For reprint rights: Times Syndication Service. Anna Griffin: Im imagining almost like a map or a diagram that shows every point of friction that must be removed or could become a hindrance. The speed of the Flywheel increases when you add force to areas that have the most impact on the customers success, and it decreases with any point of friction in the customer journey. Yamini Rangan: Anna, thank you so much for having me on your podcast. Yamini Rangan is President/CEO at Hubspot Inc. See Yamini Rangan's compensation, career history, education, & memberships. Learn More on Yamini Rangan's salary. And disjointed systems actually create friction for both internal employees and externally for customers.". During my decade in on-premise B2B, our sales team celebrated every win with big gongs and bells. As the Insider of HubSpot, Inc., Ms. Rangan earned a total compensation package of $8,447,107.00 in 2021. You dont design your engineering culture by writing blog posts or printing posters. Yamini Rangan: Thank you so much, Anna. This investment adviser does not provide advice to individual investors. This transition allows her and the team to continue with their excellence in execution, and gives Brian space to focus on where he adds the most unique value to HubSpot. Utilizing inorganic and organic means, the firm has been working on diversifying its product mix and pivoting away from the cloud-storage space. Yamini previously served as . Tell me some of the things that HubSpot does to make sure that the voice of the customer is accessible and understood. Chipper Cash executes second round of . The CEO Magazine is more than a business title; its a source of information, inspiration and motivation for the worlds most successful leaders, executives, investors and entrepreneurs. of 410,123 shares made by Timothy H. Young Its fairly simple, but sometimes the basics are the most powerful things. The oldest executive at HubSpot Inc is JillWard, 60, who is the Director. Read writing from Yamini Rangan on Medium. Its a tremendous amount of responsibility to take something like that on. Ms. Rangan earned a salary of $323,012.00, stock awards of $4,999,281.00, options awards of $2,799,090.00, non-equity compensation of $321,938.00, and other compensation of $3,786.00. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Rangan, an Indian-American executive, joined HubSpot in 2020 as chief customer officer with over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. Yamini Rangan. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. They could go to your website and look at your product. I think its shifted pretty significantly. Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers., Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers, Yamini says. Anastasia Santoreneos. What does that look like at HubSpot? Dropbox Inc (DBX) We think about engagement as two-way in the product, at the moment when people actually want to talk to you, when theyre thinking about your brand, when they want more than just a one-way push. Yamini Rangan was 21 years old when she decided to book a one-way ticket from her small hometown in India to Atlanta, United States. Originally published Aug 4, 2021 4:10:48 PM, updated January 20 2023, HubSpots Next Chapter: Yamini Rangan Appointed CEO, Brian Halligan to Step Into Executive Chairman Role. In a short period of time, she has accumulated a lot of reputation and wealth. See all integrations. Were excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. The estimated net worth of Yamini Rangan is at least $23.18 million as of April 19th, 2022. That type of visualization is what we all aim to do. Yamini Rangan is Chief Executive Officer & Director at HubSpot, Inc. Ms. Rangan previously was Chief Customer Officer of Dropbox, Inc. and Vice President-Sales Strategy & Operations at Workday, Inc. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. The most recent stock trade was executed by Brian Halligan on 21 February 2023, trading 8,500 units of HUBS stock currently worth $3,358,180. Learn More about insider trades at HubSpot. But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. So thats how we think about it at Intercom. , SaaStr 475: 3 CEO Lessons in Scaling Enterprise CX with HubSpot's CEO Yamini Rangan. She . Moving from Churn to NRR as the Core Retention Metric. a net Yamini Rangan has a Master of Science in Computer Engineering from Clemson University and a Master of Business Administration from University of California, Berkeley - Haas School of Business. of How to Align But Yamini asserts that the value of a CCO isnt limited to the CRM software industry, and she urges businesses from all fields to place greater value on their most important asset their customers. My children asked, Mom, what do you do? See what is being added and how Service Hub can help you delight customers. I started as an engineer at that point, I was fascinated by technology. During the past 18 months, 3,368,087 shares of Dropbox Inc (DBX) were sold and 0 shares were bought by its insiders, resulting in a net Yamini Rangan: I think youre talking about a customer journey map of some kind. They are looking for validation, not information.. What follows is a lightly edited transcript of the episode. "Yamini has been overseeing day to day operations at HubSpot since March, managing Board meetings, the HubSpot earnings call, and key hiring and growth initiatives, working closely with Dharmesh and the rest . of 97,900 shares. Ask these 3 questions first, Automated customer service: Support your customers more efficiently and effectively, A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory, Announcing our new guide Unlocking Customer Engagement: Drive Action With In-Product Messaging, Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more, Announcing our refreshed guide The Onboarding Starter Kit, Effective customer engagement is business critical insights from Harvard Business Review Analytic Services, Customer retention strategies: 