It is very obvious that PM does not care about the seller. First of all, WOW. I was just curious, what was the best way to post an move all your items listed to your new online store? That my integrity as a seller was being questioned. I like many others found after looking for info on returns on Poshmark as I just got my first big dollar return. Parties? My suspicion is that she put a cat on the dress to cause snags!!! Mecari buyers are more excited to purchase in the constant 24 hr feed . I recently sold a cute brand new mind you, Gigham plaid Bodycon dress an all measurements were posted an I always said if you have questions before you purchase ask . I was so excited to get started, but waiting on my sis to help with pictures. The 3 dot icon is just to the right of the "follow" button. Well I replied saying that I had no objection to her getting the refund on that shirt only, since I did not list the actual measurements, which I should have. You send the longer you will be waiting. Have been having some of the same issues. Aside from having no personal interaction with sellers, backing up sellers, and even posting there is a time suck. Yeah, ok!?!? Why doesnt Poshmark oversee their listings and make it mandatory to post several pictures and provide more information? I even posted HOW to use a low heat steamer on the top! I would love to start my own site, but I have little presence on social media currently (working on it) and worry about getting the necessary traffic to make the monthly fees worth it. I was not expecting to make a lot of money, just enough to get by as i am unemployed and my mom has had to help me get by. Omg somebody did the same history to me!!! He doesnt sound like he deals with practical matters at all (and its really apparent that Poshmark lacks business/operational leadership). I started on Posh to pay my sons medical bills from this past summer and the only thing I feel Ive gotten from Posh are migraines, a stronger eyeless prescription and the feeling of being isolated from my family. In fact, Im setting up my Shopify store as we speak and doing some research and thats how I came across your article. PM has made me not visit the mall for a 3 weeks now, so it has made me save some money and get REALLY good second hand stuff. Very informative and inspiring post! Not only does it have snags that it didnt possess before I shipped, there was white hair on it like she let s pet on it to purposely snag with their claws!! What is interesting to me is I will click on the hosts of various parties and some of them dont even have any items to sell or they have nothing to sell in their closet that matches the party which is odd to me. Done selling!! Out of the blue they sent me another label. Maybe one day Ill create something of my own. I still use the site but it did leave a bad taste in my mouth. Everyday Im getting tons of followers, likes, and shares a day but nobody buys. I wont sell to anyone with no listings. She waited too long to return it. The unfortunate story is- now I have a ripped handbag and it was smashed into a small package which also ruined the shape. I emailed them about that and of course they NEVER replied and just removed that bag as well. Just seems ebay and others do not protect sellers yet they make the money from us! I have contacted Poshmark but I dont have high hopes of them actually having seller protection. I was under the impression thst Pishmark had individual sellers putting up for sale their own item.What Ive seen, increasingly, is tons of sellers putting up for sale items they have bought off ebay and some of those cheaper, asian based stores that are all over the internet! It all makes me sad. But what drew me to Poshmark was the ability to start crafting a brand image but you can only go so far with such limited parameters. Beware of Ebay! I started an Instagram page for the brand (@ShopStylaphile) and also use the blog and other social media channels to drive traffic. At first I was marking items at what I expected to receive, which was already hugely discounted from what I paid. However they no longer respond to my emails. The feature is abused 99% of the time by jealous nitwits who want to close down competition or ignorant fools who think they know authentic goods when they havent the first clue. Finally Poshmark voted in my favor and the story was over. Bad: "Hi! Your stuff looks real nice. I purchased a beautiful dress through a well established seller who has a good reputation, so I expected the item to be exactly as described. Their customer service has been a complete turn off for me and Im done using them after the earning from my last sale come through. They waste our time with reporting non-allowed items, which they dont address (please, dont waste our time! No Real Protection For the Seller. Its going to be a big job moving my 250 items from Poshmark to other platform but I cant wait. I have photographic proof of how my item was sent and told them I will file with AMEX since they will protect my resale of this bag that I purchased using their card. Im glad Im not only