Thats after having already having had to swap a cabin for Stena Plus, which on this 8.5 hour crossing was frankly s**t! Take in a free movie in our Movie Lounge and relax and enjoy your screen time onboard. Where can I find directions to the terminal? Alternatively you can pre-book one of our onboard kennels. Absolutely disgusting. Avocadoes were so old, even sour taste. * Stena Line will save and use your e-mail address to send you news and special offers. Information provided by various external sources. I particularly want to highlight the help for passengers who need assistance. lynndyloo. Jamie got us information on where to visit in Belfast,taxi numbers and a map of the streets.On the return we saw them all again and the service was out of world. If your employer has Perks At Work you can get 10% off your booking, which should make the plus lounge pretty much free. Two and a half hours travel. )fresh air but because of the delay we went for something to eat,it was pretty crowded & noisy in the bar & dining area whilst the Stena Plus lounge did seem nice & quiet! Everything about the service was excellent. The facilities on board include comfortable cabins, Barista Coffee House, Met Bar and Grill, retail shopping and free cinema. What facilities do you provide in cabins? Plus unlimited drinks and snacks. How do I update my online profile with Stena Line? What are the opening hours of your ferry terminals? Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. Much quieter too. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. I did it once as we booked late and couldnt get a cabin. All of our ferries are adapted to suit the needs of wheelchair users and reduced mobility passengers. What are the opening hours of your ferry terminals? Do you provide special fares for group bookings? Sit back and truly relax! Bad enough they cancelled our morning sailing without offering an alternative! Traduzioni in contesto per "una vasta gamma di piatti speciali" in italiano-tedesco da Reverso Context: I passeggeri che hanno prenotato un posto nella sala Stena Plus Lounge potrenno godere di un servizio al tavolo e un menu di prima qualit che include una vasta gamma di piatti speciali e tradizionali. Room had mini fridge with water. Tea,coffee,soft drinks and wine. Kids will have fun in our Game Zone where they can test their gaming skills on a variety of the latest video games. The room for on it was 40 and its only 2.5 hours. Our Premium fare offers you the most favourable conditions, greater flexibility, *Stena Plus Lounge access . What are Stena Line's vehicle categories? Public transport from lanyon place to hope Street. Staff very friendly and helpful. For customer service, please contact our local offices. Rickie was so welcoming on the adventurer, him and his team made our day. Much quieter too. What facilities do you provide in cabins? You also get express boarding and disembarking. What are the call costs for using my mobile phone onboard? :). I dont know how this boat got approved for long distance sailings, because disabled people are screwed! As always, great staff, ships and experience. Many thanks to all, a great day out. This is the version of our website addressed to speakers of English in the United States. View our Onboard Magazine online to see the latest deals for perfumes, aftershaves, alcohol, confectionery and gifts in The Shop. This lounge is available as part of our Premium fare, which also includes express boarding and disembarkation, or you may upgrade for only 18 per person (lounge access only). We were looked after by Kirsty and Jamie they were lovely, they went out of there way to make our journey enjoyable we felt really looked after us. The Birkenhead-Belfast-Birkenhead route I will never ever sail again! Have a sweet trip and pick up some tasty snacks. Different departure location and trouble free boarding. Stena Line Ferry Stena Plus Lounge from Belfast Port (Victoria Terminal 4) to Cairnryan (Loch Ryan Port) With my return Rail & Sail ticket, I headed back from Belfast to Edinburgh with Stena Line and ScotRail after a quick 2 nights in Belfast, which was really more like 1 full day with the evening arrival and morning departure of the ferry . Create an account. There is supposed to be a non-stop supply of all supplies all journey. Get the plus lounge, free snacks and drinks - non alcoholic except for wine, comfy seats and quiet. How long before departure do I need to check-in? I called the help desk number and the wonderful staff (Emily) reviewed my booking and applied the discount, even though I had already booked. Stena Line Limited - Day Trips: Final farewell - See 874 traveller reviews, 441 candid photos, and great deals for Holyhead, UK, at Tripadvisor. ago Customer service was not great, the staff seemed a little on edge. The en suite includes an accessible toilet, sink and shower. Clean, spacious and also impressed with the size of the kennels. Then, at midnight, all the complimentary food and wine was taken away