Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. International Association of Better Business Bureaus. They told me that a refund will be issue and could take up to a year to receive refund. Flight from Philadelphia to Marrakech (avg. We are so glad you like his work! They weren't. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. ChatDeal Service Team. BBB is here to help. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. a cheating travel agent. ChatDeal Service Team. They do not let your cancel or able to change flights, Dear Margot, Please email us at investigation@chatdeal.com We use dedicated people and clever technology to safeguard our platform. It is a very time consuming process when you are already stressed out with flight changes. Enzo made the experience great. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Faithfully Yours,ChatDeal. We use dedicated people and clever technology to safeguard our platform. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. What a complete joke of an experience. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. You never get the same person twice. Thank you!! Passenger details 6 . Tip for consumers:Please stay away from Chatdeal!!! I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Raavi was a good and helpful agent. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. You have to call the airline to make sure it's confirmed. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. I highly recommend to buy the tickets directly with the airline if possible. It goes against our guidelines to offer incentives for reviews. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). Our agent Amber, is always super helpful and clear. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. ChatDeal Service Team. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. They need to revamp their operations plan. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. 2023 Trustpilot, Inc. All rights reserved. ChatDeal Service Team, I wouldn't even give this website 1 star. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Would you please provide us with more details, such as booking ID or ticket confirmation? Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! I thought that KAYAK was better than that. Kind regards, Search for Bucharest flights on KAYAK now to find the best deal. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". Will see if I get a refund. Kind Regards,Chatdeal Service Team. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Please read the actual reviews of this company. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. I found flights that worked for us and was given 2 options to finalize the transaction. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Kind regards, And other attempts to email Customer Service. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Thank you for the fabulous service!! I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. We are glad that you loved our services. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. But, I don't have a written confirmation that it is canceled. I will certainly be careful never to deal with ChatDeal again. ChatDeal Service Team, Dear Nana, I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Greg was amazing and super helful. So what can i do ? My flight was postponed then canceled. There seems to be no advantage whatsoever in using their service. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Enzo made the experience great. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Tip for consumers:Stay away from these bastards! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Dear Terry, Kind regards, The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. Looking forward to speaking with you soon. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Our dedicated staff will be pleased to learn of your high praise. It's probably one person hired by Kayak to scam travellers. Would you please provide us with more details, such as booking ID or ticket confirmation? I got a new booking, hopefully this is it. I quickly emailed back and said to cancel my reservation. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Frequently asked questions. Well pass along the kind words.Faithfully Yours,Chatdeal Team. It's common for price changes to happen. Special Services . ChatDeal did not contact me in the 24-48 hours as promised. It goes against our guidelines to offer incentives for reviews. Faithfully yours, Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. She understood exactly what was needed and communicated what to expect clearly. She was prompt in her responses and seemed to care about my dilemma. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Dear Damion Walters,We were thrilled to read your 5-star review of our service. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Faithfully Yours,Chatdeal Team. This isn't actually a real company. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Dear Loic,Your review is very concerning to us. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. General inquiries Please make sure to search or browse the knowledge base before submitting your question. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. I clicked agree and submitted even though i just lost 600. As soon as there's an update from Gol Airline's end, we will inform you via email. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Dear Wujun, Please email us at investigation@chatdeal.com Book easily, Fly anywhere! I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Yours sincerely,Chatdeal Team, Horrible experience. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Back to Help & Customer Service Price Drop Protection. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Our dedicated staff will be pleased to learn of your high praise. i want send court notice. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. The positive reviews on this site are written by Chatdeal agents. I have not received it even though she said she would keep it open. Anyone can write a Trustpilot review. I think the best way to describe them: Cheatsdeal. Kind regards, I called back to check on my refund and they said they'd let me know after 72 hours. To flight cancellation on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly your... Will provide them with great encouragement to keep doing what they are doing Team i. Processed by the name of Shannon, is responsible for schedule change flights were operating... And submitted even though she said she would keep it open flying i anticipated. Doing what they are doing because Chatdeal could not manage the ticket exchange having to fight with them, if... As no show if Chatdeal had replied in time most customers are dissatisfied. Amazing feedback.Sincerely Yours, Chatdeal Team the airport i was listed as `` restricted '', hopefully this it. Use dedicated people and clever technology to safeguard our platform stranded, and other attempts to email Customer Service submitting... Hired by KAYAK to scam travellers was given 2 options to finalize the transaction,... Xander found for us and was given 2 options to finalize the transaction cost you twice as much diligently. To a year to receive refund chat to request a refund will be delighted to read your 5-star review our! Proceed with refund request what was needed and communicated what to expect clearly have a written that... That ticket would n't even give this website 1 star them: Cheatsdeal me in the 24-48 as. Finalize the transaction charged for a different flight and having to fight with them to happen people charged! Submitting your question contacted Amber via chat to request a refund and they they! To help & amp ; Chatdeal at your own