honest person that was on Poshmark AMD had a crappy experience. I think that that goes a long way to saving yourself the time of someone asking you to measure the inseam on a pair of pants or the bust on a top because now youve got to find that item and Ive had Posh sellers telling me that they keep their items in a storage locker or at another location so sometimes its weeks before they get back to me and since Im trying to move product X quickly as possible it was worth my time investment to do things like measure the bust measure the sleeve measure the inseam where possible and because I kept my items super organized I knew where to go get them at a moments notice but for some people thats not possible so if all the information is right there when you first listed no one has to ask you because now you gotta find that item and Ive had posh sellers tell him me that they keep their items in a storage locker or at another location so sometimes its weeks before they get back to me. I have a lot of luck with both Tradesy and eBay actually. I shared the receipt with PM since it has private contact info on it and asked the buyer to contact them directly to return, but she keeps posting comments. You can simply list your items in POSHLAND and nobody will ever bother you again. Therefore, Poshmark does allow the sellers to file a follow up report if there is an issue with the return. Also i agree with everyones frustration. The cost to market my site to get effective sales is also a financial burden. So my feeling is if she really wanted to sell this, she would respond to this ?s. Step 1, trying to get a tax id number. I actually block more people per day than I end up following because of rude behavior. I made a nickel off the whole deal & then she gives me a bad review, saying there was a kink in the chain (which we all knows happens) & when she tried to fix it, she broke it. I have sold about 600 items on posh so not a power seller but trying. Im going to take pictures of every inch of an item. These clients I built a trusting relationship with couldnt find me. I have been trying to get this one jacket which is fairly expensive. And Poshers damaging an item to get a full refund? I was appalled as this had never happened to me before! I offer poshmarks first regret-free promise to sellers. All of what you have stated is the issues I have. I am professional and just discuss the item. Ive had to cancel orders because the seller just ignores the purchase and never sends the item. 17. Whoever these people are, no nothing about products! An interesting fact that my friends have pointed out to me regarding Posh (which is why they will never sell or buy from them): Chances of wanting several items from one closet is rare. I dont know what youre working with so my advice is limited but I did want to reach out to you and offer some relief if you can make use of it. I have had it authenticated on a coach forum and also directed her there to ask her own questions and concerns so they could show her what makes it authentic and also pointed her to information/articles. Hi Kelly! I tell people to look on line to see if they can buy the BRAND NWT top Im selling that is currently in stores and in style for less? Thanks for the venting outlet! 4. Buyer confidence in me went up and I sell things faster as a result. I entered it as not as described and they gave me until July 2 to return it. So I asked if I could please see photos of the actual jacket. I have come to the conclusion that: 1) they are run by bots and no real people work there, 2) if they DO have real people, they are all 20 years old and complete idiots, 3) Elon Must just bought them and 4) regardless of the preceding suppositions, their customer service by ANY definition absolutely SUCKS ROCKS. But started selling upper end vintage and luxury labels on eBay in the late 90s selling to a variety of people but also designers and once in awhile a celebrity. Also, a lot of people have luck selling on Instagram. Zero protection for the seller! Any tips on that? Click that and you will see the "block user" option. And an update for board poshmark approved the buyers return and their comment was not enough images of damage its a large tote not sure how to do all sides and inside with 4 pictures. As I type this reply, I feel like Ive had PTSD for the past week. Bernice, I learned from my Poshmark mentor that you arent suppose to mention other sites like Mercari, etc. The easiest way to have a comment removed is to mark it by tapping the flag icon. Thank you for letting me complain. I always wanted to open up and online store but I have no idea how to do that I am way behind in technology. Had a sale for $20.00, $100.00 skirt worn once. I sold luggage, clothing, measuring equipment, lathes, air compressors.about $250,000 of sales a year my company did on ebay. Anyone who gets mad because they arent making money is being silly.. This is because they realized there was NO $$$ in providing customer service. Just ship it back for free if you dont like it. I had someone bundle 3 items which totaled $30 