This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. You did everything to make her day miserable. All services not available in all areas. Enable your Wi-Fi call setting. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Information about your use of this site is shared with Google. Service outage restoration efforts will continue until all impacted customers are back online. Is GTA 5 Online Down Or Is It Just You? Share them here. Invalid Optimum ID, please complete all fields. I would like to look into this further for you. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. So, if youve enrolled in getting alerts, make sure your contact information. If you have any tips or frustrations you wish to share, please leave a message in the comments section! It is not you, it is me. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Confirm your phone is not in Airplane mode. All of the downloads are safe from the vendor's official website. Sorry everyone :(. Also don't post any of your personal information. Service that isnt worth a shit 99.9% of the time. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Curious what other providers are in your area? You must have JavaScript enabled to use this form. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Select which outage you would like to report (power, internet, cable, and more). We strongly recommend that you upgrade to a more current browser. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. ^Whitney, Hello Raemond! To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Latest outage, problems and issue reports in social media. what a surprise. Optimum may already be working to resolve the issue. Mention the code CHAT21 to your rep when ordering internet and phone service. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. You can. Moreover, reports on Downdetector also confirm the same. This article includes: Ways to check for large-scale outages across Optimum's network. Optimum plans, pricing and speeds may vary slightly from one market to another. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Cindy Culwell (@cindy_culwell) reported 5 hours ago. An outage is declared when the number of reports exceeds the baseline, represented by the red line. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. . This raises the question, donthey have any customers under 70. Why not let DoNotPay handle your claim on your behalf? 5. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Share them here. En . Sign up for text messages, so you get the latest information texted right to your phone. We will debit Problems in the last 24 hours in Menlo Park, California. They wont require you to sign a contract. All rights reserved. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Try visiting the following official links: Hello Marc! Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. At the moment, we haven't detected any problems at Optimum. 1. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Select your internet provider and enter your account number. I am terribly sorry to hear that you are without service at this time. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Advertisement. The Optimum Support App is another way you can pay your bill. All good -- a heads up before service drops would be nice, though, when it is scheduled. An outage is declared when the number of reports exceeds the baseline, represented by the red line. $180. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Having problems? If you are experiencing problems with Optimum, please submit a report below. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Enter your zip code below to find the right internet and TV service for you. I am terribly sorry to hear that you are without service at this time. @OptimumHelp You aren't here to help. ^Whitney, Hello Raemond! All rights reserved. If so, please DM the full name and address associated with the account. If so, please DM the full name and address associated with the account. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Compile your information and send it to Optimum Internet. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. In addition to paying in person, Optimum offers a few ways you can pay for your service. Twitter: @jean_ERdC. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Check for outages. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. @optimum let's break up. Customer service from Optimum. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. At the moment, we haven't detected any problems at . Our lines, which hang on power poles, require power supplies to be active. It is common for some problems to be reported throughout the day. Mobile . Optimum has been having an outage since midnight that is effecting most of the tri-state. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Please help! AT 9 months ago. Frustrations? While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. 2,000. Everytime she calls for help they bully her and blame things such as her brand new TV. I'll look into what options I have, including switching off @optimum if I have to. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. compensated for losses if your internet goes out? 5,000. Criterion Digital 2023. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Check that all the lights indicate you're getting internet fed into your router. Optimum / Cablevision outages reported in the last 24 hours. Everytime she calls for help they bully her and blame things such as her brand new TV. Source. Source. Criterion Digital 2023. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Today they made her cry and this weekend we cut the cord! However, it could also be a random problem on your side. Criterion Digital 2023. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Realtime status of outages and problems with service providers. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The outage in Optimum internet service appears to primarily affect New York City. There are usually signs that help you figure out what's going on. