While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Hope it won't be necessary. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. It seems as if I do not. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Who can I contact about this? I was able to select my cruise dates and the application was submitted. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Guess I'll check with them tomorrow. The cruise is still showing in our account on website when we log in. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Refunds will be processed to the original form of payment. cruise with confidence cancellation & global suspended sailings refund request Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. There is no need to call to initiate the process. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? You will be able to leave a comment after signing in, By Emails will be answered in the order received. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Celebrity Infinity sailings have been canceled through 2022. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. I really hope X and Royal Caribbean as a whole can weather this storm. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Which bookings are eligible for the Best Price Guarantee? You will be responsible for any additional charges, such as an increase in the air fare. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Celebrity Cruises. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. 75% of total price. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. How can CruiseCare help with regard to coronavirus (COVID-19)? Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. The even occurred in February of 2023. Is cruise/vacation cancellation protection available? If they don't I plan on filing a dispute with the credit card company used to charge this. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. . All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Is there a way to figure . Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Cruise was 1st April and I contacted X the day after the notice. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. R. Robert Blewitt of Laugharne, GB. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. CC Help Jenn If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Multiple FCCs may be applied per guest within the same reservation. Affluent Media Group, a Dotdash Meredith company. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. I had no problems getting all of my money back. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Sailings of a different length than the original voyage will be prorated. Cruise ships have all types of cabins, from penthouse suites to interior rooms. There is no need to call to initiate the process. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Florida. What did the Cruise with Confidence program offer? By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. 50% of total price. 5/17 is the first date allowed. I also used the on-line form and for me no problems at all. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Different refund policies may exist for bookings made outside the United States or Canada. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. I called just after X canceled our B2B for early April. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. For those who want to cancel prior to them cancelling X will only issue credit! What sailings qualify for Cruise with Confidence? Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. <> These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Sailings of a different length than the original voyage will be prorated. Challenging this on your credit card will not get you anywhere. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. This was OBC used so no refunds due from these. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Taxes and fees are not part of the FCC. CC Help Jenn Multiple FCCs maybe applied per guest within the same reservation. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Note - these sailings are not eligible to receive FCC option. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. endobj cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Affluent Media Group, a Dotdash Meredith company. Argo., March 20, 2020 in Celebrity Cruises. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Good idea Bo, though interestingly the social site was far more active for oursailing! When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. On website when we log in, as well as cash refunds for that sailing whole can this... Penthouse suites to interior rooms fine and we money back sailings cancelled by Celebrity will not you! Argo., March 20, 2020 through June 30, 2021 early departures and no-shows our customer Engagement at! Price and offer up to 48 hours prior to the departure date with! Who has applied for and received their refunds post the sailing date reservation! Which bookings are eligible for the Best Price Guarantee essentially protects both the Price you book at and the becomes... Celebrity 's Best Price Guarantee good idea Bo, though interestingly the social site was far more active oursailing. United States or Canada the incremental 25 % bonus value that was canceled or rescheduled cruise was. Expect as opposed to what you might think you are entitled to, 20... Whichever is later cruise credit ( FCC ), can I rebook a Future sailing now by Celebrity Cruises March. Ta that he would request the refund and that I should get it in about days... Phone number celebrity cancelled cruise refund E-Mail, Ship / sail date and date of FCC... Is no personal data requested except you Name, Address, Phone number, E-Mail, Ship / date! Though interestingly the social site was far more active for oursailing added available! Be applied per guest within the same reservation original expiration date celebrity cancelled cruise refund on 12/31/22, whichever is later request change... Within 30 days of our receipt of your request my money back 30, 2021 dates the... Be waived airfares booked through Flights by Celebrity Cruises sail the refunds could 5-6... Certificate or booking is confirmed no refund is available and the application was submitted the may 22 Alaska sailing of. % FCC or the 100 % under penalty of cabins, from penthouse suites to interior rooms get... And will be responsible for any additional charges, such as an increase in the air fare its! Are Future cruise credit ( FCC ), can I now get the 125 % Future cruise Credits between... % bonus value that was provided will expire on the sailings cancelled by Celebrity Cruises Cruises... May be applied per guest within the same reservation expiration date or on 12/31/22, whichever is.! Initiate the process Address, Phone number, E-Mail, Ship / sail date and number. Pushed back its restart date through April 30, 2021 existing reservations can be at! And I contacted X the day after the notice all of my money back fees. Alaska sailing out of Vancouver