Yelp users havent asked any questions yet about Parker & Sons. Cons Challenging to get quality leads and minimal commissions. Con artists. Challenging to get quality leads and minimal commissions. Once we received her BBB complaint,we immediatelyreached back out to the customer. Parker and Sons issued a refund of $147.00 per ******************** request. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? We'll guide you through the process. They should be ashamed of themselves!!! Interactions with customer service as wells as the techs on site have always been easy and helpful. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. Why was replacing the coil not recommended? We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Random schedule changes which affect your life. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. As for the quote to fix; $3400 for a 25ft electrical run seems too high. Stay up-to-date on current news, promotions, and industry tips. Did a fabulous job. This is a very fast-paced environment that requires the actions of all to perform at it's best. Every time they come out to fix something and other things break. He checked all my emergency shut-off values in the house and washer hoses . Will work with owner to get a resolution for owner. They are professional and courteous. BBB Business Profiles may not be reproduced for sales or promotional purposes. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. Verify your email to use filters. It goes against our guidelines to offer incentives for reviews. Submitting a response indicates a willingness to work with customers to make things right. Thank you for taking the time to write this positive review and recommendation. The have all my info for my address ***********************************************************************. Was told a tech would be out today to replace parts. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. He marked that he checked the filters, which he definitely hadn't. BBB is here to help. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. A free inside look at company reviews and salaries posted anonymously by employees. I showed the technicians the estimate from Company A for repairs of a leak. Good. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). Purchase and installation of a brand new HVAC unit was completed 6/2722. Contact us today! They were able to come out SAME DAY and get our AC back up and running. You are in Phoenix. She never called back. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Having problems? technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. We can even install a bona fide car charging station in your garage! 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. The department is basically understaffed. Parker & Sons installed a water softener and did an excellent job. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Then tried to put them on a monthly plan at over $20.00 per month. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. It was in the afternoon; the house is freezing cold and being heated with the oven. They did air-conditioning work for my heater. My electric bill was outrageous. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. You can always get someone come right away for your emergency. As a result, we have contacted the customer both via phone and email and are honoring their request in full. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. WE appreciate every review we receive, good or bad. Management is good and cares about employees. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Find out how we combat fake reviews. Parker and Sons consumer reviews, complaints, customer service. Even the best lawyers don't make that much! This concern has been brought up to ********** and we will work with them to figure out why this happened. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Beat local competitors. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. Theyre always professional and friendly. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Be careful who you let inside your home. So, let's see. My ac was out again last night due to another failed thermostat. These are just a few examples: Dave at Parker and Sons came to my rescue. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Parker and Sons. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Their error of omission cost me $950. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Justin was so nice and professional. It was a mistake to go with Parker & Sons. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. I have asked numerous times for a replacement unit from their supplier ( Day and Night). I had a lower electric bill with my old a/c. There is no cleaning staff. Simply use this form, and we'll get back with you! Do you clean the ductwork? He came in trouble shot the problem explained everything that he was doing and needed to do. License: Not Required. He was absolutely correct. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. I say it because the mold did not return. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. The only real downside is the company is understaffed. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. I would not recommend this company to my friends. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Add an outlet for a new TV and outlet in garage. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Small claims court should get a reply. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. They were excellent, professional and friendly. Luckily, my next call was to Parker & Sons. Verify your email to use filters. Audrey, your safety and satisfaction is of the utmost importance. increasing the charge for a part and adding a ************* Fee. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. No job is too big or too small, so contact the experts at Parker & Sons today. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Charged them $4600 to replace a water heater. Since we opened for business in 2019, we read more. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Thanks, judy. They started digging and then things just went downhill from there. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I called another well known company and was quoted hundreds less. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. ******* said that is not what she sees on the invoice. ******************** Tucson has processed a refund as requested and send it via US Mail. The ** unit has never worked to cool house since the installment. Never said a word. I am going to dump this company's contract ASAP. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. The supervisor I spoke with just laughed it off as a 'rookie mistake'. Air Conditioning. And why didn't they honor it? The discussion went in circles again on 300 vans, fuel , inflation etc. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: I understand that mistakes can happen and or personal error on my part was thoroughly examined. Parker and Sons. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Heating. During the week we also done get assigned breaks. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. The install takes, at most, 3 hours. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. So, Parker & Sons is charging $833/hour. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Parker & Sons installed soft water for us in our home. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. Their request will take **** business days to process. Installation required creating a plumbing loop since this house was not built with one. All works was done neatly and in a timely fashion. There was installation all over my clothes. We shall see if future maintance services run as smoothly as the 1st one. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Everything was repaired and I am thrilled that I called the right company. I also figured while they were here I would have them perform a routine AC inspection. Dont know his name, but u have Gem with him, working for ur company. Customer Service. Way to screw senior citizens. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. They never call me back. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Luckily, my next call was to Parker & Sons. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Yelp confirmed a business or employee license. I think a lot of people stick around because we make such good money. You are in Phoenix. Avoid this company. -$19 Base Pay -Flexible Location -Breaks on chosen time. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. It's fun environment but customers always take priority. page 2. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. They show up on time and most importantly they know what they are doing. Schedule Service. Frankly, this is lousy customer service. My boss tried to do something about it but we still have to do it then I found a bug. The electrician did not clean up, leaving the old one in the backyard. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. You must ask permission to use the restroom or to step aways from your desk. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Larger 3.5 ton unit was low on refrigerant and had a leak. Interactions with customer service as wells as the techs on site have always been easy and helpful. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Need to schedule a repair? Luckily, my next call was to Parker & Sons. Great pay. 12/16/2022. 5.0 Kathy M. Laveen, AZ. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. I have a large so I needed two new AC units. ), but that in itself is absurd. How is it possible the install quote increased by almost 4x? Doesn't matter if you have install or not Useful. Phoenix: (602) 273-7247. Installers were on time and very professional. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Total of $818 plus tax. We know he'll love your shout-out as much as we do. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Neither have returned my calls.It will be in upper 30s tonight. Bonuses are not capped. This a/c broke down about the first 2 months and they came out to fix it. They also worked in several households & everyone said the lads are made for the job, Horrors. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. When they hire people they somehow forget to tell them about the OT and also no lunches some days. We will continue to work with the customer until her concerns have been addressed. This place is a rip off i had a technician come out to check my ac. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Offer is valid for existing location only. I contacted Parker and Sons and technician came out on 08/11/22. Three differentattemptswere then made to reach the customer by phone and an email was also sent. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! There are still labor laws to abide by! Parker and Sons Reviews (1203) Add a review. They explained every single thing they did. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Parker and Sons is a life savor. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Thanks for nothing pat Mack Fine. I woke up with a rainstorm in my living room after a pipe burst upstairs. The managers don't communicate well at all. They never stick to things - they make changes too much. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Everything was repaired and I am thrilled that I called the right company. See Yelp for long description of this co. We have to clean ourselves in the office. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Thank you Diana and Charles for recommending us. From the hourly and the bonus structure. We are glad to have been there for you when you needed us most! I paid $11,000.00 for the heater and a/c. I have a warranty so I'm forced to keep dealing with them. We also offer installation services for new equipment. - owner buys cheap equipment, Good pay
We have protocols in place from the moment you call in, to when the technician arrives at your residence. Literally the only Pros are the MONEY. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. This is being addressed immediately and someone will reach out. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. They did some plumbing and electrical work. page 5. I had purchased an HV** unit from Parker and Sons to replace previous unit. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Laurie C. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We originally had George Brazil come out and they gave us a decent estimate at first. . 9 Parker & Sons reviews. Juan, we agree. 90,000 businesses use Birdeye everyday to get a resolution for owner be refunded $ for... Questions yet about Parker and Sons reviews ( 1203 ) add a review Electrical parker and sons complaints & amp ; Sons repaired. Was the guy in charge, but u have Gem with him, working for ur company i contacted and. Am now on the second DAY of being the `` next '' customer in a 2 to time. A mistake to go with Parker & Sons with you and then things just went from... One 200 amp panel and riser replacement, Sun, American Express, Discover,.... Week we also done get assigned breaks three differentattemptswere then made to reach the customer until her concerns have addressed... Safety and satisfaction is of the utmost importance can even install a bona fide car charging station in garage! 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