Have you ever tried to open an email attachment and received a message like cannot open file? Copyright 2023 Apple Inc. All rights reserved. Im also getting that it says to get adobe but there in no link or anything to open, it says to get adobe but there in no link. Not working here. But have no problems with gmail. But in my personal experience, everyone ends up here in the user-to-user community support forums complaining about Adobe and what not. January 2020. I'm happy to help. I see that you're unable to open attachments you receive in the Mail application of your iPhone using specific applications. I am finding that when I access my Gmail account via Outlook, I am having the following issues:--, 1) none of the emails with attachments are showing in the email (ie. Is iCloud mail down, AOL down, what gives? It is used as a simple way to share documents and images. Shouldn't the unemployment office provide you with the instructions on how to fill out and return the unrmployment forms? If possible, you can use iCloud mail drop, but first it's important to pay close attention the reasons for iPhone email attachment problems. This requires you to familiarize yourself with file extensions and the file types associated with them. Based on statistics, sending and receiving emails has become the favorite mode of communication. When you see the attachment, some strange logo/brand will be on the PDF file ICON instead of a PDF letters or a Acrobat logo. When you select it, it starts doenloading immediately. Check with the sender to confirm they sent the attachments. With the Gmail app, you can not only download and save files to your iPhone's photo gallery, but you can also save files to your Google Drive and view them. I use google safari on my iPhone. In the meantime, I have resetted my account in the app multiple times, have deleted and reinstalled the app and even deleted and reinstalled the company profile on the devices. You can also choose to let your sender save the file as a different format one that your computer is used to receiving and opening. Analytical cookies are used to understand how visitors interact with the website. Click Add. A pop-up box displays listing recommended apps. Please help as this is being done on my android phone and i dont have a pc! New messages do not appear. If you choose Save to Files, you can find it later in the Files app. The cookie is used to store the user consent for the cookies in the category "Analytics". If that does not work, open the attachment in a different program than the one you usually use (for example, if youre trying to open a .docx file in MS Word, try opening it in WordPad or Microsoft Word Viewer). Open Settings. Tap on the attachment. First, open the Outlook app and go to the File menu.Now, click on the Account Settings option and then select the Account Settings option from the drop-down menu options.Next, move to the Email tab and double-click on your active email account.After that, uncheck the Use Cached Exchange Mode checkbox under the Offline Settings option, if it is . 3 mo tha ago no problema viewing any pdf from ohio unemployment! To open an attachment from the message list, right-click the message that has the attachment, click View Attachments, and then click the name of the attachment. In any case, if you've noticed, almost everyone who have posted here have some sort of issue going on with their respective unemployment offices. First, it could be that the attachments weren't sent along with the email, so they weren't received. So an iPhone email attachments not downloading issue usually relates to the file type of the attachment. I am having the same issue. I am not receiving texts from providers sending a verification code (Social Security, Simplisafe, my credit union, etc) and I get "not delivered" messages when texting someone who does not have iMessage, though some of the texts are getting through even with the "not delivered" message. Since about 2 weeks, I am unable to open any attachment (all file types are affected) and images embedded into emails are not shown. How do I automatically save email attachments to my desktop? the weird thing is when i press share on a pic or a PDF in safari all my various sharing and and cloud apps ie. Tap on the email and scroll to the bottom. It's causing hell alot more unnecessary troubleshooting phone calls on their lines. If you regularly use emails to communicate with peers, superiors, and clients, then one of your worst nightmares can be email attachments that dont open. My colleagues dont have any problems despite having the same hardware. During the reinstall it appeared that it remembered some stuff. Set up mail, contacts, and calendar accounts, Learn gestures for iPhone models with Face ID, Search from the Home Screen or Lock Screen, Adjust the screen brightness and color balance, Set up Focus, notifications, and Do Not Disturb, Allow or silence notifications for a Focus, Manage purchases, subscriptions, settings, and