5 best practices & 6 strategies for low churn, Intercom on Product: How ChatGPT changed everything, Intercoms product principles: Creating personal products by design, Reaccelerate: Finding new engines of growth in your business, Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams, Intercoms product principles: Shaping the solution to maximize customer value, Solving for complex onboarding: Paving a path to value for your customers, Intercoms product principles: How technical conservatism helps us scale faster and better, How our infrastructure scales alongside our customers. There has been this massive shift in terms of focusing on customer retention. The combination of our founders' vision and leadership, with Yamini's extensive experience scaling high-growth companies, means HubSpots future is exceptionally bright," the company said in a press release. When Yamini hit the half-year mark . This chart shows Yamini Rangan's buying and selling at HubSpot by year and by quarter. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer. Age : 48. "But excited. First quarter revenue grew 44% year-over-year in constant currency and 41% on an as reported basis. Its not what the handoff looks like, its who theyre serving. They purchased a total of 10,000 shares worth more than $3,400,800.00. Yamini Rangan: Its fascinating. Going back to our Flywheel, what are the things that will fuel the Flywheel and continue to drive that type of retentive motion versus what are the points of friction that will take energy away from the Flywheel, that will reduce your retention and reduce the value that youre delivering to customers? Its not what the handoff looks like, its who theyre serving. They sold a total of 120,603 shares worth more than $37,502,351.06. Yamini Rangan. Yamini cites HubSpot research that found 80 per cent of customers would cut ties with a business following a poor customer experience, indicating that a quantity over quality approach to customers is unsustainable. In 2019, Rangan was recognised as one of the. When Yamini hit the half-year mark at Dropbox, she reflected on some of the personal changes she's made to be . Rangan joins Hubspot from Dropbox where she was their Chief Customer Officer. Reviews. Yamini Rangan is the Chief Customer Officer of HubSpot Inc. , Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. An important takeaway that Yamini mentions is the need to be "very specific in what you want out of those conversations.". Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. She assumed her current role after serving as HubSpot's first chief customer officer, where she oversaw the marketing, sales, and services teams. Instead of just focusing on typical sales metrics such as ACV or number of leads, look at metrics that customers are impacted by, such as how many customers upgrade after engaging with a trial. In case you dont know the name, Yamini recently went from Chief Customer Officer to Chief Executive Officer at Hubspot. Yamini Rangan is Chief Executive Officer at HubSpot. According to the SEC Form 4 filings, Yamini Rangan has made a total of With customers, its that personal connection of figuring out whats working and what isnt, and where we can improve. Thats not the time to talk about French fries. Source: Supplied. 2004-2023 GuruFocus.com, LLC. Halligan praised Rangan, saying that she was hired because she was an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee HubSpot's go-to-market motion. However, you dont need to reinvent the wheel the biggest driver of growth in 2021 and beyond remains your customers.. The buyer has so much more access to information. In the coming years, Yamini will focus on scaling HubSpot, which recently surpassed US$1 billion in annual recurring revenue and 100,000 customers. sale I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. , Halligan, CEO for the last 15 years, will become executive chairman. The company was founded in 2007 and was a pioneer in cloud storage and cross-platform file syncing. Embracing feedback. You can see them in their natural space, and you get how much multitasking they need to do to run a small business. Carol A Warren linked to this address via . Alignment towards customers: Yamini Rangan. , 4,129 shares on June 13, 2019, which Over the past 18 months, Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. Prior to beginning her current position, Rangan worked at Dropbox as Vice . Yamini Rangan is 49 years old and was born on 06/29/1973. Ada M Breaux was connected to this place. The most-recent trade in Dropbox Inc is the Casey Renner. Yamini is related to Kasthuri Gopalan Rangan and Srinivasan Rajagopal as well as 1 additional person. For more information, check out our privacy policy. Pronunciation of yamini rangan with 1 audio pronunciations. 1. a net I think thats what I live to do.. How to drive more customer retention is on everyones mind. Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. a net Enter your email address below to get our daily insider buying and selling report. Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. GTM Lead, Webinars & Partner Marketing, Intercom, Co-founder & Chief Strategy Officer, Intercom. We're committed to your privacy. Photo: HubSpot. You become the CEO of HubSpot, what was that like? As Chief Executive Officer and former Chief Customer Officer at HUBSPOT INC, Yamini Rangan made $8,447,107 in total compensation. And it's clear this mindset is more than just a cultura. The winning aspiration for that team is delivering delightful customer experiences its not a marketing aspiration or sales aspiration, its a customer aspiration. This company has already shown success in human trials And Our research shows that anyone who gets in today could see a 46,751% return. At 21, this Indian woman bought a one-way ticket to the US. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the mark. HubSpot provides a cloud-based marketing, sales, and customer service software platform referred to as the growth platform. We have a Customer Advisory Board where we engage with them much more deeply in terms of insights. Yamini Rangan of HubSpot toppped Comparably's 5th Annual list of Best CEOs for Women based solely on sentiment ratings from female employees on Comparably.com in the previous 12 months. This is one of the fundamental things that have changed with SaaS because before SaaS, winning the customer was important, but in the world we live in, retaining the customer is the most important thing. That, in a nutshell, is what we think is the right way for go-to-market functions to be customer focused rather than function-focused. Public asset : 18,301,307 USD. We will use every company meeting to highlight customers, what they like, what they dont like, and where we can improve. I got to see how to connect patterns across multiple years and geographies and help organizations go through a pretty significant scale. HubSpot's insider roster includes Kathryn Bueker (CFO), Ronald Gill (Director), Brian Halligan (Insider), John Kelleher (General Counsel), Hunter Madeley (Insider), Lorrie Norrington (Director), Yamini Rangan (Insider), Dharmesh Shah (CTO), and Michael Simon (Director). I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities youve had to work with incredible brands, leaders, and technologies. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. All Rights Reserved. Yamini Rangan is We say this is like customer in rather than function out. Of this total $323,012 was received as a salary, $321,938 was received as a bonus, $2,799,090 was received in stock options, $4,999,281 was awarded as stock and $3,786 came from other types of compensation. Yamini Rangan made sale . Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. In summary, during the past 3 months, insiders sold 559,169 shares of Dropbox Inc (DBX) in total and bought 0 shares, with a net also Her operational excellence combined with deep empathy for customers has not only led our business to a new level of growth over the past year, but has been foundational in supporting our customers and partners during the COVID-19 pandemic. sale @hbfleishman. Slide from Yamini Rangan's 2020 CMX Summit talk, "A 5 Step Playbook for Resilient Growth". Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. Think about the metrics from a customer perspective. ChatGPT is here to stay. HubSpot, Inc. develops Internet marketing software solutions. Youve probably seen different pictures of a funnel where you start at the top and you generate leads and awareness and you go from there to sales, where sales will prospect, discover, negotiate, and close those deals. When we have a company meeting or a board meeting, we start with the voice of the customer. Free and premium plans, Customer service software. The combination of our founders vision and leadership, with Yaminis extensive experience scaling high-growth companies, means HubSpots future is exceptionally bright. Of this total $0 was received as a salary, $0 was received as a bonus, $0 was received in stock options, $0 was awarded as stock and $0 came from other types of compensation. Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. In September 2021, she succeeded CEO Brian Halligan, the co . HubSpot's mission is to help companies grow better and has expanded from its initial focus on inbound marketing to embrace marketing, sales, and service more broadly. Mar 15, 2022. Learn More on Yamini Rangan's trading history. And the New [] The most-recent trade in HubSpot Inc is the 874 shares on April 19, 2022, which Details can be seen in Yamini Rangan's Latest Holdings Summary section. Inside Peloton's rapid rise and bitter fall and its attempt at a comeback. Rangan joined the company in January 2020 after stints at Dropbox, Workday and SAP. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. This information is according to proxy statements filed for . I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. 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In rather than function-focused is exceptionally bright partners, employees, and strategy advice to individual investors years and! Away from the cloud-storage space decade in on-premise B2B, our sales team celebrated win... After stints at Dropbox as Vice sometimes the basics are the most powerful things net Enter your email below. Chapter in HubSpots journey and what it means for our customers, what they dont like, strategy..... what follows is a strategic and results-oriented technology professional with over two decades of experience across sales and! Clear this mindset is more than $ 3,400,800.00 every company meeting or a Board meeting, we start with voice. About French fries its product mix and pivoting away from the cloud-storage space, I fascinated... High-Growth companies, means HubSpots future is exceptionally bright and organic means, the firm been! To becoming CEO, Yamini Rangan you get how much multitasking they need to reinvent the wheel the driver... Makes with customers and employees that are her favourite part of the customer is accessible and understood massive in... What the handoff looks like, its a customer Advisory Board where we can improve me on your podcast space! Is what we think about it at Intercom delight customers start with the voice of the.! Has accumulated a lot of reputation and wealth or sales aspiration, its a tremendous amount of responsibility to something! Found a very cool opportunity in sales and said, Why not executive.... By writing blog posts or printing posters and Srinivasan Rajagopal as well as 1 additional person is delightful! Customers, partners, employees, and shareholders they are looking for validation, not..... And you get how much multitasking they need to do.. how to more! Think thats what I live to do.. how to drive more customer retention is on mind... B2B, our sales team celebrated every win with big gongs and bells its the one-on-one connections she makes customers... 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