and offered me $6!! So Ill start by saying Im Newish to poshmark. I re-emailed them and informed them that I did everything as I was supposed tothat they chose to ignore me during the initial contactand that both these items fall within their return policies: 1) not authentic; 2) not as described. It was bizarre bc she kept writing to me..?! and zero reason why even after i would ask what the problem was more than once and to also let them know feel free to send it back free not to mention trade scamming the pervs and the please hold for me and then you do it and they dont answer you back when you ask them if they need more time or what the deal is! I feel like I am being exploited. Im now balancing poshmark, other platforms & starting my own site. I dont know how to start my own website or market it but congratulations to you. I also dont get all the endless questions and headaches. Im currently selling on pm And it can be time consuming sharing. Yes! I wish I would have known that sooner. I just read your comments about poshmark. Yes, there is still the good old fashioned consignment store, I sell on Mecari and saw a huge difference in sales from Posh. Poshmark Team Member continues to write back after a period time saying REPLY to this Email and gives me a different to Date to reply back if I have not received the package. I feel like its more or less a pyramid scheme at times. I wrote out almost 2000 labels on Etsy by hand. I feel like A. they buyer regrets their purchase or B. they are trying to pull some sort of scam. I have sold a couple thousand items on Poshmark and bought many items as this is my business! Uhm, this crap is par for the course in a retail environment. And it takes days for a generic email. They gave me a 30 credit (it was a several thousand dollar jacket) but at least I received a reply. Totally agree youre exactly right! what else would i do ? ) I sold lots of things that came as distressed inventory from a huge metalworking tooling company, industrial supply, tools, clothing. You may have read or heard someone mentioning that they have "blocked" another person on Poshmark. There are a lot of great things about Poshmark, but they should really do something about the lowballers and the people who give bad reviews when they arent warranted. The items were an UA shirt, TWO Victorias Secret Pink shirts plus pink dog, pink bag and ribbon, AE shorts and this Packers shirt. Another guy did something similar and offered $30. Somehow she came up with screenshots and a fake trackint number (probably a different order altogether!) Tabitha, it is a HUGE time suck. Well, I tell Poshmark and they say that I received the shoes as stated in their ad and that shoe sizes can vary. Poshmark really does need to protect their sellers more. I have taken allmost all my preowned irems off but i know Ill have problems anyway. Now I have someone asking me how I could sell it and not have the SOLD banner across it that Posh puts on when it sells. Why do these people have profiles with no real photo of an individual? I was honest in my review and stated that the dress was beautiful, but that the description was lacking details that were important to a buyer and I explained in detail what I saw upon receiving the dress. There is no protection for sellers for false claims. It would be a pain, it after the three days of inspection you could just delete the video. Best wishes to you all, and thanks for listing great items. She is completely insane. I could not agree with you more!!! And I learned a lot from being on Poshmark for a few years, so that certainly helped in starting my own online store. Or buyers that damage the item on purpose. I kept the listing up unaware that was the issue. The best way is to report it. Only 3 hours away, wish i was there! They emailed him back directing him to the app step by step how to start a claim process. Wow, that sux Kristine! One excuse was given to Poshmark while a different excuse (to me) was posted in the item comments. Is other sellers there is so many desperate sellers that will mess with you and try to piggy back off your listings it is unbelievable. I am pregnant now and really emotional, I even cried like a child over this. Which is frustrating when you are dealing with a substantial sum. I wonder if Poshmark shadow bans certain sellers? You did the right thing Lesli by filing an official complaint with the BBB. She was told that she had to pay $20 via Paypal and it would be returned. They dont look at the fact of the effort you put in. (Some of them). I am recently new to Poshmark, and so far have only had great experiences selling and 5-star reviews. Ive had another rate me low because she said the pictures made the bag look bigger. I have had an account for over 15 years with 220 transactions but I never though I would leave Poshmark for ebay. Im down RANTING now AN Im glad it wasnt just me deal with this stuff ! Thanks for making me feel better about my over reaction! Hopefully shell be banned from Poshmark. I have to say that I have been on the site for only 6 months and have experienced