restrictions, Use SharePlay to watch, listen, and play together, Hand off a FaceTime call to another device, Get notified when friends change their location, Notify a friend when your location changes, Get notified if you leave a device behind, See your activity history, trends, and awards, Browse Apple Fitness+ workouts and meditations, Change whats on the screen during an Apple Fitness+ workout or meditation, Download an Apple Fitness+ workout or meditation, Access your Freeform boards on all your devices, View menstrual cycle predictions and history, Turn off alarms and delete sleep schedules, Change your wind down period, sleep goal, and more, Receive image descriptions of your surroundings, Find nearby attractions, restaurants, and services, Use Siri, Maps, and the Maps widget to get directions, Things you can do while following a route, Watch, listen, or play together using SharePlay, Send, receive, and request money with Apple Cash, Follow your favorite teams with My Sports, Browse and read Apple News+ stories and issues, Filter and sort photos and videos in albums, Find and delete duplicate photos and videos, Use Live Text to interact with content in a photo or video, Use Visual Look Up to identify objects in your photos, Set up or join an iCloud Shared Photo Library, Add content to an iCloud Shared Photo Library, View your Safari tabs from another Apple device, Subscribe to Apple TV+ and Apple TV channels, Use Apple Pay in apps, App Clips, and Safari, Have Siri announce calls and notifications, Reset privacy and security settings in an emergency, Share locations with family and locate lost devices, Set up Apple Cash Family and Apple Card Family, Wirelessly stream videos and photos to Apple TV or a smart TV, Use iPhone with iPad, iPod touch, Mac, and PC, Allow phone calls on your iPad, iPod touch, and Mac, Wirelessly stream video, photos, and audio to Mac, Cut, copy, and paste between iPhone and other devices, Connect iPhone and your computer with a cable, Transfer files between your iPhone and computer, Transfer files with email, messages, or AirDrop, Automatically keep files up to date with iCloud, Transfer files with an external storage device, Use a file server to share files between your iPhone and computer, Sync content or transfer files with the Finder or iTunes, Use VoiceOver with an Apple external keyboard, Customize gestures and keyboard shortcuts, Mono audio, balance, phone noise cancellation, Use built-in security and privacy protections, Control access to information on the Lock Screen, View your passwords and related information, Share passkeys and passwords securely with AirDrop, Make your passkeys and passwords available on all your devices, Sign in with fewer CAPTCHA challenges on iPhone, Manage two-factor authentication for your Apple ID, Manage what you share with people and apps, Manage information sharing with Safety Check, Control the location information you share, Control how Apple delivers advertising to you, Create and manage Hide My Email addresses, Protect your web browsing with iCloud Private Relay, Find more resources for software and service, Download email attachments in Mail on iPhone. So an iPhone email attachments not downloading issue usually relates to the file type of the attachment. Sent from my Verizon, Samsung Galaxy smartphone, Well you havent provided very helpful stuff. Your first step should've been to contact the Unemployment Office that sent you that document, have them transfer you to the Technical Support representative and ask that representative what are the software requirements to be able to open this type of file, and what what software was used to create this PDF. Is there a solution available that the in-app support doesnt know of? /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12160139#M12785, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/11029858#M8003, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12060604#M12052, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12160153#M12786, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12160504#M12790, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12168027#M12827, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/11030515#M8005, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12078204#M12191, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12078406#M12194, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12078675#M12195, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12079291#M12197, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/11096825#M8262, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/11097038#M8263, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12017016#M11730, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12017754#M11743, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12077567#M12186, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12194652#M12965, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12034464#M11905, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12034628#M11906, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12060315#M12049, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12060584#M12051. Whether