apart from the coffee! Just experienced Stena Lines profit before people policy.Arrived at Harwich for the ferry to Hook of Holland. The only issues were to do with other travellers; when will people realise that the audible key tones on mobile phones are incredibly annoying for others, especially when they can be heard all over the Lounge! Press J to jump to the feed. Restaurant and bar were excellent and not over priced. Our wheelchair accessible en suite cabins are designed to ensure there is ease of access, sufficient floor space and a more spacious layout overall. Our Birkenhead-Belfast sailing was delayed over an hour due to bad weather meaning that we were going to be getting to our hotel in Belfast later than we felt comfortable with for an evening meal,our plan had been to stay in our cabin apart from the occasional stroll on the deck for(too much as it turned out! Looking to unwind and relax? What passes do you accept for bus and rail travel? What limits are there on purchasing alcohol and tobacco products onboard? We use this service a few times a year with our most recent over the last few weeks. After the well documented troubles with my previous favourite ferry company, P&0, I thought I'd give Stena ( Harwich to Holland) a try. The manager or higher up sorted out some good protection. On that crossing though, I might choose a cabin for even more isolation! Do you provide luggage lockers at the terminal? It's not required, usually, if there's a major sporting event on it can be a bit shite though if you're not part of the group. Where can I find directions to the terminal? I have been travelling Stena for years, Ireland, France, Holland, but this shocked me. Where are there luggage storage facilities in Belfast? Recommended experiences in and around Belfast. Well worth the money. Probably take the tunnel next time. What are the Stena Line's age categories? Then when we rebooked with a dog kennel, we arrived to find out we couldnt have a kennel after all! You also get express boarding and disembarking. Find out how we combat fake reviews. I want my money back! It can be handy if you are on your phone or tablet watching Netflix or something as it gives you a comfy seat and a charging port. The food selection was not great. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. Do you provide meals onboard for people with special dietary requirements? Is there Wi-Fi available onboard and, if so, is it fast? I think its good value especially if boat is very busy. Took my grandson on a trip to Cairnryan and back on a day trip (16th Aug belfast to cairnryan 07:30) as it was his eighth birthday and he wanted a trip on a boat as he'd not been on a boat before. Last year they organised a last minute crossing due to being let down by a well known Irish Airline company, and this year when our booked crossing from Fishguard was cancelled due to weather conditions, the staff at Stena were trouble free and accommodating to a TEE. Spacious room with a double bed, tv, small sofa and armchair. Pets are not permitted in public areas onboard unless they are assistance dogs. Do you have questions or need help with your booking? What facilities do you have on your ferries? I cannot thank Emily and Stena line enough for being an understanding, flexible company and refunding me the difference. Then, at midnight, all the complimentary food and wine was taken away apart from the coffee! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 'Stena Plus' premium lounge (additional fee applies) with table service and dedicated toilet facilities. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? This was a great service and the ship is really nice inside. Can imagine it would be even better on a longer boat. Is there a Bureau de Change facility onboard? Weve some great travel options for your pet. If you enjoy the finer things in life then Stena Plus is for you! Enjoy even higher levels of comfort, style and service in our exclusive Stena Plus Lounge. We turned our car in at the port and had a great experience on the Ferry. Would book a suite again.Fares can be pricey especially at peak times. More posts you may like r/NewParents Join 6 mo. So much more than we expected. Stena will now always be my chosen ferry operator - my sincere best wishes to all your wonderful staff - - - they even called to follow up my request - Well done Stenaline - - -. How long before departure do I need to check-in? Unacceptable. Please click the link in it to confirm your subscription. Unacceptable. We turned our car in at the port and had a great experience on the Ferry. I get why on the night ferry a cabin or lounge is a good idea, wondering if its needed on the one that leaves Liverpool in the morning. I'd book a cabin, but I enjoy peace and naps (and have a small child, so lounge is not an option). Can I carry extra fuel in my car or motorhome? Ship was good however the staff am not sure where they get their workers fromBut there was this guy called Rolando at in the kitchen who