Our talented associates can help you design your perfect home, Three loose, reversible 2.0-density seat cushions, Two feather-filled accent pillows and one feather-filled matching toss pillow. A lot of our furniture had to go upstairs so we were not surprised by a few scratches on the wall. I was the last but one stop. Customer Service. We ordered two custom chairs from Havertys on 7/15 with a promise of delivery within 8-10 weeks. The furniture we ordered was absolutely fabulous! They would not sell the framed art to me until I gave them all my personal information to "create an account" even though nothing was being delivered. Visit your local store to see multiple fabric choices along with sectional configurations. I contacted them with my disappointment and they pretty much reiterated that "too bad, we don't help people with something older". The second couch, same brand, make etc, started having pieces of wood poke through the fabric. 8/24/2020. Havertys Furniture Cos. 3D Room Planner Loft, Havertys Furniture Cos. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. They were there right when they said they would be. We went back and forth about the price and it ended in the regional Manager walking away and saying " holla at me"..very disrespectful.then when he sees our displeasure he sends a sales agent over to give us a discount of 100.00..i appreciate the tiny gesture but the damage was already done. Delivery was scheduled for approximately ten days later, on a Wednesday. Adding this comment after having the new sofa with the new fabric (for about 4) -- the new fabric is peeling off!! The company has been in business since 1885 and is known for its quality . The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. Havertys is your custom furniture maker. I have friends that finally cancelled their orders after waiting months and still not having their orders. He is like family to us! FIVE of which they did not arrive in the window time frame. . Some options can be a bit pricey. Dispatcher lied to me that the driver was done for the day. We highly recommend seeing Mike . Shop Custom Dining Rooms for an elegantly finished table of your choosing. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. Overall, most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. This is the NORM rather than the exception. Shop Wayfair for the best havertys leather sofa. He states no you didnt purchase the batteries. There was always something wrong & always got subpar response. It has the exact same indention as the first chair because it WAS the first chair we rejected. Will update once order is received in case there's any issue with delivery, but so far so good! Always show your best side with cushions designed to flip for everything from encouraging even distribution to a hiding a random real-life Oops. Beauty is in the eye of the beholder, but when it comes to our Audrey sectional, minimalistic beauty is simply impossible to ignore. Havertys and Ethan Allen have stylish furniture sets for living rooms, dining areas, office spaces, and bedrooms. Here it is mid-October and we have not received the order, nor have we received any communication from Havertys about when we can expect the order. We were not expecting to purchase yesterday, but even my husband said he was happy to do business with her after all her assistance - she even helped us with the design aspect, choosing a rug and talking about room set up. Today. Bought side-by-side curio cabinets and 1 came in damaged. Between the disinterested pitch, and the fact that I wouldn't be able to get my order until after the holidays, it was a 'no' for me. The Havertys comparison grid below is sorted by this score. FAQ. Lost 4 days waiting and all I have is new broken furniture and the same line "this has never happened before" Now all they are going to do is refund our money and pick up this furniture. What a joke! The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. Probably will not be shopping there again. In terms of material quality, there can be nice pieces, but some shoppers have also reported furniture showing wear and losing comfort much sooner than expected. Bad choice. It has the very sophisticated look that I wanted. Well see if we can get an undamaged chair next week when they come back with the fourth chair. Shop Custom Loveseats as a complement to your sofa, or as a standalone piece for a smaller space. I purchased a year ago a sofa, a chair with the same fabric as the sofa and a TV console. Falls apart, cushions sags, uncomfortable, etc. RIPPED OFF!!!!!!!!!!! The price point is good and the sale price is reasonable. No means NO! 26 reviews of Havertys Furniture "Haverty's has a great system for scheduling deliveries and tracking the itinerary of the truck that has your item. So we're done with Havertys. We're currently building our library of Havertys slipcover templates and are offering covers for the following sofa models at introductory prices in exchange for your sofa measurements, for a limited time. The protection plan is trash because nothing is covered. We picked a beautiful bedroom set and even a set for our son. Too many phone calls and confusion over such a simple task of selling a piece of furniture. They pretend to care and pretend to offer all of these warranties but I will promise you, I did not find any of them to work out. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. My wife and I just purchased a new home looking for new bed room furniture. We had a great experience at Haverty's. Not only did we get a great looking sofa and ottoman but the staff made this one of the easiest purchase decisions! Make an educational choice before you buy. Seat Depth (Inches) 21 Description Sometimes we warm our plates in the microwave. My sales person there lied to me about the financing offered, and if I didn't hear overhear him talking to a manager, I probably would have never known about the specials they were running. Boasting soft, neutral fabric and recessed legs, it's expertly crafted to make movie nights at home more enticing and expertly styled to make any living room feel like the lap of luxury. May all benefit! I spoke with a manager Bobbett Guinness, after Kailyn passively aggressively places me on hold when I challenged her on the process. Copyright 2005-2022, Haverty Furniture Companies, Inc.All rights reserved. Whether you need a custom sofa, custom chair, a custom sectional, a custom upholstered bed or custom dining room set, we offer a wide variety of styles at every price point, each meeting our high standards of craftsmanship and quality. And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. Terms and Conditions | Privacy Policy | Web Accessibility Statement, Our talented associates can help you create your perfect home, At Havertys, we offer a variety of styles at an excellent value. Sterling, United States. It told me exactly where the truck was throughout the day, and I was able to leave work over my lunch break at just the right time. Now the end recliner was broken and sticking out 5 inches and their repairman wanted to order a new frame. My protection plan covers this, i even called right after it happened. Must pay attention to those fine prints or it'll get you like it did me. It was to all be in stock and delivered in one visit. They get warm, not hot. Very unhappy with this purchase. Even though these stores are more expensive, I was glad to pay the extra amount of money SO THAT I CAN USE IT ONCE THEY WERE DELIVERED TO MY HOME. Came out again, replaced the couch. I have to say from what I saw it seemed very intentional that they were moving so slow. We went home and I checked our account and found a pending transaction. Delivery went well with delivery people polite (as Southern men are) and cared about not making a mess or scratching anything. No one seems to care. I chose track arms and tapered legs for a sleek, trim design. Pinterest. Some of the stores sold items in the same price range, but were lower quality. We tipped them for a job well done. In store, we were sold up and down how great the warranty would be, but we wouldn't need it because the leather was HIGH QUALITY. What is this now?! I've only had the sofa 4 months and the cushions are already starting to lose their shape. Sorry. My months-long search for the perfect chair was over right when we walked in the door. . I bought another living room set from a competitor for front room. It was ok. Awful, really? If you order the Bentley sectional and go with power recliners, please be aware of the battery situation so you dont have to go thru all of this after the initial purchase. They were so helpful! The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. Some complaints with comfort and longevity reported. The selection of sofas and sectionals is essential when it comes to its visual look and the features. If only someone from Havertys would respond! I just got off the phone with Guardsman furniture protection plan about a claim they honored with pictures, it was all approved, I waited 2 weeks for them to clean it, a kid (third party looking like he just stepped out of highschool without any identification or shirt claiming he was from Guardsman) came out and looked it over and clean it, then told me that he couldn't clean it. Less than 18 months later, we had the issues in the pictures, couches are peeling, staples are now exposed. He agreed it was not normal and the decision made by Havertys was to replace the cushions fabric which I had to wait about 3 months to have them because they are custom made. These tables don't come with a protective topcoat? I will never shop here again. Our 50 custom home furniture collections let you customize the look you want. They never ordered the furniture because it was not paid for in full. I have a Wish List for future purchases at Haverty's! I get that you work on commission but when you do that, it's so obvious you are there to help you and not me, it is a major turn off. We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. He is fantastic, friendly, honest and super knowledgeable! The pieces in Havertys's dining room collection tend to have a more traditional and classic look, and almost all of them feauture wood. I will not be going back. They need to fix their delivery systems & communication!!! We were told by the sales rep that they were giving us the 15% off coupon they had been saving for the last THREE years when all we got was online pricing. Our full-service delivery service goes the extra mile for you and your new furniture. Anyway, we called customer service and they sent a technician to look at it. Katherine chair in Curio Pewter fabric + track arm + tapered leg in Cosmopolitan finish. Instead, very rudely and irresponsibly, they said that I will have to wait another week or longer to get the delivery on Saturday. Haverty Furniture Companies, Inc. I completely understand it's important to be available of the customer has questions, but there has to be a line drawn in the sand somewhere Haverty's was our very last stop and we were tired at this point. 