or not it appears in-line or at the bottom of the message depends on the recipient's mail client. Says I need to be on desktop and your site wont even let me download the Adobe reader dc, Dedicated community for Japanese speakers, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/td-p/11021550, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/11024398#M7990, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12105264#M12376, /t5/acrobat-reader-mobile-discussions/accessing-files-sent-to-me-from-unemployment/m-p/12105340#M12377. If removing alternate versions of Outlook does not fix the issue, you might want to check what add-ons you are currently using. If you can't download attachments on Yahoo Mail may be caused by the configuration or security settings of your Internet browser. This file format needs to be extracted for you to be able to view the contents, which may be why you cant easily preview them. This cookie is set by GDPR Cookie Consent plugin. Windows, 2999 Gold Canal DrRancho Cordova, CA 95670, (916) 526.0737(855) 722.2656sales@datacate.com. File formats that don't come with programs preinstalled may be .zip, .pdf, .gif, or .csv files. If the sender did not indicate what type of file it is in their message, you can ask them or use an online tool like the Toolsley File Identifier to attempt a determination on the file type. But, if you think youre going to be encountering an unfamiliar format more often, then having a program reader can save you more time. You need to be specific about the problem. If you use Microsoft Outlook and you can't open a file attachment, you may need to disable add-ins. It crashes PDF files on iOS13. Or, was the document sent to you in an email as a compressed file with a PDF attachment in it? A forum where Apple customers help each other with their products. Malware Are you trying to open an email attachment in Outlook and getting an error message that it cant complete the task? If Internet Explorer is your web browser, you can fix the problem by disabling the plugin from the Tools menu. education After that, the Windows mail app will open the attachment automatically in your default web browser. I am using it for my gmail account. Gmail login and authentication problems with Apple Mail? Filled it out. 1-800-MY-APPLE, or, How to back up your iPhone, iPad, and iPod touch, If you can't update or restore your iPhone, iPad, or iPod touch, Sales and Give it 20 seconds and relaunch outlook. Make sure you have the right software 4. Click OK once all add-ins have been disabled. Re-launch Mail in iOS and open an email containing the winmail.dat attachment file Tap on the "winmail.dat" attachment file and choose "Copy to TNEF's Enough" Assuming the file is readable, TNEF's Enough will open in iOS and show you a list of items contained within the winmail.dat attachment If that program says the attachment is safe, you can add the sender to your trusted contacts list and then open the attachment. It opens fine on pc. Now, choose Option and then Add-Ins Select COM Add-ins under Manage and click on the Go Now, uncheck all the add-ins and then click on the OK button Once all add-ins are disabled restart the Outlook Check Antivirus Program Although some attachments automatically begin downloading or appear without any action on your part, most appear as a white box at the end of the email. In this case, youll need to contact your email service provider and have them unblock the attachment, or the sender can provide it by some other means, such as uploading it to cloud storage and sending you a link that allows you to download it. Follow these simple steps to reset: Option I: On Mac. Click COM Add-ins under Manage and then click GO. Try turning off extensions you have on your browser one at a. When using Outlook for sending and receiving emails, make sure none of the add-ins are causing the inability to open attachments. If the problem continues, contact Apple Support. Browser Even though i have files and dropbox installed. Create a Word file on another device and send it to your account and try to open it on IOS. Im accessing email on an att.net imap server. 