboard shortcuts. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. Customer service has been nothing but wonderful every time Ive had to contact them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. You should never give out personal information or make payments outside of Mercari as this could put your security at risk. The item should arrive today. The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. Also, dont waste your time on Mercari, there are better, safer ways to sell. No, Mercari does not pay for return shipping. But thats part of running a business. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. When you want to list or purchase items verified with Authenticate at up to $5,000, well ask you to complete an additional identity verification. Apparently, this happens quite often. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. When you purchase or list on Mercari, theres usually a $2,000 price limit. But at least they end up actually fixing it! Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. There is no single scam associated with Mercari. Finally my favorite feature: Offer to likers. (I think they should improve this functionality of Mercari). Still waiting for bought item arriving this week. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. They will not fix it same day, thats a fact, and its okay. People also dont read descriptions at all it seems. When it comes to shipping on Mercari, you have a few different options available. I have found it really hard to correspond with them. This act in and of itself is not against Mercari rules. Our team works hard to make sure shipping is as fast and easy as possible. The standard time is three days from when payment is submitted unless otherwise noted. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. Maybe a belt from the Dollar Tree? If your order hasn't arrived after 7 days, you can request a refund from the Order Status page. Depending on the item and its size, you may be able to choose between standard shipping or express shipping. After the transaction is rated, no refunds or returns can be made. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. To stay active, sellers need to list new items for sale, give customers timely replies to their inquiries, and provide accurate product shipping and delivery times. I was considering trying to sell on Mercari. I tried to give a different seller a chance but got the same result. Once shipped, the seller confirms the shipment. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. Im beyond mad over this. Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. Why do sellers not ship or end up canceling an order on mercari? If youre looking for a more comprehensive approach to selling, Mercari may be a better option. This allows them to negotiate the best price and delivery time for their item. Will NEVER bother with this site again-Be warned! If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. Yes, Mercari does have selling limits. I sent the ring in 2 boxes completely bubble wrapped. The site constantly asking you to promote your item. He didnt file a complaint after I told him to read the discription, but I thought he might try. Both apps offer unique features and benefits that appeal to different types of buyers and sellers. You should file a claim on BBB. I have great ratings. Ive been selling on Mercari for a few months now. The more likers, the merrier. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Seller mails some sort of piece of long ribbon. Your shipping cost is not refunded. Yes, Mercari does have buyer protection. Items may not sell for as much as they do on ebay. With the exception of one item all other items suddenly sold . For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. I just found this out after 12 years. Looking to pad your bank account or pay off your holiday debt? The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. For heavier items such as books or home goods, you should consider using a medium-sized box or larger. Save my name, email, and website in this browser for the next time I comment. Clicked on it same message from USPS. I am not impressed with Mercari. It's not like eBay. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. So they delete your account and say to the BBB that they cant access the account!!! While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. ", https://www.mercari.com/help_center/article/235/. Im not a clothes snob by any means Ive always been a bargain shopper. It was a bar of pure silver. Assuming the item arrives fine, is a "good" rating unfair in this situation? No wonder eBay sellers hate people with PO BOX address. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. If the package says delivered but you havent received it, reach out to us. Ebay does have a 15% fee and they do offer good protection for the saller. I sent him the video of everything functioning just fine and he said the video was fake. 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