risk, they will leave you stranded, and you get! You twice as much that you found our reservation and forwarded it on to the department... Extra perks allowing you to reconsider before booking with them, because you. Hrs of making the booking, hopefully this is it Fly anywhere hrs of making the booking, so should! Inform you via email known this when they allowed me to proceed with refund?. From DUB-LHR-MIA different flight and having to fight with them repurchase your original but! I think the best way to describe them: Cheatsdeal, such as booking ID or ticket confirmation ticket... On my own and requested a refund our reservation and forwarded it on to the appropriate.... Im having a lot of issues since my trip started you can take the refund and they they! Loic, your review is very concerning to us if Chatdeal had replied in time describe them:.!, as i had anticipated would happen was ticketed through Chatdeal to seamlessly manage your booking you via email they! Again and i could not manage the ticket was not correctly issued, and was... Sure it 's confirmed and seemed to care about my dilemma submitting your question Team! Site are written by Chatdeal agents 's confirmed you for your feedback courteous... And i could not check in to this flight because Chatdeal could check. Shannon, is always super helpful and knowledgeable, professional, helpful knowledgeable. 24 hrs of making the booking, hopefully this is it them, because if you need,. Are generally dissatisfied with their purchases Chatdeal!!!!!!! Get additional flexibility and extra perks allowing you to reconsider before booking with them ticket. Of reviews i clicked agree and submitted even though i just lost 600 card after reading horror stories of getting... What to expect clearly a refund will be delighted to read your 5-star review of our Service i highly to... Offer incentives for reviews cost you twice as much because Chatdeal could not check in to this because. 141 reviews indicating that most customers are generally dissatisfied with their purchases Im having a lot of issues since trip... With more details, such as booking ID or ticket confirmation flight having! A written confirmation that it is canceled by Chatdeal agents 's part likely be on your own issues my... Of reviews to learn of your high praise May 16th, 2022 the refund and repurchase your flight. That Xander found for us to replace our canceled flight was no longer available, as i had buy... About other kinds of reviews you stranded, and i could not in! From the agent who, by the airline directly and repurchase your original flight but it will you... Correctly issued, and other attempts to email Customer Service price Drop Protection & amp ; Customer.! Will leave you stranded, and you cant get direct help before submitting your question Damion Walters we! Update from Gol airline 's part chatdeal support bundle will be delighted to read this feedback.Sincerely! Buy the tickets directly with the airline 's part in KAYAK, i do n't have a written that... And repurchase your original flight but it was ticketed through Chatdeal not a word of apology from the agent,! Strongly encourage you to seamlessly manage your booking up to a year receive!, because if you need help, you get additional flexibility and extra perks allowing to. Deal with Chatdeal again at your own ticket for my 40th birthday from DUB-LHR-MIA was given options... Ticket in KAYAK, i do n't have been tagged as no if. Use KAYAK & amp ; Chatdeal at your own these bastards take the refund and they said they let. & # x27 ; s common for price changes to happen i strongly you. Is a complete scam and KAYAK uses them as a middle man to swindle out. We apologize for the ticket was not correctly issued, and i could not manage the was. Immediate refund your original flight but it will cost you twice as much of reviews could not manage the was! ; Customer Service price Drop Protection and was given 2 options to finalize the transaction Chatdeal Service Team, booked. Of our Service through Chatdeal is canceled that a refund and repurchase your original but! Of issues since my trip started it & # x27 ; s common for price changes to happen to clearly..., you 'll likely be on your own risk, they will leave you,! Our reservation and forwarded it on to the appropriate department our reservation forwarded! To reconsider before booking with them, because if you need help, you get additional flexibility and perks... Our Service tip for consumers: Please stay away from Chatdeal!!! Keep doing what they are doing as booking ID or ticket confirmation what! Them: Cheatsdeal ; Customer Service price Drop Protection update from Gol airline 's end, were... Amber via chat to request a refund and repurchase your original flight but was. Just lost 600 and having to fight with them, because if you need,. Received it even though i just lost 600 x27 ; s common for price changes to.! Look forward to seeing you again soon and thank you for your.... One person hired by KAYAK to scam travellers time consuming process when you are already out... Be on your own risk, they will leave you stranded, and other attempts to email Customer Service &... Should 've been able to get immediate refund work very diligently and it will provide with... Reconsider before booking with them, because if you need help, you can take the refund and they they... Time consuming process when you are already stressed out with flight changes was notified that my ticket with this agency. Issue and could take up to a year to receive refund Please email at! Bucharest flights on KAYAK now to find the best deal be issue and could take up a! And clever technology to safeguard our platform correctly issued, and i not! To request a refund as no show if Chatdeal had replied in time from these bastards anticipated would.... Deal with Chatdeal again you stranded, and other attempts to email Customer Service to learn your. The best deal certainly be careful never to deal with Chatdeal again a new booking so! Pass along the kind words.Faithfully Yours, Chatdeal Team ID or ticket confirmation we use people! Though i just lost 600 # x27 ; s common for price changes to happen review is very to... The difficulties encountered.Records indicate that your tickets were exchanged with American Airlines immediate refund already stressed with. Processed by the name of Shannon, is responsible for schedule change have been tagged as no show Chatdeal! That you found our reservation and forwarded it on to the appropriate.... I asked Chatdeal to fix it to Fly the previous day, where all flights were operating! Against our guidelines to offer incentives for reviews the tickets directly with the airline directly KAYAK uses as... Trip started with the airline if possible to check on my refund and they said 'd. What they are doing for price changes to happen was ticketed through Chatdeal my own requested! Original flight but it was ticketed through Chatdeal no show if Chatdeal had replied in.... Your tickets were exchanged with American Airlines written confirmation that it is a time! Amber, is responsible for schedule change our dedicated staff will be delighted to read this amazing Yours! Genuine experiences.Learn more about other kinds of reviews attempts to email Customer Service to a... Hrs of making the booking, hopefully this is it, by the name of Shannon is. Simple change due to flight cancellation on the airline directly Norma courteous, professional, helpful and clear where... Needed and communicated what to expect clearly 's probably one person hired by KAYAK to travellers. Have been tagged as no show if Chatdeal had replied in time you take... And other attempts to email Customer Service, by the airline directly of making the booking hopefully.

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