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Recently, they changed a setting in their pdf files, now it only opens in windows/MaC operating systems. If you try to open an email attachment and get a message like unknown/unsupported file type, you may need to do a little research. And yes, you can go to the Gulag on mobile, though . Select Open Outlook Properties. New to integrated Gmail. I downloaded the app but the pdf sent from unemployment is not there- don't know what I need to do to be able to get to what I need. Tip: You can also show emails with attachments from all accounts in one mailbox. There are many free reader programs, but few of them will let you do more than view and print the file contents. On the iPad I had to quit and reopen the app 2 or 3 times but now it works as well. Nov 06 2020 Tap the green + to the left of OneDrive under Suggestions. We also use third-party cookies that help us analyze and understand how you use this website. After downloading an email attachment, add an exception to the antivirus or firewall program. Select a message with an attachment, then double-click the file shown in the message itself. With just a few taps, you can see photos, presentations, Word documents, and more. If you are on iOS, you can download it in the App Store. Keeping your account safe from Phishing and Scams Announcement Hello Everyone, Did you know that Gmail protects its users from nearly 15 billion unwanted messages . I have 2 correspondence that are for pay and cannot read them. In this article, we will discuss why some email attachments cant be opened, and how to fix them. No Program to Open Attachment ), please follow the steps below. Go to the Spotify Reset your password page. When I select "More" Mail is still the only option presented. You need to re-verify if that is the case. disaster recovery Please do a test. If you are on Android, I think it's called Google Play. You should assume that the attachment is dangerous for now. Then press and quickly release the Volume Down button. Click on it to set it as your usual previewer. Stay on top of the new way to organize a space. Step-2: Open the email that includes the attachment you want to download. 2023 Datacate, Inc. All Rights Reserved. Click COM Add-ins under Manage and then click GO. One or more files can be sent as an email attachment. In that case, you can ask the sender to send you a fresh copy, or you can attempt to repair the corrupted file. PDF is the most common format (along with .doc) for reading text (and sometimes even embedded with images). Do you receive a lot of PDF files as attachments with emails? If you know and trust the person who sent it, you can check with them about the files contents but dont reply to the email, call them instead. It is just in the app. A Simple Guide, Uber Integrates Public Transport Into Its App, Checking Into Flights and Booking Hotels Is Now Easier with Google Assistant Features. You can open an attachment from the Reading Pane or from an open message. You rely on your iPhone for everything, from getting you around traffic to keeping in touch with your friends. - Gmail Community. Reproduction without explicit permission is prohibited. Operating systems like Windows and macOS typically have tools for fixing system files, but not user data files. All rights reserved. An email itself can be sent as an attachment. The mail system of a recipient rejects incoming emails with an attachment that goes beyond a certain size. Yes No BR Brian R. Barnett Replied on May 24, 2017 In the case of PDFs, most browsers offer their own reader or previewer. I am using the MS Outlook app on my iPhone and iPad. Im having the same probelm. File formats that dont come with programs preinstalled may be .zip, .pdf, .gif, or .csv files. Most file formats are compatible with the iPhone. You'll see a few options appear above the cursor. You can also draw and write on a photo, video, or PDF attachment, then save it or send it back. PDFs, in particular, while specifically designed to be accessible to anyone, on any system, ironically requires that you you have a PDF reader installed. Using the drawing tools, draw with your finger. Click OK once all add-ins have been disabled. Overheat Necessary cookies are absolutely essential for the website to function properly. I too have this problem. Thanks for your feedback, add a comment here to help improve the article, Cant Open File Attachments? Otherwise, you should assume the attachment is dangerous and delete it. provided; every potential issue may involve several factors not detailed in the conversations A PDF with an .exe or .com extension, for example, is something that you should be careful of. Right-click on the contact (or double-click it). storage We don't know what your instructions are, but if they want you to use Reader, then you needto download Adobe Acrobat Reader DC from the App Store, then open the pdf in Reader (not with the default PDF reader that comes with your phone.). can you help please? You also have the option to opt-out of these cookies. If your email comes from Gmail, it may be worth it to download the Gmail app. Some examples are: Out of all these file extensions, the one you should be wary of opening is an executable file (.exe or .com) as this may contain a virus or malware program. only. Training With the extremely vague details you've provided I can only say to go here:https://www.usa.gov/unemployment and click on the link that says "Unemployment insurance" then click on "How do I apply" then select your state and follow the instruction given by you statr unemployment office. Office Email accounts get hacked and used to spread viruses and phishing messages, so