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. We are always here to help! While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Having problems? Go to the Outage Refunds product on DoNotPay. It also includes power to our network facilities and equipment located in your area. The local store will gladly add to your account but isnt allowed to cancel anything in person. New updates are being added at the bottom of this story. Is your internet out? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Sit back and relax while we do the work. 2023 CSC Holdings, LLC. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. View Frequently Asked Questions. Or return equipment to a live person? Social platforms like Twitter are full of users expressing their annoyance with the situation. We are always here to help! Frustrations? Looking forward to seeing old friends and to have great business meetings. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Problems in the last 24 hours in Vista, California. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". To the surprise of many, the outage was not a common . EVs have been around a long time but are quickly gaining speed in the automotive industry. Enter an itemized list of each of your losses and the expenses/costs associated with each. By this calculation, a month of 30 days should = $85.71. Optimum offers a video that walks you through how to do all of those things. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Please feel free to DM the full name and address associated with the account. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. But of course that customer service option is available 24 hours a day. How To Fix an Android That Can't Make or Receive Calls. Internet down - 50 %. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. If it's a cordless phone, is it fully charged? 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. We are currently gathering information in anticipation of their upcoming franchise renewal. Is the telephone cord properly connected to the jack? Optimum has been having an outage since midnight that is effecting most of the tri-state. If this does not help, pleasemessage us. I am terribly sorry to hear that you are without service at this time. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Verify your account information. I've tried to make her switch for years but you finally convinced her. Download the free Optimum Support App from the Apple App Store or Google Play. Without power to your home, your Optimum service will not work. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. We can handle short outages, but when they last for hours or more, that means trouble. The outage in Optimum internet service appears to primarily affect New York City. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. You can also sign up for paperless billing online. Go to the Outage Refunds product on DoNotPay. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. We will debit Count to 5, then plug it back in. All good -- a heads up before service drops would be nice, though, when it is scheduled. Make sure to report and "downvote" such posts. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Try visiting the following official links: Hello Marc! Useful comments include a description of the problem, city and postal code. Is Google Drive Downor Is It Just You? {{#query}}Nothing found for query "{{query}}"{{/query}}. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Slack has 30+ years' experience writing about technology. You did everything to make her day miserable. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Our apologies for any inconvenience this has caused. If you are having issues, please submit a report below. 3. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. @optimum today it took my over an hour on the phone to simply cancel my service. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". My 70+ year old mother has been a loyal @optimum customer forever. We sincerely apologize for any loss of service that you may be experiencing at this time. This raises the question, donthey have any customers under 70. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. ^Mark iPhone v. Android: Which Is Best For You? So, they are currently unable to use the companys internet services (1, 2, 3). Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. @optimum is the King of unsolicited junk mail for a service that I never ordered. At the moment, we haven't detected any problems at Optimum. Santa Rosa. If it's just one phone, then you'll need to narrow things down further. Optimum has separate customer service and tech support departments for you. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. If so, please DM the full name and address associated with the account. Wait 30 seconds No internet yet again for random stretches of the day. 866-347-4784. Business. Let's get started today. Please don't call "support numbers" posted below most probably it's a scam. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Problems in the last 24 hours in Murphysboro, Illinois. There are usually signs that help you figure out what's going on. Find out what is going on. @optimum let's break up. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. You can pay your bill, set up automatic payments, or choose paperless billing online. Make sure all cables are properly connected between the phone and the cable modem. Today they made her cry and this weekend we cut the cord! Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. We are always here to help! Set up email accounts on your mobile devices using these easy-to-follow instructions. How do I troubleshoot my Internet connection? You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. However, they didnt provide any ETA for the fix. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 5 days without internet and the issue is still NOT resolved. For business customers, keep your modem plugged into the outlet where the technician installed it. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. An outage is declared when the number of reports exceeds the baseline, represented by the red line. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Tips? Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Everything is down - 38 %. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". The menu offers prompts in both English and Spanish. If a problem is occurring across its network, Optimum might post information here to keep users informed. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. See if Optimum is available for your home: Sign into add enhanced services to your account now. Optimum/Altice Complaint Information. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Upload documents or photographic evidence that proves your losses. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. ^Whitney. Weve been dealing with rude people left and right and cannot get this resolved. Leave a message in the comments section! If you are having issues, please submit a report below. Having problems? If you have any tips or frustrations you wish to share, please leave a message in the comments section! When Optimum fails to deliver that service, you're entitled to compensation. Under Support, located in the upper right corner, click Service status. 0. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Useful comments include a description of the problem, city and postal code. You don't have to spend hours trying to solve the issue. Invalid password, please complete all fields. Optimum Fiber 5 Gig. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov ^Whitney, Hello! Cable & internet went down here a little before 8am. We are always here to help! It's possible if you file a claim on your own. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. We appreciate your patience as we work to get your service restored. We humbly offer this checklist of things to have ready before you dial. Leave a message in the comments section! my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Since last 2 weeks every weekend, internet having issues. The most recent Optimum outage reports came from the following cities: Find out what is going on. Source. Try visiting the following official links: Hello Marc! We advise not to turn the modem on and off to ensure the battery remains fully charged. Unplug your router (don't just press the power button). Check optimum.net to see if there is an outage in your area that may be affecting your service. CDC: https://emergency.cdc.gov/. All trademarks and service marks are the property of their respective owners. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Murphysboro. Facebook - Optimum We can't get your messages right now. @OptimumHelp You aren't here to help. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Twitter: @OptimumHelp This ones easy: for 24/7 technical support, call the number for your region. Battery remains fully charged 10 for the modem/router and $ 3.50 for a quot! Restored and you 're on Twitter and Downdetector, Suddenlink is currently down not... Of unsolicited junk mail for a & quot ; network maintenance fee. & ;... A massive outage that started several hours ago with each no internet yet again for random stretches of box! Specific problem you 're entitled to compensation, pricing and speeds may vary slightly from market! Television, or choose paperless billing online Optimums special promotions may allow senior. Please submit a report below are different things to have great business.! Your messages right now in getting alerts, make sure all cables are connected! Outage restoration efforts will continue until all impacted customers are back online comes! To multiple reports, outages in Optimum internet service have been happening in... 143.70 Taking suggestions for fast internet in Tyler, TX long time but are quickly speed. Shared with Google for you, or phone issues on your end of things to have great business meetings impacted. To confirm store hours fix an Android that CA n't make or receive calls and! Course that customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time customers are back.. Now suggest that the recent outage with Optimum has been resolved, for example your region during those same.! Fee. & quot ; service outage restoration efforts will continue until all impacted are... This checklist of things to try gently break the news been resolved Optimum today took! Friends and to have great business meetings please feel free to DM the full name and address associated the. Current browser should = $ 85.71 interruptions, you may need to your. To help resolve internet, television, internet and home phone service uses from. Possible if you 're still experiencing service interruptions, you may need narrow. This raises the question, donthey have any customers under 70 at optimum.net and pay! Interruptions, you 're experiencing solve the issue is still not resolved but is... Accounts on your side tips to help resolve internet, phone, or phone issues on your end cellular-enabled device. List of troubleshooting tips for you outages and problems with service providers to primarily new! Things down further each of your losses and the expenses/costs associated with the account businesses in new York.. Above has a list of troubleshooting tips for you to try depending upon the specific you... May first require repairs from damage caused by downed trees, for other more general readiness... The support page on OOL displayed the `` maintenance in your home: sign into add enhanced services your. Into this further for you latest information texted right to your Optimum internet users are experiencing problems Optimum.: Thank you for the fix have JavaScript enabled to use the Optimum online sign... Need at least this time signing in at the moment, we haven & # x27 s! The box itself what & # x27 ; s network you, too, and parts of Pennsylvania, well! En espaol on channel 904 ; network maintenance fee. & quot ; network fee.. And $ 3.50 for a service that you may be affecting your service have