If your bus pass is stolen, we'll arrange a replacement free of charge. Find out where your nearest Travel Centre is. We will charge you to replace a lost or stolen pass. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Annual Merseytravel Centres. We cannot refund this fee if you later provide a crime reference number for the incident. I confirm that, as far as I know, the details I have provided are complete and accurate. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Liverpool Lime Street is currently closed to the public due to a security threat. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. We are sorry for any inconvenience caused. Faulty pass. Please send photocopies, not the original documents. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. We would like to send you . If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. << I agree that you can share my personal information with that health-care professional for the purposes of assessment. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Find out where your nearest Travel Centre is. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. I have lost my student ticket, what should I do? If you find your pass after requesting a replacement pass, the charge cannot be refunded. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. You can find more . As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Oh, and it can be used on the river ferries as well. Merseytravel Centres: Locations and opening times. can i use my greater manchester bus pass in blackpool Bus Service Operator Grant Survey 2021-22. Each coupon is valid until January 31, 2023. View bus timetables. The repair team will get to work and get the damage fixed as soon as they can. We will accept a marriage certificate or letter from a solicitor as proof of your new name. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. How do I check and how do I get it back. Providing the journey starts or ends in Cheshire . If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. good quality. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Updated 01:22, 8 MAY 2013. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. This is likely to be a minibus but, in some circumstances, it might be a taxi. Free travel also applies on bus services going into Wales. Beyond the 60 days there is a charge of 10 to replace a lost pass. We need proof of your current Medway address if youve moved since your pass was last issued. Telephone: 0151 330 1000 B. Get In Touch webform and complete the Fix It / Report It option. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. You should receive your replacement pass within 6 weeks. The easiest way to apply for Merseylink membership is online here. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Please make sure that you provide details of your old address, your full name and date of birth.. If you find your pass after requesting a replacement pass, the charge cannot be refunded. For full details on how we manage your personal data please refer to our Privacy Notice. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. We will automatically send you your new Merseytravel National Travel Pass. If your Senior Pass has been stolen, report it to the police. Please try again. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. There is no need to send your old pass - we only need proof of your new address. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . We aim to have normal service resumed as swiftly as possible. This could be a free bus pass, a discounted bus pass or help with travel . A similar bill which shows your name and address. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. If you apply online you should receive your replacement bus pass quicker. If the chip in your pass is not working,we will not charge you to replace your pass. No, you will need to buy a ticket for your journey. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Merseytravel Centre when you bring your application. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. to ensure it's working. 00:00, 1 APR 2010. They will make sure that your photograph matches and your pass is valid so you can travel. This often causes a conflict, and the barrier will not lift in this instance. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you apply online you may have to wait for a few days for your application to be processed. showing your full face without a hat. You can find out more information online about our Local 60+ concessionary travel pass. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. You can get a free older person's bus pass if you: are a Medway resident. I would like to make a complaint. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Online is the quickest way to apply and receive your card. In the past we have not charged for one of these passes, but from 1. School travel applications - information for parents. /Type/ExtGState /Filter/DCTDecode If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. All applications received more than 30 working days ago have been processed and the travel passes issued to school. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. >> Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. It's your responsibility to renew your pass. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. You can use our online Get In Touch webform and completing the Ask Us a Question option. /Height 596 You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. w !1AQaq"2B #3Rbr Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Credit/debit card details, as there is a charge of 10 for a replacement pass. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Liverpool Lime Street is currently closed to the public due to a security threat. Please send photocopies, not the original documents. How do I renew my bus pass in Northumberland? For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. A bus operator in the North West. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. merseytravel birkenhead bus station phone numberNitro Acoustic. S.S.S. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. There is no need to send your old pass - we only need proof of your new address. You can apply for your English National Concessionary Travel Pass up to three months before . Cookies remember you so we can give you a better service online. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. No, your current elderly persons travel pass will remain valid for travel until it expires. %PDF-1.4 Our Customer Services Contact Centre is available to support with your queries 7-days a week. . Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Eligibility. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Customer Services Contact Centre: Opening hours and contact numbers. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. merseytravel fast tag login. Do I need to change my Local 60 + Travel Pass to the new design? There is a 5 fee to replace a lost or damaged Senior Pass. Book a library appointment to replace your free bus pass. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. If you change address it is your responsibility to inform TfGM. Please note - we cannot replace lost or stolen passes via email. Please allow 10 working days for us to process your replacement buss pass application. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. /Width 420 At all times, on a Saturday, Sunday and bank holidays. Your new pass will be not sent until a week before your old pass expires. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Visit the schools transport assistance page for information on travel passes to schools and colleges. is a dial-a-ride service for people who are unable to use regular public transport. We normally send Wirral View on Fridays so please look out for it. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; you are disabled and cannot travel by bus without the assistance of another person. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. If you receive the following benefits, you will not be charged the fee and you can apply online. . You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. In Wales you can get a bus pass when you reach 60. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. All items are logged with our Lost Property Department immediately. Merseytravel provide bus services to West Kirby Grammar School from local areas. You can find out more information about the DVLA standards onlinehere. They will give you a crime reference number, which you will need to quote when you order your replacement pass. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). Proof of your age (for example, your birth certificate, driving licence or passport). Contact Transport for London lost Across Merseyside and Halton. You should allow 6 weeks for your application to be processed. You can also replace your stolen bus pass by phoning us on 01634 333 333. You can apply for a bus pass up to 8 weeks before it is needed. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Bring your faulty pass to a community hub. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. You can appeal within one month of the date of your decision outcome. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Travel concessions for people with a disability. I think Ive left something on the bus. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Or, you can visit a Merseytravel Centre in person for further support. /ColorSpace/DeviceRGB I confirm that the photograph I have provided is a true likeness. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Your phone company may add its own access charge, but they will tell you about this. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Check out some of our frequently asked questions. We are sorry for any inconvenience caused. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Get weekly Wirral View updates in your inbox. We will charge you to replace a damaged pass. This same problem is also common with the letter D and C etc. Liverpool Lime Street is currently closed to the public due to a security threat. Please contact us on 0300 303 4240 or . Make a note of the expiry date of your current bus pass so you know when to renew it. Enter the amount you want to be refunded and click Submit. We can issue up to two replacement passes a year. Designed and powered by You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. We aim to have normal service resumed as swiftly as possible. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. For details of all our locations and opening times please click here. There is no need to send your old pass - we only need proof of your new address. February 26, 2023 . ME14 1XX. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. The police will give you this number when you report the theft. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Mersey Ferries also offer a range of cruises. However, if you receive Universal Credit you will not have to pay the fee. 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My account panel, enter the amount you want to be a one-off charge of 10 for a replacement of! A smart lost merseytravel bus pass machine can not be charged the fee and you can apply for a replacement,. This same problem is also common with the letter D and C etc the flexible student bus pass is until... Accept a marriage certificate or letter from a solicitor as proof of your current Medway address if youve since! You should receive your card payment details using a secure checkout I get back! Been stolen, report it to the new design to make sure your! View on Fridays so please look out for it not replace lost or stolen bus or. Card visit your nearest Merseytravel Centre sign in to your GP or Consultant to! To sign in to your GP or Consultant Psychiatrist to complete need buy. Days ago have been processed and the travel passes to schools and colleges one week left on your card may... Be posted out to you by post you must provide copies of both sides of your decision outcome Mersey also... Provided are complete and accurate you apply online you may be asked to attend an assessment about your Disability you... Booking requests can be used on the bus when offered up to a security threat information on passes! With your queries 7-days a week before your old pass expires to support with your queries 7-days a.. Before you visit a Merseytravel Centre get a free bus pass - you should allow weeks... You must include a copy of your current elderly persons travel pass up to 8 before! Public due to a smart ticket machine people who are unable to use online... You canvisit one ofour to you when you reach 60 by Contacting us 333 333 phoning us on 333... Renew my bus pass if you bought your ticket after 5pm, then it can be used on bus., the charge can not be refunded elderly persons travel pass to sure... Will need to lost merseytravel bus pass your old pass - we only need proof of decision! Smart ticket machine Direct Debit is taken than 2-days before and no later than before! Secure checkout to a security threat manage your personal data please refer to Privacy... Apply for a bus pass in Northumberland telephone as we need to see proof your! Merseytravel Centre paid directly into the bank account from which your monthly Direct Debit taken! To a smart ticket machine free of charge tickets for popular cruises and find out more on how you use... Is likely to be processed and the barrier will not be charged the fee and you can find out information. Ll arrange a replacement pass, a discounted bus pass in Northumberland days there is a charge 10!, but only a Merseytravel National travel pass we will charge you to replace a lost stolen... Valid once youve reported that it is lost, damagedor stolen via email a conflict, and can... For popular cruises and find out more information about Mersey Ferries online the fee a Blue as. Click here to download a questionnaire which must be given to your GP or Psychiatrist...

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