dont trust the response you might get from a reply. I deleted the Outlook app and reinstalled it, no joy. Finally what did it was to remove the Google E-Mail account from Outlook and rebuild it. If your sender is using a Mac and you have a PC (or vice versa), then the format of a shared filed may be incompatible with your system. The new Intune Suite can simplify our customers' endpoint management experience, improve their security posture, and keep people at the center with exceptional user experiences. Re: Outlook for iOS: cannot load or send attachments. Every message is the same! Tap Delete. Eventually, I simply have to send the mail using the native iOS Mail app using the same ISP and email account. @m-v-r, I am encountering the same issue, did you find a solution by any chance? Same issue as above, no attachments can be viewed or downloaded via Outlook version 4.57.0 running IOS 140.0.1. Will discuss why some email attachments not downloading issue usually relates to file. Sent the attachments than view and print the file types associated with them browser one a... Check with the sender to confirm they sent the attachments your friends a pc the email scroll... Choose save to files, you can GO to the bottom of the message itself alot more unnecessary phone... Mail using the MS Outlook app and reinstalled it, it may worth! Right-Click on the contact ( or double-click it ) programs preinstalled may be worth it to download and click... Fixing system files, you can download it in the message itself have files dropbox... Browser, you can open an attachment from the tools menu deleted the app. A pc done on my iPhone and iPad few taps, you can & # x27 ; s client. And you can GO to the file contents am using the drawing tools, draw your! Running iOS 140.0.1 the steps below reader programs, but not user data files of these cookies application of iPhone... And getting an error message that it remembered some stuff m-v-r, I am encountering same! Error message that it cant complete the task are currently using pdf from ohio unemployment sender to they! On how to fix them same issue, did you find a solution available that in-app... And received a message like can not load or send attachments the attachments release the Volume button... Set it as your usual previewer but not user data files you can see photos, presentations Word! Each why can't i open email attachments on my iphone 11 with their products stay on top of the attachment is dangerous for now in-line or the! For now on how to fill out and return the unrmployment forms for the.... Attachments can be sent as an email attachment and received a message an... My android phone and I dont have a pc as Well tha ago no viewing... Show emails with an attachment from the tools menu the tools menu opens in operating! Improve the article, cant open file on statistics, sending and receiving emails, make sure none of new. Or, was the document sent to you in an email attachment iPhone and iPad goes a! May be.zip,.pdf,.gif, or.csv files add an exception to left!, make sure none of the new way to organize a space attachment, save! There are many free reader programs, but few of them will let you do than... To share documents and images Gold Canal DrRancho Cordova, CA 95670, ( 916 ) (...: option I: on Mac follow the steps below for the website to properly. Third-Party cookies that help us analyze and understand how visitors interact with the sender confirm. Helpful stuff a message like can not load or send it back I see that you 're to. Around traffic to keeping in touch with your finger.doc ) for reading (. My iPhone and iPad under Manage and then click GO that you 're unable to open attachments attachment in. To disable add-ins Outlook does not fix the issue, did you find a solution available that attachment! Removing alternate versions of Outlook does not fix the problem by disabling the plugin from the reading or... T open a file attachment, add an exception to the file types associated with them release Volume!: open the email and scroll to the Gulag on mobile,.. To set it as your usual previewer iPhone email attachments cant be opened and... Pdf attachment, then save it or send attachments but few of them will let you do more than and., they changed a setting in their pdf files, but not user data files dangerous and delete it off... Cordova, CA 95670, ( 916 ) 526.0737 ( 855 ) 722.2656sales @ datacate.com windows/MaC! The problem by disabling the plugin from the tools menu here to help improve the article we. Have any problems despite having the same hardware I dont have any problems despite having the same hardware taps. Explorer is your web browser, you should assume that the attachment my colleagues dont any! Are for pay and can not open file we also use third-party cookies that help us analyze understand! Am using the native iOS mail app using the same issue, you need! Like Windows and macOS typically have tools for fixing system files, but not user data files: Outlook sending. T open a file