never heard of customer service in his life before he was rude we asked him for hot water for our baby who is 6 months old He refused to serve us and told us to complain This experience. What payment methods and currencies can be used onboard. In the Vehicles & Transportation category. I usually travel Cairnryan-Belfast-Cairnryan using the Stena Plus Lounge, which is a good size, private, clean toilets, decent snacks regularly topped up plus occasionally restaurant extras, and menu service. Create an account. Fruit,crisps,nibbles,yoghurt,cakes etc. I usually travel Cairnryan-Belfast-Cairnryan using the Stena Plus Lounge, which is a good size, private, clean toilets, decent snacks regularly topped up plus occasionally restaurant extras, and menu service. Economy fare conditions are more restrictive than our Flexi and Premium fares. What passes do you accept for bus and rail travel? You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. The crew gave priority boarding on the shuttle bus to anyone needing assistance. Cannot, however, fault Stena Line and would definitely travel with them again. I did it once as we booked late and couldnt get a cabin. Let me be clear first, my ticket was for the next morning so it was my mistake to arrive early, I always travel Stena and forgot I booked a day ticket. A relaxing lounge with complimentary drinks and snacks made the journey effortless and so easy. I just being a bottle of whiskey in my bag for the cabin. Are your ports and ferries accessible for reduced mobility passengers? In order to complete a booking on this site, you must accept cookies in your browser. It was worth every penny. How can I make a booking using a Tesco Clubcard Partner code? But I don't suffer fools well and met too many on the boat. A great service and will be using again soon. Date of experience: 27 December 2022 We were Made feel so important. I made them bring back the biscuits because I was hungry! Anyone can write a Trustpilot review. What facilities do you have on your ferries? Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. Lot's to keep everyone entertained on board.Cinema for kids and some playstations. Is it worth booking the plus lounge or a cabin when taking the 10.30 Stena Line ferry from Liverpool to Belfast? First off they were going to strap my motorbike down with no protection on the seat, until i kicked up a fuss. Accommodation in November & amount of time to stay. Recommended experiences in and around Belfast. Travelling from Liverpool to Belfast with the Stena Line in August. I want my money back! Are there toll roads I need to be aware of close to the ports? 6 answers. Thoroughly enjoyed the crossing, but did pay a bit extra to travel Stena Plus. Can I stay in my vehicle during the crossing? Are your ports and ferries accessible for reduced mobility passengers? When entering the passenger birth date you are expected, no have to, press hundreds of times to enter the correct date. Staff very friendly and helpful. A multi million company with a IT monkey problem. Are there toll roads I need to be aware of close to the ports? How do I update my online profile with Stena Line? How will my motorbike be secured onboard? It was worth every penny. Check-in for vehicles closes 60 minutes before the scheduled departure time. Easy process, no questions asked and refunded two days after.Thank you Stena line for making this process completely stress free. Cant complain about anything else the crossing was great. To maintain the relaxed ambience in the Lounge, we welcome guests 8 years and over. A relaxing lounge with complimentary drinks and snacks made the journey effortless and so easy. Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. :). What can I use my Extra points to purchase? Its a very long, very uncomfortable crossing without a cabin. Look out for our special multipack deals for even further discounts. Do you provide a late check-out option on your ferries? Cheers for the replies. Everything about the service was excellent. Well impressed with the sailing between loch ryan and belfast ..Quick and efficient turn around Staff excellent in there duties Ship cleanliness immaculatePlenty to keep youngest happy during sailing Loads off space to lounge about during crossing Food and drinks very good price So all in all a very good experience on stenna Will def use again in future as price excellent for a family trip .Again well done all aboard who work the routes 5, We took the Ferry from Cairnryan to Belfast as part of our two week Scotland Ireland vacation. By signing up here, you consent to this service. With Stena Edda, we offer a great choice of daily sailings on our route from Belfast to Liverpool. Experience even higher levels of luxury, comfort and convenience in our exclusive Stena Plus Lounge. Bus 96 waits at the ferry to What limits are there on purchasing alcohol and tobacco products onboard? There is free tea,coffee, biscuits and crisps also think there are soft drinks. What are the Stena Line's age categories? They two guys who showed him around the bridge were fantastic and patient with him. 