Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Secondly, we had a problem with vouchers for which we received conflicting information. Viking Ocean seems to run in grooves in the ocean. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Another . It was exactly what we were looking for. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. Our only complaint was with the booking of excursions which were often changed without notification. Do get the Bali extension as the island is beautiful. This will surely increase the credibility of your complaint. They can expand with new destinations. Viking's World Cruises hit lots of those places.. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I booked the flight through Viking to a Christmas market river cruise. This is a work policy that covers me for work or personal travel. Why are they doing this>. The text appears: #1 on the oceans. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I expect to see future World Cruises with different itineraries. Desired outcome: For the cabin on the cruise, we indicated separate beds for their cabin. Yazmin Hope and Libby Gallagher I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. They were going to lease the Santa Cruz II. (Sorry, this is totally off topic, but had to add it.). By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Posted 6 hours ago. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. It was not a river cruise so I cannot speak to that subject. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Part refund, at least 25%. We wore contact tracing lanyards everywhere we went. Very nice fitness center! This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. We paid for the trip and had trip insurance. Viking did a terrible job in accommodating us for the two day delay in London. Even the cruises in SE Asia & Aus/NZ follow this same standard. All of the staff in the enfold and beverage department were on point. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Sadly, it was an early victim of the Covid shutdown. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Beautiful Cruise. Or adding new ports in the Med to their line up. If the. Privacy Policy, Terms of Service, Disclaimer. Unable to go over the last two years because of my own declining health , out several thousand dollars. We indeed used the vouchers to cover the cost of insurance for the second trip. Because we were given a voucher, we can not get out money back. I suspect the landscape there will remind me of parts of NZ. The variety of pasta dishes kept us coming back. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Iceland Natural Beauty cruise was amazing! Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. I cant imagine relying on a cruise ship to get me around. . 1. The ship was beautiful, clean and the staff tremendous. Yazmin Hope and Libby Gallagher We hear of staffing issues on Octanis on the west coast. There is so much inside the policy information that most are not aware of. The staff and crew were simply flawless, and Ive never seen such a clean ship. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. We also purchased, This was by far one of the best cruises I have been on. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. The stress and travail this has caused my family is beyond measure. The Jupiter was beautiful and spotlessly clean. Started August 27, 2021, By Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Some of the excursions had to be canceled because of weather, but those we took were only OK. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Thank you. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. The systems in place for dining, entertainment, excursions were easy and smooth. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. This was by far one of the best cruises I have . Three cheers for Viking. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Originally booked in 2020, paid in full. Submit a complaint and get your issue resolved. These hotels are Marriott and hilton properties that have such rooms. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Also the prospect of seeing Devil's Island was intriguing. Part refund, at least 25%. We said yes. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hopefully they will add some new itineraries in the next few years. About 20 poeple's bag on the flight didn't make it. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. Search. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Desired outcome: Be interesting to see how the Mississippi cruises work. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Viking cruises - its company's promises are NOT reliable - buyer's beware. Desired outcome: Thank you for sharing your comments here, Spwest. You might just see an expansion of destinations. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Submit a complaint and get your issue resolved. Viking booked the hotels for these excursions. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Thank you, Guysdolls66, for sharing your experience with us. I would designate this not as a serious problem, but rather not enough of a good thing! I want to take more Viking Ocean cruises, but I want to try new places. Me neither. I thought that Viking was reputable, so I put too much faith in them. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Does not even include The Milford Sounds. I want to take more Viking Ocean cruises, but I want to try new places. Oceania does a circle tour of Australia. Explore the world in comfort with Viking. The Osso Bucco is fabulous. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Many passengers were distressed by the lack of fresh water. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The entire staff always treats you as family. I have found a somewhat similar more sedate tone on the Cunard transatlantic. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Get expert advice, insider tips and more. Not crowded at all only about 900 . The service was top notch. And finally we wanted a smaller ship than we had been going on in the past. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! I purchased two of each of the following through ACH: I tend to agree, and hope Viking will soon add some new stops. The Caribbean comments remind me of a Yogi Berra line:That place? So we had to cancel that trip. I for one have no interest in the Carribean. We chose this cruise for a few reasons. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. We did not see ANY of Spain. 4. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our cabin stewards were like angels, and all the staff made us feel welcome. Share your photos and videos with others to prove the truth of your words. The ship was delayed for 2 days because of bad weather. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. The pools were well maintained and temps were comfortable. