However, there was no guarantee I would get the item before Christmas. Alternatively, an item can be in the incorrect package. Not entirely sure but if I can't get a refund this really sucks. I would be happy to look into this closer and assist where possible. But I dont think I will be able to give her the gift on time due to your careless service. Please try again later. Have someone in the states call or try emailing them? 4.2K Posts. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . EDIT: An update for anyone who cares. This is my first time losing stuff from Best Buy. Not entirely sure but if I can't get a refund this really sucks. Returns should be booked within 7 days from the date of delivery. Ruined my day. They'll see some dot-com orders and what not and in store sales. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Hey! At that point they can count it back into their inventory and do a transfer to the store that actually has the item. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. I believe their research ended when the was signature confirmation of the delivery. Oct 27, 2017. Returns 155. This is the place to ask! Theres no reason to do the right thing here lol. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. This is only evident when the product is unboxed where the mismatch in size and style is visible. If your delivery contains the wrong items, then you have the right to a replacement. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. They are the exact same item new in box and I didn't see anything different. Instead of a (name of the product), I have got a (name of the product). I chose 2-day ship, figuring it would be more convenient. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. Online Deliveries and Returns. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Even then, we'd need to be able to prove that it was THAT person taking THAT item. Few days later I receive the item at home. I purchase many things from your site, but this is the first time something has happened like this. It should not be this hard to request a refund. about $64.00 off retail. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Best Buy is issuing me a full refund. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. You will see details of your shipping status. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). Nobody as of yet has offered to lift one finger to help me. Returning or Exchanging Gifts. So it struck me and thought of writing to the main head office. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. I'll be able to sleep tonight lol. I am in a weird situation and looking for advice. That's right. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. Per the email's recommendation I first reached out to FedEx. Ver ms detalles. He said that someone must have accidentally delivered it to him. Privacy Policy. Best Buy may or may not recoup that inventory. Getting Your Gifts in Time. 2. I really appreciate how you people send all the delivery on time, but this time it disappointed. 04-19-2021 02:47 PM. it took over 2 weeks to arrive usps. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. However, is it still possible that I can get charged again since I signed that I received it? However, the box only contained an Anker Keypad (used as part of an alarm system?). I ordered a monitor on Bestbuy.com on 11/30/20. What can I do? Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. The 27th and 28th Canada Post did not work so nothing shipped. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. It is one of the Big Five American . I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. I bought a monitor, I never actually received it. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . When you pick up your order, make sure you bring your . We trust you then only I buy the product. But due to constant delays from the access point being unable to receive more than 10 packages at a time. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. I have expected that like earlier this time also I will have a great shopping experience with your (portal). Hopefully, you can see how wrong this experience is at so many levels. Print the return label, attach it to . Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. 7.8 miles away from Best Buy Potomac Mills. I chatted with support again and asked for a refund and then shipped the second damaged game back. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Unfortunately I used my debit :(. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). For more information, please see our Hopefully I'll be able to get a refund. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Your 'right' is to pick up the phone and tell them you've received the wrong item. The Consumer Rights Act states that items must be 'as described'. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . Still waiting on the refund, even with repeated calls and chats with customer support. Second, they processed it as a re-ship to replace a missing delivery. It's gonna connect u to a staff and talk to them! We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. No. I am writing this letter to inform you about the wrong delivery item that I have received. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. Sadly not. Please help me get my money back. To. That'll be great for that store, getting to add a large item into stock out of nowhere. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. Asked my neighbors if they had it for me but no success. and our Cookie Notice So goodbye to package return policy. Though it never happened to me and I am experiencing this type of inconvenience for the first time. Apple Pencil 2 - Best Buy Online Purchase No. Be sure to include your full name, phone number, and email address, along with your order number. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. 2018 Best Buy. Same Day Appliance Delivery. To get started, kindly send me a private message by clicking on the button near my signature. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. I'm really desperate right now. Zee Dee Touch. Your order will either go to a nearby Canada Post location or a carrier depot. Refunds will be processed once . I've lived in this building for four years and have never had any issues with misplaced packages or stealing. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. Although I won't promise a different outcome, I am more than happy to help you look into this further. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. So kindly solve the matter and end the right product soon. 02-28-2023 07:50 PM. #14. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. 12-30-2022 10:52 AM. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. But: Technically, the store made the error. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. 1. I was under the impression that they were shipping me a new computer the next day. Additional Order Pickup Options. I think I got a refund but I wanted the camera for the sale price. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. Home Letters Templates Complaint Letters. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Fast forward to today. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. So goodbye to package return . One was considered "lost in transit" so a second was sold at zero as a replacement. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. I'm just told I have to contact FedEx. If it doesn't show up I'm just going to contact them. Today I wake up to a notification saying it had been delivered! 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