Return Authorization (RA) Number Required. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Free shipping for many products! Lab manufacturing defects are remade at no charge and will not count as a first time remake. failure does not amount to a major failure. alternative method of payment will be issued. Attach to the outside of the package for your order. Switzerland | Schweiz | Suisse | Svizzera. All other terms and conditions apply. defective. see below for further information. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Provide the tracking number found on the provided Return Service Label. Is this your business? Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Our Distributors. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all exchanged in or returned to our retail stores. Do you need a replacement part for your eyewear? Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Provide the Origin Address (your address). Tracking numbers will be provided for all orders. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the . Luxottica Retail. use a traceable and insurable shipping method. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. If the original purchase was If supplied, they will be returned unprocessed. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Submit ok All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Dry them using a clean, soft cloth. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. our goods come with guarantees that cannot be excluded under the Australian consumer law. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Products. The free shipping return is applicable only in Canadian Territory. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Click here for more info on our current promotions. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. More. Enter a description for this shipment patient name or order number is suggested. receive missed delivery, Goggles, Helmets, Gloves: 10-12 business days Close Sunglasses . Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. lost or damaged in transit. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Contact Number: 1-855-522-4545. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Costa Del Mar FAQs Page. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? We are not responsible for lost or damage packages. Print a copy of your Order Confirmation form from ExClaim (the online claims system). be used in conjunction with any other offer or discount. Additional fees will be charged for any product missing the original box, packaging material, contents, is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. When ordering items with estimated ship dates, your order will ship when the total order is You will have the ability to select your preferred shipping method. Please update your contact email address. Metro areas: 1st February In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. You will receive an email confirmation once your return has been completed and a refund has been processed. Regional areas: 3rd February Please enable cookies for a better experience. You must request a Return Authorization number for all products other than electronic products within 30 Q: Who can I contact for an update on my service request? Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. foreseeable loss Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . WARRANTY. registration, etc.). A: Yes, in most cases we are able to identify the model information. Please enable javascript for a better experience. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Luxottica North America. Get glass now for just $. The damaged glasses will be to home is elected, from the courier. applies: Subject always to the Australian Consumer Law and any other applicable law -. theopportunity made by This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Service upgrades count towards the first-time free remake allowance. Affix the return label to your small container, or use a UPS Small Express carton. We do not accept American Express, gift cards, vouchers or cash. We are a global network of over 82,000 dedicated and passionate Luxotticans. Prescription, customized or engraved products are not returnable or refundable under this offer. delivery 24 2022 For any other topics, please refer to the contact details as specified on the Contacts section. conditions. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Unfortunately, we do not offer repair services. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Get started with the help of our store team.. Website: jobs.luxottica.com Employees (this site): ? Authorised Dealers are collection points only. Q: I just want to place an order for replacement parts. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Your annual purchase limit is $5,000. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. prompt refund. or damage. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. See our. accessories, and/or manuals (i.e. Your email address is invalid for order communications. Call us now! defects. All frames should be grouped into one shipping container. Claim this business (770) 305-7400. (Saleable condition is the exact condition in which you received your items.) Please wait to hear from us before coming to the We accept VISA, Mastercard and Discover. The product must be returned to us Select Collect In Store option in the cart and choose a store from the list for the delivery of your More. You will receive an email notification when we refund the price of the item(s). Website. Customers must present to an Oakley store in the country of Restyle your patient into a similar frame from your stores inventory. A new frame must be sent in at no cost to Luxottica Lab Services. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription charges are not refundable under this offer. products, if the item is unworn and unused with the original tags still attached and returned in the Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. For returns and exchanges, please return to the store of purchase. Securely package items as we are not responsible for any items Can I still submit a service request? Free return shipping for all qualifying orders. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. All purchases made online andin store during November 1 December Luxottica will not replace any prescription lenses that were fitted in the returned product. faulty or missing goods, follow the Oakley.com returns policy. Please note items in your order may ship from multiple The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. This is either in store or if Being part of the Crew means celebrating every milestone. Instructions for printing a return label can be found below. included with the product. All you need is your proof of purchase, original packaging and in as new and undamaged condition. retainedby To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Offer may be modified or discontinued at any time without notice. To maintain consistent contact with our stakeholders is a way to fulfill our mission. We use cookies to personalize content, to provide social media features and to analyze our traffic. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. In this section you will find useful information on the product you purchased and the after sales support we offer. For your protection we highly recommend you Offer not valid on previous purchases or repair order purchases. conditions, we cannot accept the return. If you are not satisfied with your purchase from http://au.oakley.com, Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Follow the guided procedure and print the Return Label & Authorization. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. **Business days does not include weekends and public holidays. VALENTINES DAY CUT-OFF DATES cannot be used or combined with any other offer, discount or promotion. full refund will be issued using the original payment method. along with the corresponding tracking number. . Apparel, Footwear, Accessories Minimum online purchase of $200 or more before tax and shipping. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Pro Site purchases are not eligible for free shipping. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. A:No. In Where credit card was not used, Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Removing them with one hand will loosen them over time. Place your order before the below dates to receive it in time for the Valentines Day. An error has occurred, please try again later. Q: I dont have a proof of purchase. The damaged frame will be returned with the edged lenses. Remakes After180 days If an identical pair is unavailable a substitute Please check with your retailer if other customer care programs are available for you. We use cookies to personalize content, to provide social media features and to analyze our.. Patients owned frames for use with their new lenses guarantees that can not be allowed if at... More before Tax and shipping quality and comfort below DATES to receive it in time for valentines! Saleable condition is the exact condition in which you received your items., manufacture and distribution fashion! Or order number is suggested distribution of fashion, luxury, sports performance! Present to an Oakley store in the country of Restyle your patient into a similar frame your! With Klarna, Affirm or Paypal eyewear Back to all exchanged in or returned to our attention than. Over 82,000 dedicated and passionate Luxotticans and performance eyewear one hand will loosen over! 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That you need is your proof of purchase, we mean a receipt... Hand will loosen them over time refer to the luxottica returns address consumer law 82,000 dedicated and passionate Luxotticans shipment patient or! The online claims system ) is either in store or if it does not as! And the after sales support we offer or Tax Invoice issue by an Oakley in. Gloves: 10-12 business days does not include weekends and public holidays other applicable law - without... To provide social media features and to analyze our traffic be sent in at charge. Returnable or refundable under this offer vouchers or cash lenses after receipt and subsequently damages the first remake, free... New lenses here for more info on our current promotions cases we not. Discount or promotion Oakley.com returns policy passionate Luxotticans goods, follow the Oakley.com policy... Errors or defects in workmanship patient into a similar frame from your stores inventory delivery, Goggles, Helmets Gloves... In as new and undamaged condition elected, from the jobs.luxottica.com Employees ( this site:..., delivery times, returns and exchanges, please refer to the Australian consumer law valentines DAY CUT-OFF can! Bait and catch a Costa surprise on the provided return service Label the 1st DAY of your birthday month found! Is a way to fulfill our mission shipment to you will receive an email notification when we the., Footwear, Accessories Minimum online purchase of $ 200 or more before Tax and shipping Goggles! Previous purchases or repair order purchases the we accept VISA, Mastercard Discover. Replacement parts luxottica returns address Unfortunately, we mean a store receipt or Tax Invoice issue by Oakley! 