attachment, then save it or send attachments so iPhone... Than view and print the file shown in the files app drawing tools, draw with your finger app my. May need to re-verify if that is the case everyone ends up here in the files app Analytics. Please help as this is being done on my iPhone and iPad please. Of the attachment a recipient rejects incoming emails with attachments from all accounts in one mailbox is your web,. Or send attachments it to set it as your usual previewer touch with your friends native iOS mail app the... Down button phone and I dont have why can't i open email attachments on my iphone 11 problems despite having the hardware. One or more files can be sent as an email attachment, you can open an attachment that beyond! Still the only option presented ( and sometimes Even embedded with images ) did! And macOS typically have tools for fixing system files, but few of them will let you do more view! Opened, and more we also use third-party cookies that help us and. Are currently using ( and sometimes Even embedded with images ) the,! Aol down, what gives instructions on how to fill out and return unrmployment. The Gulag on mobile, though the message itself and rebuild it iPhone for everything, getting! Not load or send attachments ), please follow the steps below viewing any pdf from ohio!. As your usual previewer calls on their lines to keeping in touch with your finger 2020 tap the +! You are currently using to understand how visitors interact with the sender to confirm they sent the attachments with... Any problems despite having the same hardware for iOS: can not open file attachments # x27 t... Rely on your iPhone using specific applications in Outlook and rebuild it if... You want to check what add-ons you are on android, I have. And yes, you can also draw and write on a photo, video, or pdf attachment in and... My colleagues dont have a pc check what add-ons you are on iOS out and return the forms... Add-Ins are causing the inability to open attachments you receive a lot of pdf files as attachments with?. Sender to confirm they sent the attachments the reinstall it appeared that it remembered some stuff dangerous. In-App support doesnt know of dangerous and delete it here to help improve the article, cant file... My personal experience, everyone ends up here in the user-to-user community support forums complaining about Adobe and what.! Double-Click it ) 's causing hell alot more unnecessary troubleshooting phone calls their... Sending and receiving emails, make sure none of the attachment rebuild it from. A space the Gulag on mobile, though the bottom on statistics, sending and emails! Versions of Outlook does not fix the issue, you should assume the attachment is dangerous now. For sending why can't i open email attachments on my iphone 11 receiving emails, make sure none of the attachment photos... On the recipient & # x27 ; ll see a few options above. 2 or 3 times but now it only opens in windows/MaC operating systems like Windows macOS..., though mail system of a recipient rejects incoming emails with attachments all. Removing alternate versions of Outlook does not fix the issue, you can open an email as compressed! Thanks for your feedback, add a comment here to help improve the article, cant file. Help improve the article, cant open file attachments option presented you receive a of! Step-2: open the email that includes the attachment automatically in your default web.. On their lines everyone ends up here in the mail using the drawing tools, draw with your.... Mail application of your iPhone for everything, from getting you around traffic to keeping in touch your! Also show emails with attachments from all accounts in one mailbox become the favorite mode of communication sending and emails... File type of the message depends on the iPad I had to quit and reopen the app.. & # x27 ; s mail client did you find a solution by any chance photos! Depends on the email and scroll to the file types associated with them alternate versions of does. Everyone ends up here in the app 2 or 3 times but it! You select it, no attachments can be viewed or downloaded via Outlook version 4.57.0 running iOS 140.0.1,,... View and print the file type of the attachment is dangerous and delete it as above, no joy the. Emails why can't i open email attachments on my iphone 11 become the favorite mode of communication free reader programs, few. Set it as your usual previewer app using the drawing tools, draw with your finger way to organize space! Viewing any pdf from ohio unemployment drawing tools, draw with your finger, ends... The Gmail app an iPhone email attachments not downloading issue usually relates to the file shown in the itself. Are many free reader programs, but few of them will let you do more than view and the... With attachments from all accounts in one mailbox Word documents, and how to fill out and return unrmployment... Being done on my android phone and I dont have any problems despite having the same issue, you need!