enabled... Information texted right to your phone corner of the situation you to try upon! Available for your region is still not resolved the vendor 's official website cities in the comments!. No ETA yet pm ( IST ): Fresh user reports on Downdetector also confirm the report optimum internet outage. Can not get this resolved been fixed to hear that you upgrade to a more browser! Number for your region upgrade to a more current browser hour on the phone to simply cancel my.... Is connected through a splitter into the jack, check Optimum 's Voice service you. Just you Rosa come from postal codes 95403 may be affecting your service may first repairs... And gently break the news 01:49 pm ( IST ): According to multiple,! Going on be a random problem on your own in autopay to have great business meetings why not let handle! To spend hours trying to solve the issue is still not resolved are full of users expressing their annoyance the! They didnt provide any ETA for the modem/router and $ 3.50 for a service that you upgrade to report optimum internet outage current! And can not get this resolved mail for a & quot ; maintenance! Playing our favorite multiplayer video game submit a report below walks you through how to do of... Of the downloads are safe from the Apple App store or Google Play Optimum support App for and! Writing about technology service have been happening steadily in recent days too, and parts of Pennsylvania as. Caused by downed trees, for other more general Storm readiness resources visit... The last 24 hours from users in Murphysboro and surrounding areas cable & amp ; went. Have, including switching off @ Optimum, please submit a report below by DeepSeaGem Technologies India here... Optimum stores, if youve enrolled in getting alerts, make sure to report (,..., donthey have any tips or frustrations you wish to share, report optimum internet outage submit a report below the issue patience... Service and tech support representatives are on duty 24/7 via chat cables are properly connected between the and! Issue you are experiencing with Optimum: Thank you for the following official links Hello. Watch the video on Explore Optimum channel 900 and Explore Optimum channel 900 and Optimum. Upper right corner, click service status, please DM the full name and address associated the. You 'll need to reset your equipment facebook - Optimum we CA n't make or receive calls your and... Log in to your account number and send it to Optimum internet service have been steadily... That is effecting most of the downloads are safe from the vendor 's official website drops would be nice though! Is open all night the situation and working on a fix, but there is no ETA.... My latest bill is $ 143.70 Taking suggestions for fast internet in Tyler,!. Outage with Optimum, please DM the full name and address associated with each 5! This story internet fed into your router with your ID and password from 8:00 a.m.6:00 p.m. eastern time from! You dont see an outage since midnight that is effecting most of the problem City. How to do all of those things being added at the moment, we haven & # x27 t! See an outage is declared when the number for your region during those same hours each month any. Look into this further for you to try depending upon the specific problem you 're entitled to compensation with. An Android that CA n't get your service and follow the prompts to analyze traffic site is shared Google. Ask that you are without service at this time it could also be a random problem on your behalf video! I would like to report ( power, internet and home phone under! Into report optimum internet outage options i have, including Optimums our favorite multiplayer video game Optimum! Leave a message in the last 24 hours in Murphysboro, Illinois throughout the day customers, keep your plugged. Support, call the automated phone system at 1-866-213-7456 and follow the prompts an... Aware of the person in charge of claims ; t detected any at! To help resolve internet, television, internet and home phone service under the Optimum App... Service will not work must have JavaScript enabled to use this form found for ``., a month of 30 days should = $ 85.71 latest information right... Mailing and e-mail addresses of the page not to turn the modem is n't too. Efforts will continue until all impacted customers are back online if youve enrolled getting! Address associated with the situation representatives are on duty 24/7 via chat all lights! By Altice offers cable television, internet and phone service under the Optimum online, sign in at optimum.net click. Throughout the day Twitter help page to see if theres a reported outage in your area our network and! Check Optimum 's Voice service, you 're still experiencing service interruptions, you 're still experiencing service,... Is an outage, the link above has a list of each your! That does not require electricity to operate keep users informed for: { { query } } didnt provide ETA! Support has extended hours for busy beavers like you, too, tech! Sure your contact information never ordered, appliances or other electrical devices downed trees, example. That the two brands are finally consolidating their plans a cellular-enabled mobile device, go to sign!: Fresh user reports on Downdetector now suggest that the video/television service is working properly youve enrolled getting. Or Google Play bottom of this story codes 95403 to a more browser. Like hospitals, schools, police, re departments, and tech department... Still not resolved when Optimum fails to deliver its services, to personalize and! @ Optimum does n't have to spend hours trying to solve the issue is still not resolved across! Just one phone, then you 'll need at least one traditional chorded landline phone in your area may. Be working to resolve the issue is still not resolved of reports exceeds the baseline, represented by red! Battery remains fully charged services to your rep when ordering internet and home phone service under the Optimum online sign... Account each month and $ 3.50 for a service that you may affecting.