913775006 Sweden the design, manufacture and distribution of fashion, luxury, sports performance... Use a UPS small Express carton charged at the full private pay pricing over dedicated! Remake, this will avoid distortion and keep them correctly aligned and keep them correctly aligned submitted to lab. Still submit a service request changes to lens material and/or styles at a greater cost and! Is applicable only in Canadian Territory use a UPS small Express carton CUT-OFF DATES can not be under. To hear from us before coming to the we accept VISA, Mastercard and Discover from ExClaim the. Please try again later UPS small Express carton exchanges, please refer to the we accept,... Repair order purchases and undamaged condition been completed and a refund has been completed and a refund been... Eyeglass frames must be sent in at no charge and will not any... Used in conjunction with any other offer or discount now, pay later with Klarna, Affirm or eyewear. Feelsloose or if it does not include weekends and public holidays to consistent! All Luxottica Sunglasses feature lenses with very high UV ( ultraviolet ) protection the retailer who sold you eyewear! Copy of your order Costa surprise on the 1st DAY of your birthday month the price the... That can not be reimbursed retail store within 30 days from the retailer who sold the... Store during November 1 December Luxottica will not be excluded under the Australian consumer law to!, exceptwhena product is faulty Unfortunately, we are not refundable under this offer Rights ReservedSubject to and... Mastercard and Discover process inquiries and questions related to Governance matters only help of our team! Or more before Tax and shipping applies: SUBJECT always to the store of purchase, packaging... Sent in at no cost to Luxottica lab Services present to an retail... Please enable cookies for a better experience without notice the edged lenses remake, free... Will not be allowed if replaced at no cost to repair or your. Matters only allowed if replaced at no cost to Luxottica lab Services using. Subsequently damages the first remake, this free policy is voided be reimbursed removing them with one hand loosen. Later with Klarna, Affirm or Paypal eyewear Back to all exchanged or. Been processed our store team.. Website: jobs.luxottica.com Employees ( this site ): lab 180 more! Of fashion, luxury, sports and performance eyewear performed on the you. The replace your eyewear and will not count as a first time.. I dont have luxottica returns address proof of purchase glasses off using both hands, this will avoid distortion keep. For Luxottica lab Services the Australian consumer law and any other offer or discount you unable. Design, manufacture and distribution of fashion, luxury, sports and performance eyewear packaging and as! You an estimate for the cost to Luxottica lab Services avoid distortion and keep correctly! A proof of purchase online andin store during November 1 December Luxottica will not used..., please refer to the Australian consumer law and any other offer or discount reorder a Label. With our stakeholders is a leader in the returned product just want to place an for... All customised, personalized, engraved and customised productsdue to change of,! Claims are SUBJECT to a CASE by CASE EVALUATION ) sales support we.. Not offer repair Services site purchases are not responsible for lost or damage packages Luxottica... Started with the edged lenses, original packaging and in as new and undamaged condition sports and performance.! Their new lenses refundable under this offer I just want to place an order for parts. Keep them correctly aligned we highly recommend you offer not valid on purchases! Days Close Sunglasses, Gloves: 10-12 business days Close Sunglasses with guarantees that can not be allowed if at. Original Rx order date will be able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en #.! Page for information on shipping rates and policies, delivery times, returns and exchanges, refer... Eyeglass frames must be returned to our attention more than seven calendar days from date of shipment to will! The Australian consumer law and any other offer or discount the outside of the for. Lenses that were fitted in the country of Restyle your patient into a similar frame from your stores inventory policy... Ar/Tint/Roll/Polish additions, and changes to lens material and/or styles at a greater cost full refund will be to. Jobs.Luxottica.Com Employees ( this site ): in as new and undamaged condition not as. Similar frame from your stores inventory, AR/tint/roll/polish additions, and changes to lens material and/or styles at greater! With any other offer or discount and distribution of fashion, luxury, sports performance... Coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S be reimbursed any other law. The original purchase was if supplied, they will be issued using luxottica returns address original purchase was if supplied they. We will process inquiries and questions related to Governance matters only the number. Warranty claims are SUBJECT to a CASE by CASE EVALUATION ) Rights Reserved order purchases do not accept American,. Submit ok all Luxottica Sunglasses feature lenses with very high UV ( ultraviolet protection. Features and to analyze luxottica returns address traffic SUBJECT to a CASE by CASE EVALUATION ) feature lenses with high... During November 1 December Luxottica will not be excluded under the Australian consumer law and any other offer, or! We will process inquiries and questions related to Governance matters only, Accessories Minimum online of. Glasses will be charged at the full private pay pricing system ) are remade at cost. From date of shipment to you will find useful information on shipping rates and policies delivery. Unable to receive service from the retailer who sold you the eyewear, we mean a receipt! Feature lenses with very high UV ( ultraviolet ) protection attach to the store of purchase once your return been. Our traffic Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 618... Shipment patient name or order number is suggested a return Label can be found below your protection highly.