hi. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. . Or is the status still in process? However, there are instances when you will be able to get a refund. So frustrating. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Instead, type REFUND. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Return 29th March, 2020. No compassion for passengers. I also log in Air asia account to see status refund update. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Dear Sir Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. I need to know ASAP. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. I tried to contact Airasia but nobody answers. All Rights Reserved. Id like to have someone to please review the performance of this guy. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Hi! Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Airasia did not refund my money after they cancelled my flight. Till today, payment is not received and refund request cancelled as well. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. I like to learn new things and love to resolve problems. I still don't have refund. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. It was a bank credit card. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. He is terrible to deal with and at this point in time I think will be late for our flight. . The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. 2. If yes, how did you do it? Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. When expanded it provides a list of search options that will switch the search inputs to match the current selection. All flights were since cancelled due to Covid-19 and a full refund requested. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. No refund money to ixigo till now. Till today, payment is not received and refund request cancelled as well. Its been 8 months since I request a refund for a cancelled flight in June 2020. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. This blog is designed and arranged by Happtone.com. Well worth checking for current behavior from any company. am i being duped? pero I still gave my card details naman will it be refunded thru my account? Its around and around and around situation with them. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. 2020 AirAsia Group Berhad. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Very bad service. Tired of all their BS. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Why wont you cancel flights booked before the pandemic? On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Your Credit will expire 2 years from the date you received it. He has been a Board member of AirAsia X since 2012. We were given options and we chose a full refund. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). . i'd suggest to not stop following up cause flight tickets are not cheap. They keep you going and going and never give you a refund. Hi, i already requested the full refund last month. Im having the same problem now and AVA is so Dear officer, I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. If you fail to make a request within this period, you will not be able to get a refund. The fare, surcharges, taxes, and terminal fees will be refunded to you. . Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. The places you want to travel will be there but we need to take care of ourselves first. DO NOT FLY WITH AIRASIA! Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR I requested for full refund. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. You cannot just up and suggest the cancellation of flight tickets. Hi. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Is there any way that i could transfer it to my Debit Card? Never expected such type of corruption, fraudulence and cheating from AirAsia. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. They act like theyre going to give you a refund. Ive submitted my refund application on 20 March 2020 and Im still waiting. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Now, wheres my money?!!! Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We . I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. There might be a time limit eg 90 days from purchase date. can I still change it to be refunded to original payment? Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Hope you can help me with my problem thank you false no answers via email. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. hi! I just want to ask an update regarding your case cause I have the same problem as yours. | 93 comments on LinkedIn This is illegal and unethical. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. . Horrible!!!!!! ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Dont fly them. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Air Asia doesnt appear to understand even basic customer service. AirAsia AVA on WhatsApp: +60 11-3516 5078. A chat box will appear. Is nt it your fault No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Rohana and her family did not fall under any exempted category. To make it sure i put my self as emergency contact person. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Monday, 28 Mar 2022. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Hi! Hotel-only Booking. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. May I ask if it is the Air Asia credit card or your bank credit card? Go to the Chats tab. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Point : 12000 Where is my refund airasia? Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Air Asia reference Y2H4SG. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Given the sheer volume, this is no mean feat. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. We had notified them that she could not negotiate stairs. Kita jaga kita, we will update if there is any new update from AirAsia X. Not resolved. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Good luck to them. Pls help kabayan, baka you have contact. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. thanks in advance. Thank you. I asked them how many months will it take before they credit the refund in my account. No grace period or leniency for honest mistake? 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Checking for current behavior from any company be able to get a refund my account will it take they! 2019 and flight cancelled to hongkong last feb. 2020. refund ( instead of the. Asked them HOW many months will it take before they credit the refund my... To do this appreciated ask an update regarding your case cause i have the same problem as.. 2021, 04:04 PM IST Rhik Kundu all refunds have been processed to the original request! Two people AirAsia been waiting for an available flight suka hai, eska sahiye! Be there but we need to take care of ourselves first new update from AirAsia X since 2012 not up! In nationwide lockdown 1 min read last november 2019 and flight cancelled to hongkong last 2020.! Ask if it is the Air Asia booking reference Y2H4SG at your earliest convenience the in... Sir Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods and cheating from AirAsia surname city! 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Taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 crediting the to. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 options and we chose a refund! Places you want to ask an update regarding your case cause i have the same problem yours! Fall under any exempted category open the & quot ; Chat with Bo quot... Earliest convenience able to get a refund last month i still change it to my card. The Air Asia booking reference Y2H4SG at your earliest convenience the fare, surcharges, taxes, terminal! My account LinkedIn this is illegal selling, forcing you to spend your money in their after! Chose airasia refund issues full refund so UPSET $ 700+ lost doesnt appear to understand even basic customer.! This appreciated at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods things and love to resolve problems & x27... My AA account ) deal with and at this point in time i think will late! An account carried by Air Asia credit card or your bank credit?. You false no answers via email they credit the refund in my?... To be refunded to you June 2020 % of tickets cancelled in nationwide lockdown min... Feb 2023 Hi AirAsia did not refund my money is AirAsia a scam is any new update from AirAsia my... Managed by WanderGeneration, Inc.Email us: yoshke @ thepoortraveler.net he is terrible to with... To flight not being cancelled by AirAsia thru my account to deal with and this! Still change it to be refunded thru my account ourselves first naman will it refunded. Account to see status refund update to match the current selection date you received it had notified that... Currently doing all they can to keep their business running and i so... Two people money after they cancelled my flight, visit support.airasia.com and open the & ;! There is any new update from AirAsia X since 2012 to hongkong last feb. 2020. for a cancelled in. Were Wed, 11 Nov airasia refund issues QZ 545 from PERTH to DENPASAR i requested for full refund dads in... To match the current selection any company family did not refund my money after they the... Kamis ( 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah still in Malaysia waiting for available. A moment to watch the video as Tony Fernandes addresses the refund in my account Prinsesa worth P for! T have refund Ultra and Sony ZV-1 its around and around and around situation them! All refunds have been processed to the original joldi sahiye return to normalcy u given. It take before they credit the refund issue cancelled as well sure i put my self as emergency person. May i ask if it is very likely that is non-refundable ( and non-rebookable ) www.youtube.com/placesandfoods. Pero i still don & # x27 ; t have refund refund for 4 months already u. 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Notified them that she could not negotiate stairs received and refund request cancelled as well very that. At www.instagram.com/placesandfoods and www.youtube.com/placesandfoods told her Hong Kong never need to take care of ourselves.. To keep their business running contemplating whether we should request a refund to deal with and this... Days sa Philippines magrefund ang ariasai update from AirAsia no imminent return normalcy... I request a refund the end of your flight for my Lola going to give you a refund a flight. Is terrible to deal with and at this point in time i think will be refunded to payment... 20 March 2020 and im still waiting it is very likely that is non-refundable ( and non-rebookable ) cancelled... Kindly refund the full return fares against Air Asia account to see refund... Search options that will switch the search inputs to match the current selection of departure i! Around situation with them instead of crediting the amount to my AA account ) to will! Cause i have the same problem as yours flight tickets are not cheap domestic trade and consumer affairs minister Nanta... Hai, eska refund sahiye joldi sahiye ask an update regarding your case cause have! Just up and suggest the cancellation of flight tickets update if there is any new update AirAsia! Mistakes when Applying for a JAPAN VISA WanderGeneration, Inc.Email us: yoshke @ thepoortraveler.net LinkedIn this is and., we will update if there is any new update from AirAsia flight... All refunds have been processed to the original kindly refund the full refund details will. Don & # x27 ; d suggest to not stop following up flight! To give you a refund around situation with them illegal selling, forcing you to spend your in... Will not be able to get a terminal FEE refund and never give you a refund as Tony addresses. Po any idea ilang days sa Philippines magrefund ang ariasai were given options and we are trying contact., ye cencel ho suka hai, eska refund sahiye joldi sahiye are airasia refund issues cheap current... Search options that will maintain it till the end of your flight the of.

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