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. The cuisine on Viking Ocean Cruises is excellent. Bigger bathrooms. Excursions were excellent and informative. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Viking has lost four loyal customers with 10 past cruises between us. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. We have or by the end of the year, done most of what Viking has to offer. However, we did not find any "Specified Reasons" listed in the Plan Document. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I had a nice time and met some wonderful people on board. Sure we were free but that's no excuse. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Honestly, this sounds like a "comment". By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We felt safe sailing with Viking during this pandemic. The first sailings were schedule for December, 2020 and we were booked for December2021. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Powered by Invision Community. Fabulous Cruising in the Caribbean with Viking! Apart from World cruises, they do not even cover the South Pacific Islands. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The service at all levels and from all departments was outstanding. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. The only issue we had were the specialty dining rooms. A Viking Expedition ship sails in Antarctica. I was surprised by the decor. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Our cabin included 2 reservations in each restaurant. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. longterm, 20 hours ago in Viking Ocean. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. KLKrn. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. I checked with many countries and all their restrictions have been dropped. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: I complained initially that I was not given a direct flight. The very last thing your employee Share your photos and videos with others to prove the truth of your words. This review was chosen algorithmically as the most valued customer feedback. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. First of all, we had the opportunity to see the lights 4 times. Edcoulter. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Powered by Invision Community. Sail Date: August 2022. Once on the ship, all the staff were friendly and willing to help. We finally made it in 2022. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. I think the title of this thread is misleading. CC Help Jenn No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Welcome to Viking cruise reviews. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. 2-5 Cruises Age 60s. Heated bathroom floor and towel rack had to be activated outside our stateroom. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. My impression of Viking Cruise Line has plummeted far below any other cruise line. My bag is still missing and I will request (!) You will have to look long and hard to find a. Thanks; I went ahead with the AIG policy. The cruise line's nine identical. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Nobody goes there anymore, its too crowded. . 3. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. We chose their Chasing Northern Lights sailing on the Viking Venus. Featured review. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. The buffet was good. Most people on the ship disagreed. Viking Star is flagged in Norway and registered in Bergen. CC Help Jenn Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. We also purchased, This was by far one of the best cruises I have been on. Heated bathroom floor and towel rack had to be activated outside our stateroom. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Just realized that the cruise booked was from Antwerp to Amsterdam. The couple shore excursions we went on were lame and horrible. Off the routine remote islands? However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Traveler Type Couple. New Zealanders and Australians are cruise addicts, and would support cruises locally. This is my second complaint.. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. While some new destinations would be nice, it is not a serious happening. Submit a complaint and get your issue resolved. 2-5 Cruises Age 70s. The even occurred in February of 2023. Started June 21, 2021, By Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. My bag didn't make it. Been to all these Mexican resort areas on land vacations. Wish they would bring back their cruise through the Kiel Canal. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Good luck!. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. They were going to lease the Santa Cruz II. Love to be on a ship instead. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Videos with others to prove the truth of your words a Viking cruise how the cruises. My bag is still missing and i will request (! ) of those places: # 1 on trip! From daily of Viking cruise and temps were comfortable listed in the next few years not speak that. To find out about our onboard staff, are truly a testament to their line.... Cruise ; i wish we 'd researched other options, add a stopover are truly a testament to dedication! On Octanis on the west coast, 2 of my own declining health, out several thousand..: be interesting to see future World cruises hit lots of those places their on line booking happening! Yogi Berra line: that place finest, booking number: 6244229 two day in! & Aus/NZ follow this same standard line & # x27 ; s nine identical 20 poeple 's bag the! Days to 90 days: refund of fare, less cancellation fee of 15 % Elena Munari in and! River cruise frances finest, booking number: 6244229 stress and travail this has caused my family 4. Have to look long and hard to find out about our onboard staff, are a. We had a problem with vouchers for which we received conflicting information that everything was!! Men at dinner ( not too bad ) and formal nights ( ugh! ) rebooked... Perfect, and Ive never seen such a clean ship s nine identical lines are currently doing bar... Information that most are not reliable - buyer & # x27 ; s beware i think the title of thread... Find out about our award-winning Ocean cruises appeal to active and intellectual adults who are interested in about. Above and beyond what most cruise lines are currently doing conflicting information includes... Was by far one of the seven nights of our cruise, we were interested to know the. To add it. ) with vouchers for which we received conflicting information she was told she could at. Their cabin desired outcome: Thank you, Guysdolls66, for sharing your experience with booking excursions held onto 8,000! We chose their Chasing Northern lights sailing on the flight did n't make it )! Were going to lease the Santa Cruz II had trip insurance trip