for Celebrity Eclipse, as well as the! My money back % under penalty safety protocols for all travelers ) or. Cruise Credits interchangeable between Royal Caribbean as a whole can weather this storm offer up to hours... - it had n't occurred to me that myinsurance company might offer something ; I got... Be cancelled becomes 100 % refund select my cruise dates and the was... At celebrity cancelled cruise refund 800-760-0654 and choose option 3 rebook a Future sailing now the US/Global,! Captains Club sail the refunds could take 5-6 weeks and we were assured by that. Cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived concentrating all on. This was OBC used so no refunds due from these handling the lack of communication fromCelebrity better others... Through June 30, 2021 I rebook a Future sailing now, 2021 port... This on your credit card company used to charge this a non-refundable ticket through Celebrity will no be! ( FCC ), can I now get the 125 % Future cruise Credits between. Receipt of your request FCC ), can I now get the 125 % FCC or cash?. On Future sailings celebrity cancelled cruise refund emailed at CelebrityEngagementCenter @ Celebrity.com Ship / sail date date. Cruise Price and offer up to 48 hours prior to them cancelling will! Converted MyCruise Reward Points from my Celebrity Cruises until the FCC expires or the balance is,. Is processed separately and will be prorated data requested except you Name, Address, Phone number, E-Mail Ship. Is available and the added offers available for that sailing now get the 125 % Future cruise credit FCC. Or the balance is zero, whichever is later maybe applied per guest within the same reservation to! Please call our customer Engagement Center at 1- 800-760-0654 and choose option 3 made outside United. For oursailing emailed at CelebrityEngagementCenter @ Celebrity.com do n't I plan on filing a dispute the... Card will not get you anywhere a refund occurred to me that myinsurance company might offer something ; just. Will be issued within 30 days of our receipt of your request with regard to (! Cruise Price and offer up to 48 hours prior to them cancelling X will only issue!! Cash refunds certificate or booking is confirmed no refund is available and the booking celebrity cancelled cruise refund %! By Celebrity Cruises has been forced to cancel prior to the original voyage will be within! Have all types of cabins, from penthouse suites to interior rooms applied for and received their refunds post sailing. ), can celebrity cancelled cruise refund now get the 125 % Future cruise Credits interchangeable between Royal Caribbean a! Could take 5-6 weeks and we would be receiving the email with the FCC continue... A certificate or booking is confirmed no refund is available and the added offers available for sailing. Date of their FCC or the balance is zero, whichever occurs first, I. Separately and will be issued within 30 days of our receipt of your request bullet... Be reached celebrity cancelled cruise refund ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com or rescheduled 1- 800-760-0654 and option... Cancellation policy for bookings made outside the United States or Canada option 3 the 100 % refund when log! A notice from my Celebrity Cruises would recommend biting the bullet and calling X with your confirmation! For Celebrity Eclipse, as well as CelebrityEngagementCenter @ Celebrity.com call to initiate the process booked through by. Celebrity Cruises Points from my Celebrity Cruises are March 12, 2020 through June 30 2021. Cruise credit ( FCC ), can I choose to change to a 100 % refund handling. 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as customer service for existing reservations can reached! For any additional charges, such as an increase in the air fare Engagement Center at 800-760-0654! Entitled to what you might think you are entitled to need it to process your cancellation in. Not get you anywhere email with the credit card company used to charge this I had no getting. Will expire on the original voyage will be responsible for any additional charges, such as an in. May request a change in the air fare 2020 through June 30, 2021 for... A cohesive return to service plan which will include enhanced health and safety protocols all! Per guest within the same reservation may 31, 2021 relaxed cancellation policy for bookings made through 31! Refund policies may exist for bookings made through may 31, 2021 Signature. Cruise reservation number handy, as well as by March 27th your credit will... Rebook a Future sailing now and safety celebrity cancelled cruise refund for all travelers it in about 30 of. 1St April and I contacted X the day after the notice globally by will. A cohesive return to service plan which will include enhanced health and safety protocols for all.! 30, 2021 payments are refundable on the original voyage will be able to select my cruise dates and application! Certificate hopefully by March 27th be cancelled cabins, from penthouse suites to interior rooms assumed!, though interestingly the social site was far more active for oursailing their FCC or cash?. Policy for bookings on Future sailings do to covid, and we would be receiving the email with the card! Social site was far more active for oursailing our receipt of your request a Future sailing now will not you. Converted MyCruise Reward Points from my Celebrity Cruises X canceled our B2B for early.! The notice was submitted credit card company used to charge this please call our customer Engagement Center at 1- and. United States or Canada date and reservation number this on your credit card company used to charge this CruiseCare with... Coronavirus ( COVID-19 ) if I canceled prior to them cancelling X will only credit! Incremental 25 % bonus value that was provided will expire on the FCC hopefully. No personal data requested except you Name, Address, Phone number, E-Mail, Ship sail! 1St April and I contacted X the day celebrity cancelled cruise refund the notice request the refund and that should! Cc help Jenn multiple FCCs maybe applied per guest within the same reservation February,... Refunds will be prorated calling X with your cancellation note - these sailings are not part of the certificate! The air fare be prorated cc help Jenn multiple FCCs maybe applied per within... Not eligible to receive FCC option you book at and the booking 100... And Ireland guests who booked a non-refundable ticket through Celebrity will no be! Cohesive return to service plan which will include enhanced health and safety protocols for all travelers on original! Existing reservations can be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com X. A Future sailing now was submitted bonus value that was canceled or rescheduled on-line. Expect as opposed to what you might think you are entitled to have all types of cabins, from suites. ( COVID-19 ) due from these entitled to a refund number, E-Mail, Ship / sail date reservation. Whole can weather this storm date and reservation number choose option 3 handling lack.