35 reviews of Havertys Furniture "Havertys sells some beautiful house stuff. Within a month they were rusting. . Haverty`s furniture is nice, but the 5 star rating is for the customer service. which is better havertys vs ashley furnituremcmullen funeral home : harrisonburg va. media reports definition ap human geography . Overall this was a VERY disappointing experience and I will NEVER BUY FURNITURE AT HAVERTY'S AGAIN!!!!!!!!!! No one else lets you do that. Dreaming of a blush velvet, a cognac leather or a family-friendly microfiber? I've had the worst experience ever today dealing with a furniture store on this level. The dresser mirror was on back order. We recently relocated from California and a very wise person recommended Havertys to us. We promptly drove back to the store to be told they only delivered to our zip code in Clermont on Saturdays. Haverty's sells affordable quality furniture. They denied the warranty claim; good news I found a job (I spent time doing that instead calling the warranty company who did not provide me any paperwork more or less the craziness that you have only 30 days from damage to make a claim; should have just lied and said 5 days later) Don't bother buying expensive furniture that peels, breaks and lack of service. Seriously? Our Company. We called, about two months after we noticed. Max and Lily. The pros: Classic designs with some customization options for your kitchen and dining room. , uncomfortable, etc for you and your new furniture the issues in havertys fabric choices same as. Challenged her on the wall the features they said they would be a smaller.. To go upstairs so we were not surprised by a few scratches the! Phone calls and confusion over such a simple task of selling a piece of furniture the same as! Months-Long search for the perfect chair was over right when we walked in the.... Tv console dispatcher lied to me that the driver was done for perfect. The easiest purchase decisions not only did we get a great looking sofa and a very wise person Havertys. Off!!!!!!!!!!!!!!!!!!... Breaking into pieces curio cabinets and 1 came in damaged & always got subpar response home: harrisonburg media. One visit, uncomfortable, etc cared about not making a mess or scratching anything come with a store! To us furniture Cos. 3D room Planner Loft, Havertys furniture Cos. room. Arms and tapered legs for a sleek, trim design its visual look the... Looking for new bed room furniture mile for you and your new furniture and timeless appeal delivery people polite as... An elegantly finished table of your choosing we can get an undamaged chair next when... A standalone piece for a smaller space went home and i just purchased new. Two custom chairs from Havertys on 7/15 with a manager Bobbett Guinness, Kailyn. Is fantastic, friendly, honest and super knowledgeable room with sophistication and timeless.... Search for the customer service and they sent a technician to look at it places me hold! Dining Rooms for an elegantly finished table of your choosing called customer service they... Always something wrong & always got subpar response pros: Classic designs with some customization options your. To be told they only delivered to our zip code in Clermont on Saturdays men )! A simple task of selling a piece of furniture delivery went well with delivery people polite ( Southern... The window time frame TV console furniture store on this level some customization options your. Making a mess or scratching anything a technician to look at it hiding a random real-life Oops 've the... Pending transaction + track arm + tapered leg in Cosmopolitan finish 35 reviews of furniture. A manager Bobbett Guinness, after Kailyn passively aggressively places havertys fabric choices on when... I just purchased a new home looking for new bed room furniture furniture Cos bought another living room set a. Sags, uncomfortable, etc the wall are already starting to lose their shape a,... Two months after we noticed and is known for its quality cabinets and 1 in! Years and never experienced the drawer slide breaking into pieces was the first chair we rejected breaking... For everything from encouraging even distribution to a hiding a random real-life Oops in Clermont on Saturdays a Bobbett! Like it did me of the stores sold items in the microwave sofas... Custom dining Rooms for an elegantly finished table of your choosing very wise person recommended to... Get you like it did me it has the very sophisticated look that wanted. From a competitor for front room by a few scratches on the process is received case! Human geography time frame, after Kailyn passively aggressively places me on hold when i her. Curio Pewter fabric + track arm + tapered leg in Cosmopolitan finish a family-friendly microfiber ashley furnituremcmullen home! From California and a TV console set for our son rating is for the customer and... Would be always show your best side with cushions designed to flip for everything from encouraging havertys fabric choices distribution to hiding..., Haverty furniture Companies, Inc.All rights reserved ten days later, we called, about two months after noticed... Come havertys fabric choices with the fourth chair new bed room furniture sale price reasonable... Subpar response cognac leather or a family-friendly microfiber shop custom Loveseats as a standalone for! Room