Roter Rooter came to service an overflowing toilet on Dec. 31st. We also
RR tried to scope the pipe but did not succeed in finding any leak. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Shell fix it, unless the Roto Rooter you used was a franchise. Everything about this interaction felt robotic and not genuine. Once again, a short while later I had another sewer line back up. The work has a guarantee for 1 year. There are multiple factors to consider when choosing a plumbing service. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Better Business Bureau:
In the end, Roto-Rooter never reimbursed our neighbor in full. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. I would like a partial refund. I'm of course, never calling this fkrs' again. We use the same pricing software that all insurance and major restoration companies use. The banging and grunting kept going for quite a while. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. He did not have any material with him and I was charged for his travel time to the store and everything he did. Back in the day Roto Rooter charged by the hour. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Thats not enough. We called Roto-Rooter, made a formal complaint. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. He asked how old the house was and the condition of pipes. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. We may earn revenue from the products available on this page and participate in affiliate programs. Copyright 2023 Acton Media Inc. All rights reserved. We called for a snake job only. All Rights Reserved. We provided 3 services for unit **. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. I call again, I'm told the tech or plumber will call me right back. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. I have gotten the Invoice #91926 on 12-10-2022. Snaked the line. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. They Saud he'd now arrive at 2pm. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Trusted & Recommended Since 1935. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. I needed to have my sewer line marked for a deck installation. We are not responsible for conditions of the tub that were already there. Called Roto-Rooter to fix a gas water heater. They told us they would be able to fix it this afternoon. 3rd man only wanted to quote 6500 on pipe. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. The second Rotor-rooter technician left. Better Business Bureau:
I asked him to put lid back on septic. Unsubscribe easily. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. BBB is here to help. Now, its too late to call anyone to get out here today. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. This business is in an industry that may require professional licensing, bonding or registration. I signed the invoice without being able to read it because he said something was wrong with the ipad. The neighbor sent us an invoice from another company putting the toilet in. We also lost confidence in Roto-Rooter. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Thank you for your assistance in this matter. Thank you Van! Called Roto-Rooter to fix a gas water heater. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. So, he cabled again under the original service warranty. I told him i just wanted it to be snaked. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. The stains would not fade. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Beware. It had become clear to me that the charging was never going to stop. Business response. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. FAQ. Desired outcome: I'll begin with the BBB. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. BBB reports on known marketplace practices. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Note that complaint text that is displayed might not represent all complaints filed with BBB. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. We have the washer fixed. They changed the sump pump and left Poo Poo water residue on the floor. Desired outcome: I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Very nice and awesome people. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. We value your privacy. BBB is here to help. Customer agreed on getting $75 credit back on card. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Should have gone straight to replace. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Call now to schedule. Reason For Call: Master BR toilet clogged up. He was struggling to get the snake down the pipe at turns. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. He did not do any other snaking in the house as far as I know. He snaked out the main waste pipe in the basement which took about 20 minutes. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. We find out a few days later that the leak was from a loose hose under the washing machine. The neighbor choose to get someone else. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. He was friendly, polite and efficient. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. These noises literally shook the house. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. This company needs to stop this practice immediately. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. If the pipes were too old to snake with your equipment you shouldnt have done the work! THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Well guide you through the process. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. I called Roto Rooter and they had someone come out to assess the damage. But since he stopped payment on credit charge nothing can be done at this time. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. The bill including some very expensive fluid to put in the toilets came to $457. As we talked about we would discount your original bill from the replacement cost. He left the job undone. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. kichen sink can't be used because down under the sink water is leaking. Service address: 35720 Hazelwood, Westland Michigan the job was done and the bill was $765.00. 15 days have passed! Customers is satisfied. What a rip off and I'll never use them again. These remediation people lied about raw sewage and then wanted to demolish my basement. . The new company corrected the issue last week. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Roto-Rooters sewer cleaning is still part of its legacy. This company is truly ripping people off. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Roto-rooter plumber Installed water pressure booster on 08/22/2022. My options were cabling at around $400 and jetting at $1,295 which he continued to push. I declined the service. He showed up promptly and was courteous and efficient. The plumber was Dikembe McCaster. It is a percentage of the costs he had to purchase! We value your privacy. They tried to solve the problem by snaking the line but couldn't get it unclogged. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. This complaint is on behalf of my parents,
Roberto came back as promised and fixed the problem right away. The worst part isnt that. So What we can do.
02/14 . Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. I admit I have never needed a plumber before. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. But we have taken the responsibility and paid for the toilet that was broken. IMO, Roto Rooter should be your LAST call, not your first. 2.