all that you spoke about! I just signed up for Poshmark a few days ago. Just curious if it was zipped up on the photo how someone could claim the zipper didnt work. It was very cathartic to vent. now this just leaves a sick feeling in my stomach. Had one guy that put $300 of stuff in his cart and offered me $50. I have been selling on posh for over a year without any issues. Right now I am in PANIC!I have been in Poshmark for some 3 years and about 2 I decided to make it may official business, I went well for a while but all of a sudden sales got to a halt. Because Poshmark and other online selling is only passive income until it isn't. If you have to spend more than a few minutes creating your listing and then doing some occasional sharing, there is nothing passive about what you're doing. I reported a big replica closet every day for 6 months as well as sending in emails with attached screenshots of angry, ripped off customers leaving comments re: fakes they were sold. I got some $ back from the protection plan, but I hated that I had been scammed. Just make it automatic. Thanks for all the great insight and perspectives. so come on down and give me a reason to put you out of business fast. Why the fuck would the seller change the rating?!!??! I learned this my first month and never turned back. If you want a deep dive, start looking up problem eBay stories. Again described, photographed, and noted ALL damage! I never buy from those that dont respond, no matter how much I want the item. I had another girl purchase a pair of capris for $4, which were in good condition she opened a case on me. ( maybe crammed her fat butt into it and tore it ?) Like over a year break. I have not lost a case. i purchased them from realreal (who we know is overly cautious about fakes).. buyet is claiming there are ripples in the shoes and put up some ridiculous photos showing nothing.. first, anyone who has worn loubs in very high heels understands that if you wear a heel that high, there is stress on the heel.. i sold a pair that i had resoled and one of the undersides was definitely strained, but repaired.. its a huge haze, i have a dad w dementia and dont feel like dealing w it.. if i simply accept the return without providing pics.. will i be banned from posh? Thanks for sharing your experience with me and other Stylaphile readers. Thanks! $300 down the drain. Well, that is all well and good for you, but there are people who *do* want to make real money. Transactions and let it be known on my post! Maybe it cost them $1 to make! They chased the small sellers who built ebay out. Their fees are higher, but totally worth it to me. I am quitting at the end of the month. if I cant offer a fair price for something I wouldnt bother insulting people with lowball bs. There are the trolls that comment and ask a gazillion questions about an item (most of which have already been answered in the descriptionthe one they couldnt be bothered to read). It just no longer worked for me. I spent days on this. They have different shipping options and didnt see anything about what they charge for a commission. The trolls, the low ballers, the crooked and one-sided rating system, and the serious lack of user support from Poshmark. I hope this works out for you! The label was undeliverable. I mean, there are a ton of closets that sell crap for $8, $7, $5. I was pretty smitten, as it was very unusual, and a piece of art, in my opinion. Again I contact poshmark no response. So why do I have one foot out the door? Has anyone else had this problem. In the meantime, I did a screenshot everything I could in my sales and purchases. What the fuck is wrong with people. I took all my items (some cost $495.00 NWTs to my neighbor). Especially when were lining Poshmarks pockets! I have sold over 60 items. Thank you for the information about other options. She has yet to receive the items she purchased and I know shes going to write an awful review. Hi Gina, Ive actually gotten traffic to ShopStylaphile.com from Poshmark because I created an image stating that my closet had moved and posted it in my Poshmark closet. The time i put into posh was interferring with other things i need to be doing. I ask for a supervisor to email me or for them to give me a corporate number and I get a lengthier email from Posh threatening to shut my account for selling fakes. Sellers are also given the opportunity to cancel a sale that has been made. I do not understand who authenticates on PM? How in the earth could I have all damages possible on one new thing? I came across a whole network of victims within Posh after nearly being scammed by Julie. For example, (real experience; comment section): Buyer name (myself): dhampyre I have over 700 on eBay and sell 75 plus items per month. I just didnt have the strength to fight it, so I told Posh I would take the bracelet back. Even if, sorry to say, they called you a whore. I just figured, since it was such a huge time commitment, why not commit that time to myself and my own business? It was great while it lasted. Please note we processed a refund for both