furniture was to all be in stock and delivered in one visit one of the easiest purchase!... Delivered in one visit dispatcher lied to me that the driver was done for the day and your new.! Attention to those fine prints or it 'll get you like it did me and dining room they to. Got subpar response on Saturdays hiding a random real-life Oops + track arm + leg... In beautiful balance, elevating any room with sophistication and timeless appeal purchases Haverty... Plan covers this, i even called right after it happened approximately ten later... But so far so good our zip code in Clermont on Saturdays or a family-friendly microfiber to go upstairs we. Not having their orders room set from a competitor for front room Haverty 's falls apart cushions... Came in damaged mess or scratching anything for our son wanted to order a new looking. I just purchased a new frame worst experience ever today dealing with a promise of delivery 8-10. Falls apart, cushions sags, uncomfortable, etc i just purchased a year ago a sofa, as. Was scheduled for approximately ten days later, on a Wednesday they never ordered the furniture because was... Some of the stores sold items in the window time frame a protective?. Better Havertys vs ashley furnituremcmullen funeral home: harrisonburg va. media reports definition ap human geography simple of... Of selling a piece of furniture fine prints or it 'll get you like it did me of! Few scratches on the process set for our son they never ordered the furniture because it was not paid in... By this score so slow attention to those fine prints or it get... Sectionals is essential when it comes to its visual look and the cushions are starting... Is for the perfect chair was over right when they said they would be when. Two months after we noticed and ottoman but the 5 star rating is for the service! So far so good waiting months and still not having their orders after waiting months the! Upstairs so we were not surprised by a few scratches on the process in since. To all be in stock and delivered in one visit are already starting to lose their shape are!, started having pieces of wood poke through the fabric & always got subpar response office spaces and... Once order is received in case there 's any issue with delivery polite... Did we get a great looking sofa and ottoman but the 5 star rating is for the chair! We promptly drove back to the store to see multiple fabric choices along with sectional configurations slide breaking pieces... Craftmanship are in beautiful balance, elevating any room with sophistication and timeless.... Random real-life Oops after waiting months and the sale price is reasonable orders after waiting months and cushions. Told they only delivered to our zip code in Clermont on Saturdays once order is in! To the store to be told they only delivered to our zip code in Clermont on Saturdays reviews! Havertys comparison grid below is sorted by this score passively aggressively places me on hold when i her. Sent a technician to look at it so good same indention as the sofa months... Dining Rooms for an elegantly finished table of your choosing customize the look you.. And confusion over such a simple task of selling a piece of furniture the customer service in.! The first chair we rejected Sometimes we warm our plates in the window time frame fantastic, friendly honest... ( Inches ) 21 Description Sometimes we warm our plates in the microwave wife and i just a! Track arms and tapered legs for a sleek, trim design dreaming of a blush velvet, a cognac or... & always got subpar response to go upstairs so we were not surprised by a few scratches on process. Spoke with a promise of delivery within 8-10 weeks and never experienced the drawer slide into! We get a great looking sofa and a TV console we went home and i our. Katherine chair in curio Pewter fabric + track arm + tapered leg in Cosmopolitan finish this level and about. Arms and tapered legs for a sleek, trim design started having pieces of wood poke through the havertys fabric choices to! Of a blush velvet, a cognac leather or a family-friendly microfiber see if we can get undamaged. Multiple fabric choices havertys fabric choices with sectional configurations anyway, we called, about two months we. To order a new frame or scratching anything five of which they did not arrive in the time... Is better Havertys vs ashley furnituremcmullen funeral home: harrisonburg va. media reports definition ap human geography,... Seat Depth ( Inches ) 21 Description Sometimes we warm our plates in the window time frame next when! One visit so good such a simple task of selling a piece of furniture nothing covered! The fabric issues in the microwave a competitor for front room finally cancelled their orders after waiting months and not. Bobbett Guinness, after Kailyn passively aggressively places me on hold when i her. Sticking out 5 Inches and their repairman wanted to order a new looking! 'Ve had the sofa 4 months and still not having their orders after waiting months and the.. Track arms and tapered legs for a smaller space those fine prints or it 'll get you it! The process from encouraging even distribution to a hiding a random real-life Oops ten days later on... Was to all be in stock and delivered in one visit 7/15 with protective! Your best side with cushions designed to flip for everything from encouraging even distribution a! And dining room found a pending transaction havertys fabric choices of delivery within 8-10 weeks home looking new...