'Hygge' recline lounge (additional fee applies). Here are 8 tips for writing great reviews. It does say complimentary drinks but doesn't state if alcoholic or not. It does say complimentary drinks but doesn't state if alcoholic or not. Are there public transport links to the port? Short Stay by Motorbike to Ireland or Britain. I've done Exec Lounge at airports before and it's been worth it so any advice would beuch appreciated. We use dedicated people and clever technology to safeguard our platform. Stena Edda. But I would have to pay 250!!!! Was a very relaxed crossing. Hotel not available. What facilities do you provide in cabins? See you later in the year! What facilities do you have on your ferries? I will never travel with Stena. Otherwise a good ferry and I will use them again. Bathroom was clean. What identification documents do I need to travel? It is for use by our guests who are registered as disabled or who use a wheelchair or other mobility aids. As services vary on each route, please check details when booking. Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. See you later in the year! Can I get a quote without making a booking? Can I carry extra fuel in my car or motorhome? How will my motorbike be secured onboard? I didn't sleep a wink the whole night and was very uncomfortable the whole journey. This was well worth it, comfy seats, great views, television, newspapers and copious amounts of snack food and drinks. What passes do you accept for bus and rail travel? Tripadvisor performs checks on reviews. Even a Television, free minibar and snacks in the premier cabin. Many thanks to all, a great day out. Free soft drinks and teas and coffees, biscuits. The Stena Plus Lonuge is offered as an upgrade on all fast craft and selected Superferries. If you don't have a profile, please enter your booking reference and email address below to access your booking details. Are there public transport links to the port? The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. From Steven and Sharon. This was a great service and the ship is really nice inside. What identification documents do I need to travel? Get answers to your questions about Belfast, Trip Reports from visitors to Northern Ireland. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Different departure location and trouble free boarding. Aye, get a cabin, have a wee doze and wake up fresh the other end. Thanks again. This was offered to me without me having to ask and was also offered to lone parents travelling with small children and pushchairs/ luggage. On our most recent crossing we booked a suite which was wonderful. Ricky is a genuine nice guy and credit to the company. Having travelled on P&O's Liverpool-(ta && ta.queueForLoad ? How do I book if I don't know the vehicle registration? Beans changed their color and taste. This is the version of our website addressed to speakers of English in United Kingdom. Where can I find information on careers with Stena Line? Check-in for foot passengers closes 30 minutes before departure. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? To say this trip was pleasant is an understatement. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. The check-in process was quick and efficient and the crossings departed and arrived exactly on time. Some of the benefits include, complimentary snacks and refreshments and reserved seating. This was the second year in succession that we have used this great company for our Christmas and New Years visit to the grandchildren in Ireland. 2023 Trustpilot A/S. The lounge is handy if you want a quiet space to just sit and chill out while you cross but you can get by without it. Relax and unwind in one of our en suite Standard Cabins that have been specially adapted to accommodate your pet. Explained to the ticket man, he said I could get on no problem. Access to the Stena Plus Lounge is included in our Premium fare on our Irish Sea routes (excluding Rosslare-Cherbourg) and on our Harwich - Hook of Holland route but it is also possible to upgrade to Stena Pluswhen purchasing an Economy or Flexi fare. How long before departure do I need to check-in? 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Free tea, coffee, biscuits and crisps also think there are soft drinks and teas and coffees biscuits. Welcome guests 8 years and over speeding up checkout and viewing, amending or your! Been specially adapted to suit the needs of wheelchair users and reduced mobility passengers site, consent! But I would have to pay 250!!!!!!!!!!!., free snacks and refreshments, newspapers and copious amounts of snack and. Other end know how this boat got approved for long distance sailings, because disabled people are screwed in! The company posts you may like r/NewParents Join 6 mo aye, get a cabin really nice.... Pushchairs/ luggage includes an accessible toilet, sink and shower with our most recent over the last few....