When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. Six in ten (62 per cent) of claimants who were awarded PIP expressed a preference for telephone assessments, compared to half (49 per cent) of those who were awaiting the outcome of their assessment, and one in five (18 per cent) who were disallowed PIP. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. TW9 4DU The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. The psychological examination will be asking your thoughts and feelings about your present concern. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. PIP telephone assesment today. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. PIP assessors are looking for disability assessors that are licensed and trained for the assessment of disabilities either for physical disability or mental disability. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. Note: Some respondents provided multiple responses. This will indicate when your appointment will be for PIP assessment with questions on mental health. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Unweighted base: Claimants who had third person support during the call (n=257). WebIntroduction. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. Individuals who are out of work or on a low income can claim financial support from DWP. | Mental Health Forum Unanswered threads Talk with people who know what it's like! These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. The professional will then send it to DWP to check if you are eligible for the benefits. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). The PIP assessment is looking at your functional ability to perform each activity and is not a medical. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). Those with an unknown outcome were far less pronounced in their preferences. The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. What you should say during the PIP assessment. However, as figure 46 shows, this was not the case for male claimants. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Assessments will now either be paper based or telephone. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. This is someone with extensive knowledge of the. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. Note: Some claimants provided multiple responses. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. So we give the right advice for you, can you answer which Nation you're from? Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. No two people are affected in the same way but let us look at some of the WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. Around six in ten claimants (59 per cent) reported no difficult topics. You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Nearly all (96 per cent) of this group found having someone to support them helpful. In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. a friend of mine has been on pip for 2 years. For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). Its based on the results of over 250 responses to our readers survey which is still open. When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. This kind of assessment is done by Atos or Capita based on your location in the country. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and I first applied for pip back in 2016 and was awarded a paper based award . When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Those that made suggestions referred back to points they had made about wanting more information prior to the assessment or improvements to the conduct of the assessor. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. When returning the form, you must include all tickets and receipts. Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Ninety-five per cent agreed that the assessor explained clearly at the beginning what would happen during the call and 78 per cent agreed that the assessor listened to me and made sure they understood what I was saying. Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. They do send out text messages for appointments yes. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. | Mental Health Forum Unanswered threads Talk with people who know what it's like! structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. You may be asked to provide medical evidence as to why you cant attend the assessment centre. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. WebIntroduction. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Simply use the buttons below to share on your social network. Hopefully you will be "lucky" Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. This is why you should say directly to the health professional what you constantly feel about your condition. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. This group are referred to as awaiting further assessment throughout the report. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Crescenzo Pinto Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). This document/publication is also available on our website. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. You will need to contact the assessment provider and request a home assessment. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. The findings are based on frequencies and cross-tabulations of questions included in both surveys. should she ring pip and update them about this they make a decision?england This appointment letter will be given by Atos & Capita. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. How much Universal Credit can I get for mental health? Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. Dont worry we wont send you spam or share your email address with anyone. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Before attending your PIP assessment, there are several things you should consider to help you prepare. For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. The nature of claimants health conditions also significantly predicted their assessment preferences. Hopefully you will be "lucky" The health professionals will be reviewing your PIP form once you reach the assessment centre. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Its based on the results of over 250 responses to our readers survey which is still open. Ninety-three per cent of claimants confirmed that the assessor called on time. Tell us how often this happens and how it affects you. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Sarah Cheesbrough. If you want to know how often you have problems with the activities, fill out the form. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). Its based on the results of over 250 responses to our readers survey which is still open. Claimants awaiting further assessment (57 per cent) and younger claimants (56 per cent) were more likely to cite being able to see the assessor. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Although over half (58 per cent) felt that no further information was necessary, over one in four (28 per cent) would have liked more information about what would be covered in the assessment. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Base: All respondents who answered this question (n=1072). The PIP form is based on two major components Daily living difficulties and Mobility difficulties. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Preference was, however, highly associated with the outcome of the assessment. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. That's why benefits like Personal Independence Payment (PIP) can make such a difference. Experiencing other difficulties during the call ( n=257 ) of over 250 responses to our readers which. Someone you dearly loved who has a terminal illness by buying this on... The psychological examination will be asking your thoughts and feelings about your medical.. Assessments with questions on mental health is done by Atos or Capita - you should consider help. Support from DWP associated with the outcome of the assessment centre co-factors as... 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