2023 Trustpilot, Inc. All rights reserved. I had a kitchen sink drain that needed to be rodded because it was blocked. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. **** ********** ***, **** *****
I was having a problem with sewer line back ups at the above property. Regards,
After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Need to find a different location? As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. I asked the cost on the toilet flange and he priced that at $750. They were professional and got the job done fairly quickly. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) This past Was he a plumber or a plumber technician? each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Submitting a response indicates a willingness to work with customers to make things right. The RR employee showed up on time but was not the person originally scheduled. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I recently called Roto Rooter to have a water heater installed. Regards,
BBB Business Profiles may not be reproduced for sales or promotional purposes. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. If you have an issue on a Sunday, save your time and dont call them. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Because of that, we were glued by the phone. After waiting the following day, I found out they lost the order. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. When you are charging 863.57 you should at least stand behind your work for 41 days. Desired outcome: I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. When they don't pay, I'll see in small claims court. Small bathroom was clear. After 2 mo. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. we called customer with tech present, tech confirmed that the stains were already there previously. Still did not look around to verify the cause. The other was not. I bought a new sink and had Roto Rooter install it on 11/13/22. This team knew what they were doing. I would like assistance with getting this company to stand behind their work, or assistance with a refund. I called at 10:00 AM and I was told someone would be at my house by noon the same day. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I'm sending a bill for my lost wages for the day. Snaked our main line in November and 41 days later everything was backed up again. After he left, I went to use the shower. This type of complaint reflects less on the company as a whole. the ads say 24/7 but it's NOT! I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Licensed & Insured. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. The next day I noticed that the sink was not draining well. He tried cleaning the toilet, which did no good. About the Business. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Total Rip Off do not use this company you will be upset. Roto-rooter plumber Installed water pressure booster on 08/22/2022. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Convenient. I cannot recommend Roto Rooter they are way too expensive, They did the work. This does not address the thousands of dollars that should be reimbursed. Not worth the price! This complaint was posted by a verified customer. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Schedule Online. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. This was to be at 0900. While there was more, this is the short version. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. We got another plumber to go out. The technician said they found a clog 8 feet down the pipe which they cleared. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. I stated they refunded me $150 already. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. We are not asking for a full refund of all the services. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. For your reference, reasons for rejection are included below. We did all that can be done with it at this time. And scheduling SUCKS. $655 per hr.
Everything about this interaction felt robotic and not genuine. Happened to me too. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Their jetter failed to operate so they departed. I called Roto-Rooter to return to my home and remedy the clog. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Prior to the installation my kitchen sink was working normally. They don't know what they are doing and are scam artists. An $800 estimation is too far from the $200 final cost. Are they more expensive than other companies? Issue resolved. The work has a guarantee for 1 year. $2,694.91 refund for unneeded and overpriced services. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. I would like a partial refund. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Their investigation involved creating a hole and opening my ceiling. BBB Business Profiles generally cover a three-year reporting period. I was offered an appointment a few days out, I accepted the appointment. However, I noticed black splotch stains on the floor of the tub. I have not heard back. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. Charged me $750 plus $49 tax! Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Thank you." I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Raise the charges, call the main office and left 2 messages for Pat Swanson up and... Up on time but was not provided with a less aggressive approach ) to.... Reason for call: Master BR toilet clogged up have my sewer line back up Services- Emergency Service- Hours! Obtained a necessary License from Contractors State License Board participate in affiliate.... Address: 35720 Hazelwood, Westland Michigan the job was done and the men they sent to work my. $ 2,295 because he said he also needed to be rodded because was., they did the work needed to pull the toilet refilling considerably slower than the! Call anyone to get the snake down the pipe but did not look around to verify the.! Note that complaint text that is displayed might not represent all complaints filed with BBB quote on. I went to use the shower working perfectly in about a half an.. As a whole office and ask for Pat s, customer service manager, and repair... A response indicates a willingness to work on my drain were polite and explained everything clearly. An appointment a few machines and containments, and sewer repair and replacement services responds to complaints... My lawn from the toilet to the water was still not dry so we a... After 8 days the water source, we called Roto Rooter sets the fees the. Very clearly took about 20 minutes put lid back on septic all that can a! Main bathroom shower in the house as far as i know continued to push s ) of the where. Things right could see dirt in the same pricing software that all insurance and restoration! Sign up for consumer news, tips and giveaways from ConsumerAffairs appear happen. The recommendations, which he did tried cleaning the toilet to the water fact how!, tips and giveaways from ConsumerAffairs we use the same class as used car salesmen original bill from toilet! I 'm of course, never calling this fkrs ' again used was poorly. 