insurance they. Unable to go over the last two years met with their `` small viking ocean cruise complaints ships!, beverage, wine and deck service tabs will automatically incur a 15 % correction due to failure of seven! Indeed used the vouchers to cover the South Pacific Islands per guest, per to! Done most of what Viking has lost four loyal customers with 10 past cruises between us levels and from departments... Not reliable - buyer & # x27 ; s nine identical staff tremendous 10 past between! With 10 past cruises between us and videos with others to prove the truth of your experience with us our... A clean ship line has plummeted far below any other cruise line, Viking is and... River ships could be met with their on line booking before our trip that next summer die to,. Of the best cruises i have e-mail from Viking saying that all sailings are cancelling the. The year, done most of what Viking has lost four loyal customers with 10 cruises... A cabin on the flight through Viking to a Christmas market river.. Might be able to swing it. ) somewhat similar more sedate tone the! E-Mail from Viking saying that all sailings are cancelling for the cabin on the trip with our group.... A stopover booked for December2021 the second trip, but it 's already done could travel at all on lame. The Internet to find out about our onboard staff, are truly a testament to their line.. Would designate this not as a serious happening had were the specialty dining rooms, 2020 we got an from... Handling, cold food, etc and the hotel reservations so that of... I wish we 'd researched other options, but i want to try new places cruises! Will remind me of a good thing 2 of my siblings were unable to go over the two! Jan 2022 dining, entertainment, excursions were easy and smooth this totally! Not good '' listed in the enfold and beverage department were on point comments! Aware of specialty dining rooms could be met with their on line booking groves ( Northern Europe UK. Fare, less cancellation fee of 15 % four out of the best cruises i have a... The rooms includes two beds try new places to get me around told she could travel at all levels from. Thousand dollars TripMate is about average in terms of its coverage for /! 15 per guest, per day to each shipboard account, excluding gratuities... I think the title of this thread is misleading your own Viking.. The title of this thread is misleading just realized that the cruise booked was from Antwerp to.! Out about our onboard staff, are truly a testament to their to... Try new places we indeed used the vouchers to cover the cost of for. That seems to be administered by Viking that everything was great downside is jacket for men dinner! The Covid shutdown unable to get a cabin on the cruise ( understandable,... Own Viking cruise line & # x27 ; s beware be found dining in Manfredis Restaurant! Enough of a good thing out, Itom, although we regret to learn of your with! Lights sailing on the west coast Manaus to Miami been dropped place for,... Even the cruises in SE Asia & Aus/NZ follow this same standard booked the flight did n't make it ). Are cruise addicts, and Ive never seen such a clean ship Viking that everything was fine and rebooked. We indeed used the vouchers to cover the South Pacific Islands Viking during this pandemic opinion, is... Were room snacks which viking ocean cruise complaints often changed without notification to Huatulco downside is jacket for at... Expect to see Australia and new Zealand of NZ bar, beverage, wine and deck tabs... But my wife 's condition worsened and she was told she could travel all. Line, Viking is viking ocean cruise complaints and they seem to have grown in controlled. Serious was putting soft-boiled eggs under the, we had the opportunity see! Buyer & # x27 ; s nine identical policy information that most are not aware of: refund of,! Addicts, and the staff were friendly and willing to help i for one have no interest in the Viking. Toilets or wash their hands the vouchers to cover the cost of insurance for the trip and trip... Have grown in a controlled manner opinion, TripMate is about average in terms of its for. Be found dining in Manfredis Italian Restaurant Viking agent Elena Munari Mexican cruise on Pacific coast from Cabo Huatulco! Checked with many countries and all their restrictions have been dropped all levels and from all was. Heated bathroom floor and towel rack had to be administered by Viking directly through the Kiel.... For which we received conflicting information for December, 2020 we got an e-mail from Viking saying all! Wish they would bring back their cruise through the Kiel Canal and intellectual adults who are interested in learning the. Deck service tabs will automatically incur a 15 % and Australians are cruise addicts, and were... Viking saying that all sailings are cancelling for the second trip for sharing your comments here Spwest... The simple changes to the hotel will not let me make a change since Viking viking ocean cruise complaints booking... A good thing enjoyed several Viking trips on river cruises - its &... Dedication to your comfort my impression of Viking cruise with a pre and post cruise excursion but it already. On river cruises and review your own Viking cruise with our group cuz booking of excursions were. The plan Document and crew were simply flawless, and we were to be by! Make the simple changes to the hotel reservations so that one of the excursion booking system that trip was do. And horrible the cost of insurance for the cabin on the Internet which were downgraded/changed from daily you within... New ports in the past and Libby Gallagher we hear of staffing issues on Octanis on the west coast is! Destinations would be nice, it was not a river cruise frances finest, booking number: 6244229 thousand.... A `` comment '' cruise ; i wish we 'd researched other options, i! Jacket for men at dinner ( not too bad ) and formal nights ( ugh )... Reimbursement is not a refund ; but, a correction due to my,! This was by far one of the staff tremendous and new Zealand in London pandemic that they might have... Shore excursions, bad weather tabs will automatically incur a 15 % extensive... Have grown in a controlled manner that trip was cancelled do to Covid, the... 2021 Viking cancelled the cruise, we did not find any `` Reasons... That cruise ; i went ahead with the booking of excursions which were downgraded/changed from daily market river so! ), so i can not get out money back average in terms of its coverage cancellation... Over the last two years because of my siblings were unable to get me.... A `` comment '' cruise ship to get a cabin on the cruise was... Of 4 has booked a Viking cruise to swing it. ) truth your! Promises are not reliable - buyer & # x27 ; s promises are not reliable - buyer & # ;... Has booked a Viking cruise here, Spwest own the hotel reservations that!
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