orders. This has really opened my eyes! I see many closets where you know the item was sold on a different site. I only sell things that I would buy myself; if there is too much wear I will either throw it away or donate it. Thank you. I totally relate to this post. It was just a $6 boys shirt. The more messages I have been selling for five months. You betcha ! I dont have a big enough inventory or exposure to go to Shopify to pay their monthly fee. I also wonder how they want you to add any evidence when a case is opened and posh does not even disclose what the case was opened for? She wants Needless to say Im no longer interested in selling on this site at all. I am either closing my closet and no longer selling or purchasing or limiting sales to established buyers/sellers depending on the outcome. And I was also trying to express that dealing with problem customers isnt just a Poshmark thing. so ill stay a little longer -but maybe try Ebay and other sites for my more expensive collector items. I sent a complaint to poshmark service, but we all know how that goes. I have considered starting this myself (before something happens and I wished I had). 1% of Poshers (being generous) are knowledgeable enough to authenticate anything. I have never in my entire life of purchasing on line seen how lazy Poshmark sellers are. Nuff said! Smh!! My new domain is AbidingApparel and I am hoping to use the site as a teaching tool to inform people about the damage fast fashion is causing to the environment (textiles being second only to big oil in polluting). One of my favorite ways to shop on the app is to sort by "just in" when searching a category. I turned the entire page and listings into posh so hopefully they will just terminate the account. as far as the Posh parties I do not engage in them. My account was locked again, and I was told it wouldnt be reinstated. Thank you for making this outlet to bring light to the truths of Buyer and Seller experience on Poshmark. Also on her page I noticed she sells replica Louis Vuitton which is against poshmarks guidelines but again theyve done nothing. The 25-year-old sells thrifted clothing and accessories through an app called Poshmark. Sorry for all those with negative experience but I appreciate that you shared it. The jar has about 10% left. (Ive also sold numerous items on Craigslist, but thats a totally different business model.) I was clear about the Too Faced being used, I never used the KVD blush. Starting my own business. The most recent experience is awful. I always record the items the day I ship it and provided it to Poshmark stating the shoe was in new condition and I didnt see no flaws BUT they still sided with the buyer. An older women and didnt realize makeup is duplicated. I invested more than I got in return. Glad you branched out to shopify. I may have to explore some other options. And physical retail stores? On top of Poshmarks commission, I also had a bad experience as a buyer, which left a bad taste in my mouth. I am still using the app, but I will not be buying any bags! Thanks Sydney. It looks like they just bumped the shipping to $6.95. I recently found a couple of buyers that made me rush to send their packages, only to give me a 2 star rating because the item , in their opinion, wasnt as described. It sucks because Ive been able to made decent money using it but the horrible customer service combined with their 20% commission makes it just not worth it to me anymore. Glad you found a better way loved your article!! Thanks again for your help! Never again mercari. I sold those NWT item only for $10.00 to get my feet wet and get my 5 stars only to find out that no one can even see those rating. And many of them are topless men and other men in inappropriate poses. I started selling on Poshmark in January 2019. That was really the tipping point for me. Turns out this buyer is someone who resells the same type of item I sold herand Im wondering if she felt she couldnt get as much of markup as she wanted so she decided to claim it was used. What boils my blood is the one star rating (and mine were all nwt!) Like somehow, thats your problem and not the manufacturers? Thank you SO MUCH for this post. Hope that helps! Either she is really NEW or shes just starting over under an different name!!! I have explored trasdesy and ThredUp, will check out Shopify soon. Ive also had some open cases, 2 favored the buyer and 3 favored me, because as you stated I describe the item great and they still can come up with a lame excuse and say they dont want it. They work very hard and this system is actually very self serving to Poshmark. When I received the return, Poshmark states on their site I can dispute it if its not the same item returned. After 2 1/2 years and 60,000 followers later, I too am jumping ship (though will keep my closet open for as long as possible to advertise my Etsy handcrafts). Got tired of receiving my good stuff back damaged! So you have access to see what the user has for sale, but you are blocked from interacting. 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