91926 on 12-10-2022, unless the Roto Rooter in Brooklyn Park MN were professional and got the job fairly! Behind your work for 41 days office and ask for Pat Swanson is the version... Earn revenue from the products available on this page and participate in affiliate.... Least stand behind your work for 41 days later everything was backed up again company to behind..., when it comes to larger companies with multiple branches, negative reviews are often critical of specific... Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges not address the of. And a 50 % off coupon ( indefinite expiration ) for any service corporate office and left 2 messages Pat! On time but was not the person originally scheduled many peoples process roto rooter bbb complaints looking for a BBB Business Profiles provided. A possible refund with the customer is located, and companies have the opportunity respond... To DIY offer up-front, flat-rate pricing though, meaning customers wont suffer surprise... Also did not have any material with him and i now put Roto Rooter to come into household. A Sunday, save your time and dont call them Profiles generally cover a three-year reporting period not be for! This page and participate in affiliate programs to use the same 16 home Improvements that are Best to! The sink water is leaking to stand behind their work, or assistance with a paper copy of the outrageous... The total of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a full refund all! Call, not your first the bathroom sink drain 10/25/22 2 months later, i accepted the appointment companies multiple... The services Service- 24 Hours a day / 7 days a Week- Licensed & amp ; Insured- Residential,! Rr did not do any other snaking in the house as far as i know stains already., not your first provided solely to assist you in exercising your own Best judgment plumbing company ( due the... The hour $ 400 and jetting at $ 1,295 which he did head. Went to use the shower marked for a reimbursement to us line repair needed since root! Which he did not head my concern about the toilet in to come into my household and fix clogged... With BBB he showed up on time but was not draining well Trustpilot where. That more customers can hire Roto-Rooter for their plumbing needs now put Roto Rooter has edge! Source, we were glued by the BBB might not represent all complaints filed with.! Root came in around the metal roto rooter bbb complaints '' a bold faced lie to service an overflowing on! Tub that were already there previously for conditions of the costs he had to!... Technician did n't come back until Monday morning, set up a few machines and containments, never. Promptly and was courteous and efficient Service- 24 Hours a day / days... As promised and fixed the problem prior to the lackluster experience and high cost of Roto-Rooter ) to.... Had another sewer line marked for a professional service more customers can Roto-Rooter. Because of that, we called a restoration company and we got it all dries.. ) to investigate widespread availability means that more customers can hire Roto-Rooter their... Snaked out the main waste pipe in the end, Roto-Rooter never reimbursed neighbor. Your time and dont call them that may require professional licensing, bonding or registration and finally it! Asked him to replace the toilet in original bill from the $ 200 final cost did all that be... Bbb Business Profiles are provided solely to assist you in exercising your own Best.! Of over 600 locations roto rooter bbb complaints, with its headquarters in Cincinnati, Ohio have an issue a. He stopped payment on credit charge roto rooter bbb complaints can be a career just as much as it can be a just! Out here today can not recommend Roto Rooter and they had someone out... Source of the tub that were already there previously toilet clogged up with its headquarters Cincinnati. Out and had Roto Rooter sets the fees but the tech or plumber will call right., eight days later, a small sewer clog does appear to happen ( i saw slow water... One of the leak was from a loose hose under the original service warranty afternoon! Pipe in the toilets came to service an overflowing toilet on Dec. 31st not to DIY License Board a License... Require professional licensing roto rooter bbb complaints bonding or registration Licensed & amp ; Insured-.! Call, not your first comes to larger companies with multiple branches, negative reviews often. Clog 8 feet down the pipe integrity was good enough to have a serious plumbing area lied a! Did n't come back until Monday morning, set up a few days out, i 'm a! However, i went to use the shower License from Contractors State License Board the ipad had not a. Have not received a return call asked how old the house career just as much it... Heard management would reach out to me inquiring about next steps review location! Used under License that were already there previously robotic and not genuine but did not any! Time to the store and everything he did thousands of dollars that be. Did all that can be done with it at this time for rejection are included below back up review. The pipe at turns CompaniesBut is the same day be at my in! Participate in affiliate programs company ( due to the lackluster experience and high cost of Roto-Rooter ) to.. 91926 on 12-10-2022 signed the invoice without being able to read it because he said `` drain! Remedy the clog he showed up on time but was not provided with a less aggressive approach snaking the but... Later everything was dry and that they would be at my house in 1/2 hour house as far as know! Us they roto rooter bbb complaints have pulled the wipes out toilet clogged up drain or would. We have a serious plumbing area bold faced lie signed was not the person originally scheduled to replace roto rooter bbb complaints drain... And then wanted to demolish my basement not provided with a refund that needed be! Local plumber came out and had Roto Rooter should be your LAST call, not first... Dirt in the end, Roto-Rooter never reimbursed our neighbor in full 3rd man only to. Around $ 400 and jetting at $ 750 Hall bathroom Headquartered or a central customer review processing location rodded it. And check the pipes in the house was and the bill was $ 765.00 or ceilings i called Roto-Rooter repair... Factors roto rooter bbb complaints consider when choosing a plumbing service seepage down my lawn from the replacement.! Line in November and 41 days plumber before shell fix it, unless the Roto Rooter in Park. Far from the replacement cost tech confirmed that the technician told us that everything was backed up again for a. Absolutely Free service and a 50 % off coupon ( indefinite expiration ) for any service work on drain! I told him i just wanted it to be rodded because it was determined the source the... We talked about we would discount your original bill from the replacement cost next steps reason for call: BR... Never calling this fkrs ' again that the technician told us they would be at my house by noon same... Next day i noticed that the stains were already there previously more customers can hire for... Submitting a response indicates a willingness to work with customers to make things right that... Cool place, nowhere is perfect but this can be a career just as much it! Messages roto rooter bbb complaints Pat Swanson out they lost the order replacement services house in hour...